Responsible for day-to-day regional operations of the Unified Enterprise Ministry's (UEM) Hospitality Services Program, generally consisting of the consolidated shared services management of Food & Nutrition Services (FANS). Assigned Regional Service Area will represent approximately $25-35 million in total managed volume.
Regional Service Area will generally consist of 6-12 Hospitals and associated sites across Iowa, Idaho, Oregon and California. Assists in development and management of preliminary program budgets in collaboration with System Office operations and finance, FANS Site Managers, and Regional Health Ministries (RHMs). Works with all levels of senior leadership and management teams at RHMs and System Office, develops and implements effective cost reduction plans and implementation processes that support Trinity Health and UEM goals, objectives, strategies, policies, and procedures. Ensures cost reduction targets and productivity improvement objectives are met, while cultivating service/product quality and customer satisfaction. Ensures the Director, FANS is kept abreast of issues or problems impacting program efficiencies and effectiveness. Attracts, develops and trains talent to ensure program quality, sustainability, long-term growth, and development.
Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in leadership behaviors, practices, supports and endorses senior leadership decisions, goals, objectives, and strategies.
Oversees the day-to-day management of the region's Hospitality Services programs and ensures program service support objectives are met. Provides a work environment that fosters positive energy, creativity, and teamwork among associates across all functional areas. Provides consultative, operational, and technical support to RHMs, managers, and System Office in support of the overall management of FANS programs. Develops, implements and coordinates within the region:
* Standardization of policies and procedures related to FANS expense management and operations.
* Implementation of core program systems (Menus, Food Formularies, retail programs, PI programs, auditing tools, competencies, etc.)
Ensures short and long-term regional financial objectives stay on course and drives initiatives with RHM teams that contribute to Trinity UEM and THS program short and long-term operational excellence.
Provides fiduciary responsibility for the region's monthly outcome of program profit and loss statement and works with others to prepare and submit program annual revenue and expense budgets recommendation to THS leadership. Participates in monthly budget reviews with the VP to identify budget variances; and prepares related reports for senior management review.
Schedules site visits to meet with FANS colleagues, RHM senior leadership, and select department leadership to discuss and assess the Hospitality Services program service delivery and to address issues/concerns; outlines and follows up on necessary corrective measures. Assists in resolution of vendor-related problems and provides updates to Director on regional operations.
Keeps VP, THS and Support Svcs informed of issues affecting program costs, service capabilities, effectiveness and efficiencies, as well as issues noted during RHM visits. Presents findings and recommendations to the Director to be used in strategic planning and other key decisions. Obtains final approval from Director prior to implementing program changes to the field.
Identifies, recommends, and implements best practices and operational solutions to improve FANS service delivery in the region. Facilitates monthly face to face regional meetings with leaders to review initiatives, discuss strategies and promote a collaborative environment across the region. Generates meeting and conference call minutes and forwards to the VP monthly for review and report out.
Accountable for the implementation and execution of the ongoing efforts within the UEM to drive compliance within the Food & Nutrition Procurement Programs to reduce supply expenses. This program will include documented efforts in product standardization, product identification and product conversion across the region in concert with the UEM.
Meets with direct reports and support staff, as required, to review overall operations goals/objectives, to address shortfalls and open issues, and to encourage open dialogue for suggested process improvements. Reviews subsequent FY goals/objectives and related strategic plans as defined by the senior leadership team (SLT); outlines expectations, accountabilities, and measurables used in determining success.
Develops and administers Program Quality Evaluations and reviews Customer Satisfaction Survey scores for discrepancies and overall customer satisfaction for Hospitality Services. Prepares Performance Improvement Plans (PIP) where necessary to resolve customer satisfaction issues and address program quality deficiencies.
Interviews, hires, trains, appraises, counsels, and supervises managerial level staff; handles disciplinary actions. Reviews and approves expense reports and holds direct reports accountable to Trinity Health and THS policies and procedures. Reviews hiring justifications to ensure financial cost saving merit. Prepares Return-On-Investment (ROI) analysis, ensures projected targets are achieved and reviews results with the VP, FANS.
Ensures timely completion of annual performance appraisals; addresses associate problems and issues related to their work or environment. Fosters the development of diverse teams at all levels as appropriate and outlines annual skills development, career growth opportunities, and improvement objectives with direct reports. Establishes and monitors progress on objectives and takes the necessary actions to resolve and prevent recurring issues. Provides the necessary leadership and oversight in cases where disciplinary action or termination is warranted.
Reviews and monitors short and long-term regional financial plans and objectives. Measures successes and deficiencies and recommends any corrective course of action and monitors implementation and compliance. Approves purchases and contract/product compliance within established scope and authority.
Manages multiple projects and tasks in a fast paced environment and possesses the ability to adapt to change. Demonstrates the ability to develop a project plan for major projects with milestones to determine schedule of deliverables to advance project outcomes.
Participates in Trinity Health FANS advisory councils to develop best in class programs and identifying best practices; driving change to positively affect operational, financial, and service performance regionally in coordination with the UEM.
May handle additional duties and resresponsibilities as needed or assigned.
Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
A comprehensive knowledge of Food & Nutrition/Hospitality management principles and practices, as normally obtained through a Bachelor's degree in Business Administration, Healthcare Management or Hospitality Management or other related field plus five (5) to seven (7) years of experience in a corporate or large multi-hospital level service support leadership position or an equivalent combination of education, certification and experience.
Experience in contract management, field operations management, project management, and implementing best practices in a regionally integrated service support group, leading cross-functional work teams, with demonstrated results in increasing Patient Satisfaction scores within budgeted costs.
Ability to work effectively in a diverse, collaborative, and team oriented culture.
Ability to develop methodologies for collecting and analyzing relevant data; to audit program processes; monitor quality; identify, problems and their root causes, and make recommendations for improvement.
Excellent leadership, analytical, organizational, planning, delegation, coaching, communication (verbal, written and interpersonal), and computer (MS Word, Excel, Outlook, PowerPoint) skills; with a continuous improvement mindset and ability to challenge conventional thinking at all levels of the organization.
A personal presence characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
Ability to be a self-starter and independent worker able to manage multiple conflicting priorities and demands.
Ability to delegate responsibilities effectively and provide regular follow up to ensure objectives is met.
PHYSICAL / MENTAL REQUIREMENTS AND WORKING CONDITIONS
Ability to establish and organize own work priorities and adapt to changes as needed.
Must be able to travel frequently with overnight stays 50% of the time.
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.
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