Credit Manager

  • Mandarin Oriental Hotel Group
  • Miami, Florida
  • May 24, 2021
Full time General Managers and Management Executives

Job Description

Credit Manager

Apply now Position: Credit Manager

Job no: 513304

Employment type Full time

Property / Office: Mandarin Oriental, Miami

Location: Miami, FL, United States

Department: Management (Manager), Accounting, Finance

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

Our Hotel

With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests. It is an urban resort with Miami's only private beach.

Overview of Position

The Credit Manager is responsible for, but not limited to managing Accounts Receivable and all its related facets for the Hotel. This includes reviewing and approving/denying requests for direct billing, ensuring the collection and follow-up of delinquent accounts, instructing on and ensuring hotel staff adherence to proper credit policies and procedures in accordance with all GAAP, Governmental and Mandarin Oriental Hotel Group Policies and Procedures. This individual shall prepare, maintain, and audit all credit records to ensure the utmost of accuracy and organization of all credit records.

The Credit Manager must also keep current with work flow technologies in order to maintain a best in class operations; assist with monthly tasks of account reconciliation; borrowing base calculation and account adjustments; and developing and maintaining upstream reports to senior management.

The Credit Manager will report directly to the Assistant Director of Finance.


* Have a minimum of 3 years experience in the similar position, preferably in a luxury setting.
* Flexible schedule is required, including evenings, weekends and holidays.
* Have excellent communication and organization skills.
* Must be able to work in a high-pace and dynamic operation.
* Must be detailed oriented, excellent computer skills necessary.
* Have a pleasant, friendly and helpful manner.
* Excellent organizational skills and communication skills are necessary.
* Work in a safe, prudent and organized manner.
* Able to handle multiple tasks at one time.
* Able to consistently delight and satisfy our guest.
* Able to handle guest requests in a detailed manner.

Working with us means…

We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental 'Colleague Journey' that exceeds colleague expectations.

Equal Employer Opportunity Statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group's colleagues to perform their job duties may result in discipline up to and including discharge.