Poker Shift Manager (MGM National Harbor)

  • MGM Resorts International
  • May 23, 2021
Full time General Managers and Management Executives

Job Description

Location:National Harbor, MarylandIt is the primary responsibility of the Poker Shift Manager to direct and supervise all personnel assigned to the Poker Room on a daily basis. The Poker Shift Manager is also responsible to investigate, mediate and resolve guest issues. The Poker Shift manager must have knowledge and have the ability of the Bravo Poker Watch and coordinate and run Poker Tournaments using Bravo Tournament Watch.PRINCIPAL DUTIES AND RESPONSIBILITIES: Assist in managing all day to day operations for the Poker Room department; by operating the department under his/her control during assigned shift in the most efficient manner possible through effective application and enforcement of company policies, the use of methods described in standard operating procedures and the use of sound management principals.Manage Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, and legal requirements.Oversee assigned shift to ensure operations are meeting Maryland Lottery Gaming Control Agency and Title 31 standards. Ensure the execution of games are within compliance of state and property regulations and policies and Inform Surveillance and Maryland Lottery Gaming Control Agency (MLGCA) agents if tampering or cheating is suspected. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theftMonitor activity at Poker tables to including seating issues, game decisions, guest disputes, and suspicious activity to authority and escalate to Poker Manager if necessary.Operate all aspects of Poker Watch softwareFacilitate Poker Cage transactionsReview all Poker Room advertisements for accuracy, and assure they are prepared in a timely fashion for the magazines we do business with.Protect the confidentiality of all company files and documents under their immediate controlInput player information into Patron Management softwareMaintain a professional, friendly, and courteous atmosphere that provides guests with an exceptional gaming experience and ensures efficient operationsVerify guest play time and issue compsPerform other job-related duties as requested.SUPERVISION: Poker SupervisorMINIMUM REQUIREMENTS: Bachelor's degree in a related field, or equivalent experience ⢠Two (2) years of relevant experiencePREFERRED: Experience operating or facilitating a major poker tournament seriesBilingual, English as the primary or secondary languagePrevious experience working in a similar resort settingCERTIFICATIONS, LICENSES, REGISTRATIONS: Gaming license as required by applicable jurisdictionsKNOWLEDGE, SKILLS, AND ABILITIES: Must be analytical, enthusiastic, motivated, self-directed, and team playerPossess basic math skillsFrontline entry level cage transactions including: cash exchanges, chip redemption/purchase, proper cash/chip handling, cashier exchange with fill and main banks, window check in/out.Poker cage transactions including: Cage verification and identification procedures, table variances, miscellaneous disbursement formsMust possess the ability to read and evaluate written material, maintain the physical and mental stamina to multi-taskEffective listening abilities with strong judgment skills; demonstrate a proactive style while maintaining professionalism in dealing with sensitive and confidential matters.Possess computer proficiency working with software to include Internet, MS Word, MS Excel and Outlook ⢠Ability to use office equipment such as copier, fax machine, telephone, and two-way radioExcellent customer service terpersonal skills to effectively communicate with all business contacts.Ability to effectively communicate in English, in both oral and written forms.