Manager of IT- Multi Unit Restaurant Group

  • Goodwin Recruiting
  • Houston, Texas
  • May 28, 2021
Full time General Managers and Management Executives

Job Description

A leader in the Restaurant Industry is looking for an experienced IT Manager to join their team. They are a people-focused concept, with a great culture and an unstoppable growth plan.The Manager of IT must be a hands-on self-starter that will evolve and scale the technology strategies, processes, and practices while driving execution as the business grows at a very rapid pace. This individual will lead and oversee core business applications; develop and deploy an integrated IT and management information system strategy.Manager of IT Responsibilities:Provide a high level of service with front-line IT phone support and on-site support to the Restaurants and Restaurant Support Center (RSC) teamAssist in new unit openings which include IT setup, installing networks, POS/BOS Systems, routing tickets, etcDiagnose and resolve technical hardware and software issuesPerform remote troubleshooting through troubleshooting techniques, remote support, and information resources, system upgrades and patchingTracking of incidents - logging, escalations, follow-up and resolutionProvide secondary or escalation support for outsourced IT solutionsCreate, test, and implement promotions and new menu items in the point of sale and inventory systemUpdate menu items as needed across all sales platforms; including the POS, online ordering platform and 3rd party providersUpdate and maintain troubleshooting documentationHelp with architecting, implementing, and ongoing refinement of core business applications Assist in strategy development and deployment, general management, support, and oversight relating to IT infrastructure, operations, and other software applications Builds and maintains a positive working relationship with internal and external stakeholders, including communicating effectively regarding planning, implementation, use and support of technology resourcesAssist in developing standard operating procedures, policies, and best practices, including providing written protocols and guidance to end-users and outsourcing vendorsAssist with new infrastructure and application initiatives that are developed, purchased, or outsourced to meet business needsStay abreast of technology changes, emerging technologies, and relevant regulatory requirementsAssist with monitoring and driving improvements in technical and processing priorities and methodsAssists in developing, tracking, and managing the technology annual operating and capital budgetsAssist in developing and implementing back up, disaster recovery, and contingency protocols to minimize disruption to business operations in the event of emergency situations or data loss. Assist with IT security audits or investigationsAssists in ensuring access controls are in place to ensure the confidentiality and integrity of dataAssist in the designing and implementation of processes to manage and monitor the security of systems, devices and networksAssist in planning for and implementation of upgrades to assure network performance and stay in compliance with vendor support requirements and industry best practicesHelp with the implementation of technology projects and tasks through implementation planning, technical assistance, and management of activitiesManager of IT Requirements:Bachelor s degreeAt least 5 year s experience supporting a multi-location restaurant environment Experience with a restaurant brand that had high growth, including supporting new restaurant buildsMust be detail-oriented and organized with excellent communication skills, both verbal and writtenMust be able to handle confidential data at all timesDisplay a high sense of urgency at all timesSelf-starter with willingness to work hands-on; ability to work autonomouslySkilled in Microsoft programs, especially Excel, and navigating web-based applications Excellent problem-solving skills: recognize, analyze and resolve effectivelyAbility to sit for an extended period, typing and looking at a computer screen. May also require some reaching, bending, and liftingPositive attitude and a servant mindset when it comes to supporting our Restaurant teamsAbility to periodically work nights and weekendsAbility to travel as neededManager of IT Benefits:Health, Vision, Dental insurancePaid vacation time401kSalary to $100K