BASIC PURPOSE: Provides technical, procedural support and solutions for enterprise systems and for shoreside and shipside operations supporting multiple business units. Provides on-call support, system administration, data extraction and analysis in order to maintain and improve system and business processes. Leads projects and provides the best and most cost-effective solutions that meet corporate goals and objectives. Business units supported include Supply Chain, Accounting, Hotel Operations, Payroll, Itinerary and Fuel.
KNOWLEDGE AND EXPERIENCE:
EDUCATION: Bachelor's Degree in Computer Science, Engineering or Business Administration or related field of study; or equivalent combination of education, skill and work experience.
EXPERIENCE: Minimum 5 years experience in technical infrastructure and software support and development. 2 years' experience using SQL to retrieve and analyze data required. 2 years of cruise industry experience working directly with shipboard Accounting preferred. Procurement and Inventory experience, in any industry, preferred. MXP analyst experience strongly preferred. Experience with cruise industry operations for shipside and shoreside and overall business application systems preferred.
KNOWLEDGE & SKILLS: Basic knowledge of integration with third party systems including crew management, accounting, inventory, and purchasing systems. Knowledge of or ability to learn business operations such as Fleet Operations, Supply Chain and Accounting functions. Strong data analysis skills. Ability to independently handle assigned activities including all user and vendor interactions in order to effectively carry out the assigned duties. Proven competency with the Microsoft Suite including WORD, PowerPoint and Excel. Excellent written and verbal communications skills to work with internal business owners and vendors on. System specifications, requirements and recommendations. Interpersonal skills to work effectively in a team-based environment. Ability to be on call, to support shipside and enterprise system issues. Ability to travel for shipboard support, if needed. Ability to acquire and maintain a valid Transport Worker Identification Credential (TWIC) card along with a Miami Seaport security access card strongly preferred.