House Attendant-General

  • Aimbridge Hospitality, LLC
  • Dallas, Texas
  • May 19, 2021
Full time Other

Job Description

Job Summary

The General House Attendant will provide guests with an effortless and memorable experience that lets them know they are valued and cared for. This role will be responsible for cleaning and maintaining the hotel primarily the guest rooms as assigned as well as other areas of the hotel including public spaces back of the house areas and outside spaces of the hotel.

Responsibilities

QUALIFICATIONS:

High School diploma or equivalent and/or experience in a hotel or a related field preferred.Exceptional communication skills and enjoy caring for others and working in a fast-paced environment. Positive friendly and upbeat with the ability to deliver service authentically and looking to make a career in hospitalityAbility to work in a fast-paced environmentAbility to perform job functions with attention to detail speed and accuracyAbility to move perform frequent and repetitive movements including bending and stoopingMust be able to lift push and pull a moderate weight frequentlyAbility to scrub and scour surfaces extending arms over head to perform cleaning tasks and work in confined spaces.Ability to follow instructions directions and meet deadlines including the thorough cleaning of the minimum number of rooms assignedBasic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requestsPrevious cleaning experience preferredMust have the ability to work a varied schedule that may include early morning evening night and weekend shifts

JOB RESPONSIBILITIES:

Clean assigned guestrooms in accordance with company standards (changing bed linen cleaning bathrooms vacuuming dusting etc.)Replenish amenities and supplies in assigned guestroomsStock and maintain Housekeeping cartReport maintenance issues to Supervisor immediatelyGreet guests in hallways and public areas in a pleasant and friendly manner and offering assistanceEnsure special requests are noted and fulfilledAnswer questions about the hotel the hotel-brand standards such as art travel and related topics as well as the unique characteristics of the hotelAnswer questions about local area attractions and things to doCommunicate with all departments regarding in house VIPs and any special requests/needsProvide information regarding property events outlets amenities and directions and ascertain which services could enhance the guests' stayAs required deliver guest newspapers messages packages amenities or other items requested by guests or team membersStore and retrieve luggage or packages for guests from the appropriate storage areas as needed. Maintain presence during peak traffic periodsInteract with hotel associates in a professional manner assisting other departments with necessary informationManage and resolve all guest complaints and compliments in a professional and courteous mannerListen and respond to guest inquiries using a positive clear speaking voiceMaintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.

Property Details

SpringHill Suites Dallas Central Expressway is located in Dallas, 3.7 miles from Gerald J. Ford Stadium and 3.7 miles from Preston Center. With a fitness center, the 3-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The property is 3.9 miles from Meadows Museum and 5 miles from Highland Park Village.

All guest rooms in the hotel are equipped with a flat-screen TV with cable channels.

Guests at SpringHill Suites Dallas Central Expressway can enjoy a continental breakfast.

The accommodation can conveniently provide information at the reception to help guests to get around the area.

Mockingbird Station is 3.7 miles from SpringHill Suites Dallas Central Expressway, while Southern Methodist University is 3.8 miles away. The nearest airport is Dallas Love Field, 8 miles from the hotel, and the property offers a free airport shuttle service.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

Medical, Dental, and Vision CoverageShort-Term and Long-Term Disability IncomeTerm Life and AD&D InsurancePaid Time Off Employee Assistance Program401k Retirement Plan