When you walk into one of our restaurants, you are met with a warm smile and the promise of an amazing Italian meal! Our menu features fresh, prepared-to-order classic dishes from regional Italian recipes and the ambiance mirrors that of a lively family gathering. The common ingredient that creates our comforting Guest environment is the wonderful team, just like we nurture our dishes, we nurture our team members. We want YOU to be one of our key ingredients! Our Mission is to provide Good Food for the Planet with food that is an exceptionally GOOD tasting, remarkably GOOD for you, you feel GOOD afterward, a GOOD everyday value, and GOOD for the environment. The Server Assistant provides assistance to the service, bartending, and host/hostess staff in maintaining the smooth operation of guest service in the restaurant. Maintain organization, cleanliness, and sanitation of work areas and equipment. Directs, implements, and maintains a philosophy congruent with Company culture, which serves as a guide to all staff members.
Essential Job Functions: Strives to create an operation that values Company standards of Guest Service. Ensures that every point of contact with the Guest meets or exceeds expectations and creates a lasting impression to drive repeat business. Creates and contributes to a high-energy environment that promotes maximum engagement and enjoyment for the Team and the Guest. Communicates in an impactful and meaningful way with management and team members and fosters an open and respectful work environment. Models and executes Company practices throughout the entire operation creating a high-energy environment for the team and guests alike. Demonstrates competence and confidence in making sound effective decisions that benefit the guest and team. Ensures prompt, friendly service according to company guidelines. Facilitates a professional and ethical manner that is beyond reproach. Maintain complete knowledge of and comply with all departmental policies and procedures and service standards. Ensure proper documentation for all accidents and incidents per Company policies and procedures. Maintain complete knowledge of property layouts, table/seat/station numbers, proper table setups, room capacity, hours of operation, price ranges, and dress codes. Maintains complete knowledge of all menu items, prices, preparation methods, cook time, major ingredients, quality standards, taste, the appearance of products, texture, serving temperature, garnish, and plate presentation. Ability to be well organized, maintain concentration, and think clearly when providing service to multiple guests within any given period of time. Ability to endure abundant physical movements throughout the work area. Ability to perform job functions with minimal supervision. Maintain and strictly abide by state sanitation/health regulations and Company standards of operation. Inspect cleanliness and organization of line workstations; rectify deficiencies and maintain throughout the shift. Monitor and maintain the cleanliness of assigned tables. Place additional utensils and wares on tables as directed. Clean and reset tables immediately after the guest departs in accordance with Company procedures. Replenishes ware inside stations throughout shift. Busses tables and provides assistance to staff with guest needs.
One to two years experience and/or training preferred; or equivalent combination of education and experience.