Harrah's Cherokee Valley River Casino & Hotel
Murphy, North Carolina
Job Description Harrah's Cherokee Valley River Casino & Hotel Position Description POSITION TITLE: Room Attendant DEPARTMENT: Hotel GRADE/FLSA STATUS: H7-Non-Exempt BADGE TYPE/COLOR: Work Permit Green REPORTS TO: Housekeeping Shift Supervisor SUPERVISES: N/A JOB SUMMARY: The room attendant is responsible for maintaining the overall cleanliness of the guestrooms in the hotel. Duties must be performed in a timely, thorough manner while maintaining the Caesars Standards of Operation. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Remove used linens and terry from room and transport to landing and empty in chute Supply room with all amenities and linens Make beds according to company standards changing out all linen in vacant rooms Clean windows, window sills, pictures and mirrors Dust all surfaces Vacuum and clean carpeted areas Clean all walls and doors Sweep and mop all non-carpeted areas Sanitize ice bucket, lid, tray, ice tong and all items on dry bar area Check shower curtains and change accordingly Check condition of bath mat and clean Clean and sanitize tub, shower, sink area and commode Assure that every room is set up according to standards Ensure cart and cleaning supplies are neat in appearance and moved to the side of the hallway to allow ease of guest access to hallways and rooms Clean and maintain his/her work station, including but not limited to, stocking workstation with sheets, pillowcases, towels, and all amenities Enter proper code via REX to update room status Properly use the REX system to obtain and track your room assignments and progress Work cooperatively with other employees Report and take lost and found items to Housekeeping Clerks office and fill out proper paper work Perform duties with a sense of urgency Maintain eye contact Delight our guests with outstanding resort level service Report all maintenance issues Adhere to regulatory, departmental and company policies/procedures in an ethical manner MINIMUM QUALIFICATIONS: High school diploma or equivalent preferred Must demonstrate the following essential knowledge and skills: Able to operate a touch tone keypad Must be able to operate an I-Touch handheld device Able to work with cleaning chemicals without allergic reaction Quick, accurate and able to multitask Friendly, upbeat, outgoing personality is an essential requirement Willing to work with other employees to fulfill occupancy needs Excellent oral and written communication skills Strong interpersonal skills Self-starter; must work without close supervision Ability to handle multiple priorities in a fast-paced environment Must be able to clean a standard vacant room in 30 minutes or less Knowledge of telephone status codes Knowledge of Harrah's Cherokee Valley River Casino & Hotel employment policies Knowledge of the HotSOS/REX programs BBP Training Risk Management Training Not required at time of hire; may be learned in probationary period agreed upon at time of hire PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Must be able to stoop, bend, reach, kneel, twist and grip items Must be able to respond to visual and aural cues Must be able to read, write, speak and understand English Must be able to work in small, shared space Must be able to maintain a consistent pace throughout the shift Must be able to lift up to 50 pounds Must be able to work around dogs/pets Must be able to walk/be on your feet for long periods of time Must be able to work with various cleaning chemicals without issue Must be able to operate equipment including, but not limited to: vacuum cleaner, mop and broom Must be able to tolerate area containing varying noise and temperature levels, illumination, vibration, crowds and air quality including second hand smoke Must be able to work a flexible schedule including weekends, evenings and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary. 3.28.18 About Us Proud to have opened our doors in September 2015. Located approximately one hour west of Harrah's Cherokee Casino Resort in Murphy, NC. We're about two hours from Knoxville, Chattanooga, and downtown Atlanta. Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms. Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines.
