Cocktail Server

  • CELEBRATION HOTEL LTD
  • Charlotte, North Carolina
  • May 24, 2021
Full time Servers

Job Description

Objective / Purpose

The overall objective and purpose of Cocktail Server is to provide hospitable service to our guests. The incumbent is responsible for serving food and beverage to our guests to create an exceptional guest experience. They are to provide the highest level of service in support of the mission, core values, standards and goals established by the company.

Essential Functions / Tasks

Primary responsibilities and tasks include, but are not limited to the following:

* Greet and interact with internal and external guests in a genuine warm and friendly manner using professional and Kessler standard nomenclature
* Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette
* Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control
* Maintain the integrity of Company proprietary information and protect Company assets
* Maintain a thorough knowledge of menu items, beer, liquor and wine
* Present menu, answer questions and make suggestions regarding food and beverage.
* Explain, pair and recommend wine from wine list
* Serve food and beverage in a genuine, friendly, professional and efficient manner consistent with the Kessler image and standards
* Clears and resets counters or tables at conclusion of each course.
* Assists dining room servers in the food and beverage service, set tables, serve guests as directed by the server, keep menus clean, clean table between servings, menu knowledge.
* Assists with providing tables with beverages.
* Removes solid linens and replaces with clean linen.
* Transports dirty dishes to dishwashing station.
* Polish silver and glass as needed.
* Present menu, answer questions and make suggestions regarding food and beverage.
* Seat guests in dining room
* Explain, pair and recommend wine from wine list
* Serve food and beverage in a genuine, friendly, professional and efficient manner consistent with the Kessler image and standards
* Relays orders to kitchen through POS and helps serve courses from kitchen and service bars
* Totals bill and accepts payment
* Proficiently utilizes the property management systems and follow cash handling procedures
* Sets up bar & dining room in thorough and swift manner
* Sets up dining room when needed in thorough and swift manner
* Relays orders to kitchen through POS and helps serve courses from kitchen and service bars
* Totals bill and accepts payment
* Clears and resets tables at conclusion of each course
* Assist bartenders as needed
* Stock and polish glassware
* Complete opening and closing procedures as well as daily side-work
* Proficiently utilizes the property management systems and follow cash handling procedures
* Maintain complete knowledge in the use of all office equipment, property management systems and access according to specifications
* Maintain a neat and organized work area to include adhering to sanitation standards according to state law and health codes
* Maintain complete knowledge and comply with company policies and procedures
* Maintain neat, clean and professional appearance according to standards
* Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions
* Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
* Develop and maintain positive working relationship and support the team to achieve our goals
* Attend required training and meetings
* All other duties as assigned, planned or un-planned

Knowledge / Skills / Abilities (KSA)

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

* Knowledge of wine, alcoholic and non-alcoholic beverages
* Knowledge of gust service etiquette and proper food and beverage serving techniques
* Ability to perform all tasks related to cocktail server and proficiently use job-related software, property management systems and office equipment
* Ability to remain calm in various situations, use sound judgement and effectively solve problems
* Ability to work quickly, prioritize, and maintain service at multiple tables at a time
* Ability to read and interpret documents such as safety rules and procedural manuals
* Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades and percentages
* Strong written, verbal, and interpersonal skills