Banquet Server

  • Charlotte, North Carolina
  • May 24, 2021
Full time Servers

Job Description

Purpose / Objective

The overall objective and purpose of the Banquet Server is to provide the highest level of service to our guests. The incumbent is responsible for serving food and beverage during catering functions. They are to provide inspiring and strategic leadership while directing the activities of the banquet operation in support of the mission, core values, standard and goals established by the company.

Areas of Responsibility

Primary areas of responsibility include, but are not limited to the following:

* Greet and interact with internal and external guests in a genuine warm and friendly manner using professional and Kessler standard nomenclature.
* Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette.
* Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control.
* Maintain the integrity of Company proprietary information and protect Company assets.
* Maintain a thorough knowledge of menu items and banquet event orders.
* Obtain linen, silverware and china. Assist in setting tables for events according to the banquet event order.
* Serve food and beverage in a genuine, friendly, professional and efficient manner consistent with the Kessler image and standards
* Polish glassware and silverware
* Complete opening and closing procedures as well as daily side-work, to include setup and teardown of fucntions.
* Proficiently utilizes the property management systems and follow cash handling procedures.
* Maintain complete knowledge in the use of all office equipment, property management systems and access according to specifications
* Maintain a neat and organized work area to include adhering to sanitation standards according to state law and health codes
* Maintain complete knowledge and comply with company policies and procedures
* Maintain neat, clean and professional appearance according to standards
* Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions
* Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
* Develop and maintain positive working relationship and support the team to achieve our goals
* Attend required training and meetings
* All other duties as assigned, planned or un-planned

Knowledge, Skills, and Abilities (KSA's)

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

* Knowledge of gust service etiquette and proper food and beverage serving techniques
* Ability to perform all tasks related to banquet server and proficiently use job-related software, property management systems and office equipment
* Ability to remain calm in various situations, use sound judgement and effectively solve problems
* Ability to work quickly, prioritize, and maintain service of multiple guests
* Ability to read and interpret documents such as safety rules and procedural manuals
* Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades and percentages
* Strong written, verbal, and interpersonal skills

Minimum Qualifications

Education, Certifications, Work Experience:

* High school diploma, GED Degree, or related training equivalent - required
* 1+ year of relevant work experience in similar scope and title - required
* Experience within luxury brand/markets - required
* Student or graduate of hotel management - preferred

Work Environment / Conditions

The work environment/conditions described herein are representative of those that an incumbent may experience.

* Must be comfortable working in a shared space, with constant noise, without the use of a private office.
* Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
* Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.

Physical Demands

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.

* While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand and walk up to 8 hours on a daily basis.
* Push, pull, and lift up to 40 lbs.
* While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time.