Mar 24, 2024
Full time
Job Description Harrah's Cherokee Valley River Casino & Hotel Position Description POSITION TITLE: Room Attendant DEPARTMENT: Hotel GRADE/FLSA STATUS: H7-Non-Exempt BADGE TYPE/COLOR: Work Permit Green REPORTS TO: Housekeeping Shift Supervisor SUPERVISES: N/A JOB SUMMARY: The room attendant is responsible for maintaining the overall cleanliness of the guestrooms in the hotel. Duties must be performed in a timely, thorough manner while maintaining the Caesars Standards of Operation. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Remove used linens and terry from room and transport to landing and empty in chute Supply room with all amenities and linens Make beds according to company standards changing out all linen in vacant rooms Clean windows, window sills, pictures and mirrors Dust all surfaces Vacuum and clean carpeted areas Clean all walls and doors Sweep and mop all non-carpeted areas Sanitize ice bucket, lid, tray, ice tong and all items on dry bar area Check shower curtains and change accordingly Check condition of bath mat and clean Clean and sanitize tub, shower, sink area and commode Assure that every room is set up according to standards Ensure cart and cleaning supplies are neat in appearance and moved to the side of the hallway to allow ease of guest access to hallways and rooms Clean and maintain his/her work station, including but not limited to, stocking workstation with sheets, pillowcases, towels, and all amenities Enter proper code via REX to update room status Properly use the REX system to obtain and track your room assignments and progress Work cooperatively with other employees Report and take lost and found items to Housekeeping Clerks office and fill out proper paper work Perform duties with a sense of urgency Maintain eye contact Delight our guests with outstanding resort level service Report all maintenance issues Adhere to regulatory, departmental and company policies/procedures in an ethical manner MINIMUM QUALIFICATIONS: High school diploma or equivalent preferred Must demonstrate the following essential knowledge and skills: Able to operate a touch tone keypad Must be able to operate an I-Touch handheld device Able to work with cleaning chemicals without allergic reaction Quick, accurate and able to multitask Friendly, upbeat, outgoing personality is an essential requirement Willing to work with other employees to fulfill occupancy needs Excellent oral and written communication skills Strong interpersonal skills Self-starter; must work without close supervision Ability to handle multiple priorities in a fast-paced environment Must be able to clean a standard vacant room in 30 minutes or less Knowledge of telephone status codes Knowledge of Harrah's Cherokee Valley River Casino & Hotel employment policies Knowledge of the HotSOS/REX programs BBP Training Risk Management Training Not required at time of hire; may be learned in probationary period agreed upon at time of hire PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Must be able to stoop, bend, reach, kneel, twist and grip items Must be able to respond to visual and aural cues Must be able to read, write, speak and understand English Must be able to work in small, shared space Must be able to maintain a consistent pace throughout the shift Must be able to lift up to 50 pounds Must be able to work around dogs/pets Must be able to walk/be on your feet for long periods of time Must be able to work with various cleaning chemicals without issue Must be able to operate equipment including, but not limited to: vacuum cleaner, mop and broom Must be able to tolerate area containing varying noise and temperature levels, illumination, vibration, crowds and air quality including second hand smoke Must be able to work a flexible schedule including weekends, evenings and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary. 3.28.18 About Us Proud to have opened our doors in September 2015. Located approximately one hour west of Harrah's Cherokee Casino Resort in Murphy, NC. We're about two hours from Knoxville, Chattanooga, and downtown Atlanta. Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms. Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines.
Harrah's Cherokee Valley River Casino & Hotel
Murphy, North Carolina
Job Description Harrah's Cherokee Valley River Casino & Hotel Position Description POSITION TITLE: Room Attendant DEPARTMENT: Hotel GRADE/FLSA STATUS: H7-Non-Exempt BADGE TYPE/COLOR: Work Permit Green REPORTS TO: Housekeeping Shift Supervisor SUPERVISES: N/A JOB SUMMARY: The room attendant is responsible for maintaining the overall cleanliness of the guestrooms in the hotel. Duties must be performed in a timely, thorough manner while maintaining the Caesars Standards of Operation. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Remove used linens and terry from room and transport to landing and empty in chute Supply room with all amenities and linens Make beds according to company standards changing out all linen in vacant rooms Clean windows, window sills, pictures and mirrors Dust all surfaces Vacuum and clean carpeted areas Clean all walls and doors Sweep and mop all non-carpeted areas Sanitize ice bucket, lid, tray, ice tong and all items on dry bar area Check shower curtains and change accordingly Check condition of bath mat and clean Clean and sanitize tub, shower, sink area and commode Assure that every room is set up according to standards Ensure cart and cleaning supplies are neat in appearance and moved to the side of the hallway to allow ease of guest access to hallways and rooms Clean and maintain his/her work station, including but not limited to, stocking workstation with sheets, pillowcases, towels, and all amenities Enter proper code via