Lead Host

  • Sage Hospitality Resources, LLP
  • Denver, Colorado
  • May 24, 2021
Full time Host/Hostess

Job Description

Why us?

The Catbird is seeking a Lead Host to join their opening restaurant team! If you are currently in this role or ready to take the next step in your career, we look forward to hearing from you!

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

Catbird is an independent hotel in RiNo that blurs the line between hotel and home. The hotel creates adaptable spaces that foster a deeper sense of belonging for our guests and community. More than a mash-up of periods and styles, this hotel creates all the feelings that travel should provide. Catbird will be 165-rooms with hybrid furniture providing massive functionality in a small amount of space. The lobby will feature comfortable spaces, grab-and-go food options, and flexibility between work-flow and life-balance that experiential travelers seek out. Guest rooms will feature full kitchens with functional housewares, unique storage, and multi-functional furniture where small spaces realize their larger potential.

Paying homage to the history of the neighborhood around it, Catbird encompasses a 3,600 square foot, four-bedroom historic home, originally built in 1890, which has been preserved as part of the hotel. Amenities include a "playroom" stocked with bikes, skateboards, scooters, cameras and other items, package delivery lockers, a guest storage area where repeat guests can leave often-used items, and a dog run for man's best friend.

The rooftop at Catbird will feature a stunning indoor bar and an inviting outdoor deck with lounge seating and firepits, perfect for enjoying unobstructed views of the Denver skyline with friends and colleagues. The rooftop will also be home to an additional 3,300 square foot deck that will be dedicated to hosting corporate and social events. Guests will be sure to enjoy the two jacuzzi tubs and a beautiful area of green grass up on the roof, created for outdoor activation in the Denver sunshine.

Job Overview

Maintains an efficient, clean and courteous restaurant operation by greeting arriving & departing guests; seating all guests; establishing meaningful rapports and assisting with restaurant service. As the departmental leader the associate oversees the completion of daily duties by all team members; communicates on a regular basis with management in regards to the successes/challenges of the host stand; and implements programs, as needed, to further Sage Hospitality's ethos.


* Meets arriving customers as they enter restaurant with cordial greeting and by last name when achievable.

* Escorts to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests.

* Assigns sections and notifies servers of new seats in their section to ensure the customers receive immediate and proper attention.

* Maintains a highly visible appearance in restaurant during entire shift by remaining at the host station and periodically circulating through the restaurant in order to assist servers, to respond to any customer requests and to assess the efficiency of the operation for management.

* Elicits feedback from departing customers on products and services in order to improve the operation to increase customer base and maximize revenues. Takes written notes in order to report comments to management.

* Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and sidework duties.

* Checks the proper set-up of tables and seating prior to opening.

* Immediately reports in writing any maintenance or housekeeping discrepancies to management.

* Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.

* Is responsible for the upkeep of all host documents, menus and supplies.

* Provides a daily log of available menus and notifies management when more are needed.

* Trains new employees to the department- training materials will be provided by management.

* Oversees the maintenance and follow up with reservations.

* Is responsible for personal, and departmental, competency with Open Table software.

* Directs the successful flow of the restaurant by following provided seating guidelines.

* Maintains professional composure at all times.

* Performs other duties as assigned, requested or deemed necessary by management.


Education/Formal Training

High School diploma or equivalent


Previous experience of 3 months in a position with cash handling responsibilities and customer service exposure.


* Must have high school graduate level mathematical aptitude.

* Must have general knowledge of basic customer service skills, restaurant operations, and food service principles.

* Must be fluent in oral and written English.

* Must have vision ability to read written communiques, computer screens and print-outs, see colors and to survey entire room in dimly lit conditions.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Must be able to communicate verbally and in writing, follow written and verbal instruction, and work on more than one task at a time.

* Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

* Must be able to handle coins and writing utensils, grasp handles, push buttons and carry dishes.

* Must have upper body strength to lift and carry trays and bus tubs weighing up to 10lbs.

* Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves.


Standing and walking during entire shift, including carrying, lifting and bending. Indoor environment.


* Supplemental Pay: Tips

* Medical, dental, & vision insurance

* Health savings and flexible spending accounts

* Basic Life and AD&D insurance

* Paid time off for vacation, sick time, and holidays

* Eligible to participate in the Company's 401(k) program with employer matching

* Employee Assistance Program

* Tuition Reimbursement

* Great discounts on Hotels, Restaurants, and much more.

* Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

ID: 2

Position Type: Regular Full-Time

Property : Catbird Hotel

Outlet: Restaurant

Category: Restaurant Operations

Max: USD $15.00/Hr.

Tipped Position: Yes

Address : 3770 Walnut Street

City : Denver

State : Colorado

EOE Protected Veterans/Disability