Housekeeping Attendant - HYDE Midtown Hotel & Residences

  • Morgans Hotel Group Co.
  • Miami, Florida
  • May 25, 2021
Full time Housekeeping and Janitorial

Job Description

Duties & Functions:

* Clean and service bedrooms, bathrooms and associated areas to the standard of cleanliness required by the hotel
* Re-sheet all rooms daily with clean linen, ensuring creases are removed, dust all furniture, fully clean bathrooms, replenish all guest supplies and stationary, vacuum all rooms thoroughly
* Record all serviced rooms on worksheet, report and record any rooms that cannot be serviced
* Ensure that all VIP gifts are replenished daily
* Assist Housekeepers in ensuring that guest room flowers and plants are watered and replenished
* Dispose of all rubbish and dirty linen safely and correctly
* Ensure that all equipment is maintained in a serviceable condition and report faults immediately
* Create and maintain a personal respectful rapport with all guests, deal with their requirements and inquiries
* Handle guest complaints promptly and with thorough follow up, referring to others when necessary
* Follow key signing procedures and take responsibility for assigned keys
* Hand in all lost property immediately and follow hotel lost and found procedure
* Assist in stock and special cleaning projects as required
* All guest property is handled in an efficient and correct manner
* Report any damage to bedding, curtains, blinds and soft furnishings to the Floor Supervisor
* Report any room that does not require service, "Do Not Disturb" or double locked to Floor Supervisor
* Report any shortage of linen, supplies or equipment to the Floor Supervisor
* Comply with Health and Safety hazards and report these at once
* Assist fellow employees to perform similar or related jobs as and when necessary
* Any other reasonable duties as assigned by the supervisor or manager.
* We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.