Food & Beverage Server - American Queen Steamboat Company

  • Alcatraz Cruises
  • Nashville, Tennessee
  • May 24, 2021
Full time Servers F & B Managers

Job Description

Now offering sign on and retention bonuses if you start by 7/30/21

In addition to the application process please copy and paste the link below into a separate browser window for consideration.

The Food & Beverage Server is primarily responsible for serving and catering to the needs and service of guests throughout various parts of the food and beverage department. Duties and tasks are assigned by the Food & Beverage Manager but can include: beverage service, dining and bar prep work, table, lounge, showroom or buffet service, taking and delivering food orders and/or assisting other department employees with their service.

Essential Duties & Responsibilities

* Perform all work in a safe manner and follow all safety rules
* Maintain high level of sanitation and cleanliness in all dining areas
* Attend all daily line-up meetings and various department meetings
* Adhere to the order of service as designated by the Food & Beverage Manager
* Establish a good working attitude and is cooperative with all other department staff
* Ensure the proper set-up of all work stations
* Courteously and efficiently deliver, sells and/or serve food/beverage items to guests
* Relay orders to, as well as serve items from, kitchen and/or bar.
* Prior to service, do a walk through to ensure all tables and bar areas are clean and ready for service.
* Responsible for assisting in bar service and beverage sales in and outside the respective bar
* Provide descriptions, preparation methods, basic ingredients, common allergens of alcoholic and non-alcoholic beverages to guests
* Has understanding and recipe knowledge of all drinks and mixer is able to identify beverages consistently
* Holds a current ServSafe Alcohol Server certificate and constantly upholds policy regarding serving liquor. Upholds liquor-serving laws and never serves to minors or crewmembers
* Ensure that the brand ordered by the passenger is served unless unavailable; ensure that a suitable substitute is offered, suggests an upsell when applicable
* Offer proper menu, deliver beverages with the proper glass, napkin, coaster and garnitures for each drink
* Adhere to company policy for properly accounting of all alcoholic beverages being served collects signatures, as needed
* Responsible for maintaining all food service locations, bars, lounges and pantries for an efficient service to the passengers
* Maintain and cleans equipment, utensils, tools, as directed
* Maintain a sanitary work area, clean and free of clutter, especially with regard to company policy and Food and Drug Administration sanitation requirements. Work areas include dining room, alternative dining areas, lounges, theaters, self-service areas and bar areas
* Perform stores handling and loading of food stores and liquor orders onto vessel as directed on vessel turnover days
* Practice food safety procedures as directed by the Food & Beverage Manager
* Follows the Inventory Control and Food Storage Procedures without any prior notice
* Responsible for assisting with waste disposal
* Set-up and breakdown of private parties and special activities.
* Ensures all guests in all service areas (bar, cocktail, dining rooms) receive prompt and full service
* Cleans counters, buffets, tables, chairs and other as needed, sets tables and chairs in orderly positions and keeps the entire area clean and tidy at all times.
* Polish chafing dishes, silverware, glasses, mirrors and all else needing to be spot-free.
* Offers bread and beverage service to passengers in all dining areas
* Proper arrangement of dining room table and chairs, including proper condiments
* Expedite food from galley to wait staff in dining area and assist wait staff in delivering and serving
* Vacuum and clean all dining areas.
* Assist in gathering all dirty dishware and bring to the dish room for cleaning. Stacking and scraping if necessary.
* Assist in receiving food items and non-food supplies and storing them in the proper areas in accordance with the FIFO first in-first out) inventory method
* Fill station bill requirements and participate in drills with regard to guest safety.
* Promotes good business principles by never discussing company business in public areas with fellow crewmembers or passengers.
* Provide assistance to other crewmembers and departments to contribute to the best overall operation of the Company
* Participate and ensure participation of all USCG mandated drills and emergency procedures as directed
* Performs other duties if required since above stated describe only a regular working day and may not be inclusive of every task needed to achieve results

Requirements & Qualifications

Education:

* HS Diploma or Equivalent Required
* Professional Certification(s) or License:
* TABC Permit (Server Permit)
* Valid Transportation Worker Identification Credential (TWIC) - if applicable, and/or ability to obtain and maintain
* Copy of DD214, if Veteran status

Skills & Abilities:

* Excellent verbal and written communication skills
* Ability to interact with individuals at all levels in a pleasant and professional manner
* Proficiency with MS Office applications and POS systems
* Proficient (advanced preferred) knowledge of fine wine, wine programs/tastings/pairings
* Ability to train and supervise others

Experience:

* At least two years of experience in position with similar duties and responsibilities
* Experience in supervising and training employees
* Cruise industry experience preferred

Other:

* Must be at least 21 years of age.
* Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing.

Our Values- RESPECT

At Hornblower Group and American Queen Steamboat Company, our mission is to create amazing experiences - not only for our guests, but our employees. Our company values (RESPECT) and operating principles (Hornblower 12) allow us to live out our mission of creating amazing experiences.

RESPECT stands for: Respect, Environment, Safety First, Professionalism, Exceed, Communication and Teamwork. Our Operating Principles, known as the Hornblower 12 demonstrate the ways we promise to engage to live those values:

* We treat others - guests and fellow crew members alike - with Respect, by fostering a diverse and inclusive environment.
* We are stewards of the Environment through practicing conservation, protection and education.
* We believe in Safety First by creating and maintaining a safe and secure workplace.
* We are Professional, and will demonstrate that in the following ways:
* We are on time - to start and stop - and we come prepared.
* We make objective data- and logic-based decisions with limited emotion.
* We prioritize by making difficult trade-offs and fast, quality decisions. We follow the 80:100 rule, making decisions that are at least 80% right, but 100% actionable.

* We Exceed expectations, embracing these principles:
* As employees, we expect to win, but always prepare and passionately compete like an underdog.
* We strive to innovate and reinvent, always looking forward and not stuck in the past.

* We value Communication, by following guiding principles:
* We listen to each other - fellow crew members and guests - and are responsive, vehemently following the 24-hour rule.
* We are transparent and efficient in our processes and do not entertain politics and bureaucracy.

* Teamwork helps drive us towards success, and together we embody teamwork by:
* We function as a team, playing our role and trusting our teammates.
* We work hard but have fun and don't take ourselves too seriously.
* And most importantly, we take the time to recognize and celebrate our successes together under the Hornblower family!

EEO

American Queen Steamboat Company is proud to be an Equal Employment Opportunity employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, the Company participates in the E-Verify program in certain locations.