REX to update room status Properly use the REX system to obtain and track your room assignments and progress Work cooperatively with other employees Report and take lost and found items to Housekeeping Clerks office and fill out proper paper work Perform duties with a sense of urgency Maintain eye contact Delight our guests with outstanding resort level service Report all maintenance issues Adhere to regulatory, departmental and company policies/procedures in an ethical manner MINIMUM QUALIFICATIONS: High school diploma or equivalent preferred Must demonstrate the following essential knowledge and skills: Able to operate a touch tone keypad Must be able to operate an I-Touch handheld device Able to work with cleaning chemicals without allergic reaction Quick, accurate and able to multitask Friendly, upbeat, outgoing personality is an essential requirement Willing to work with other employees to fulfill occupancy needs Excellent oral and written communication skills Strong interpersonal skills Self-starter; must work without close supervision Ability to handle multiple priorities in a fast-paced environment Must be able to clean a standard vacant room in 30 minutes or less Knowledge of telephone status codes Knowledge of Harrah's Cherokee Valley River Casino & Hotel employment policies Knowledge of the HotSOS/REX programs BBP Training Risk Management Training Not required at time of hire; may be learned in probationary period agreed upon at time of hire PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Must be able to stoop, bend, reach, kneel, twist and grip items Must be able to respond to visual and aural cues Must be able to read, write, speak and understand English Must be able to work in small, shared space Must be able to maintain a consistent pace throughout the shift Must be able to lift up to 50 pounds Must be able to work around dogs/pets Must be able to walk/be on your feet for long periods of time Must be able to work with various cleaning chemicals without issue Must be able to operate equipment including, but not limited to: vacuum cleaner, mop and broom Must be able to tolerate area containing varying noise and temperature levels, illumination, vibration, crowds and air quality including second hand smoke Must be able to work a flexible schedule including weekends, evenings and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary. 3.28.18 About Us Proud to have opened our doors in September 2015. Located approximately one hour west of Harrah's Cherokee Casino Resort in Murphy, NC. We're about two hours from Knoxville, Chattanooga, and downtown Atlanta. Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms. Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines.
Mar 24, 2024
Full time
Job Description Harrah's Cherokee Valley River Casino & Hotel Position Description POSITION TITLE: Room Attendant DEPARTMENT: Hotel GRADE/FLSA STATUS: H7-Non-Exempt BADGE TYPE/COLOR: Work Permit Green REPORTS TO: Housekeeping Shift Supervisor SUPERVISES: N/A JOB SUMMARY: The room attendant is responsible for maintaining the overall cleanliness of the guestrooms in the hotel. Duties must be performed in a timely, thorough manner while maintaining the Caesars Standards of Operation. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Remove used linens and terry from room and transport to landing and empty in chute Supply room with all amenities and linens Make beds according to company standards changing out all linen in vacant rooms Clean windows, window sills, pictures and mirrors Dust all surfaces Vacuum and clean carpeted areas Clean all walls and doors Sweep and mop all non-carpeted areas Sanitize ice bucket, lid, tray, ice tong and all items on dry bar area Check shower curtains and change accordingly Check condition of bath mat and clean Clean and sanitize tub, shower, sink area and commode Assure that every room is set up according to standards Ensure cart and cleaning supplies are neat in appearance and moved to the side of the hallway to allow ease of guest access to hallways and rooms Clean and maintain his/her work station, including but not limited to, stocking workstation with sheets, pillowcases, towels, and all amenities Enter proper code via REX to update room status Properly use the REX system to obtain and track your room assignments and progress Work cooperatively with other employees Report and take lost and found items to Housekeeping Clerks office and fill out proper paper work Perform duties with a sense of urgency Maintain eye contact Delight our guests with outstanding resort level service Report all maintenance issues Adhere to regulatory, departmental and company policies/procedures in an ethical manner MINIMUM QUALIFICATIONS: High school diploma or equivalent preferred Must demonstrate the following essential knowledge and skills: Able to operate a touch tone keypad Must be able to operate an I-Touch handheld device Able to work with cleaning chemicals without allergic reaction Quick, accurate and able to multitask Friendly, upbeat, outgoing personality is an essential requirement Willing to work with other employees to fulfill occupancy needs Excellent oral and written communication skills Strong interpersonal skills Self-starter; must work without close supervision Ability to handle multiple priorities in a fast-paced environment Must be able to clean a standard vacant room in 30 minutes or less Knowledge of telephone status codes Knowledge of Harrah's Cherokee Valley River Casino & Hotel employment policies Knowledge of the HotSOS/REX programs BBP Training Risk Management Training Not required at time of hire; may be learned in probationary period agreed upon at time of hire PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Must be able to stoop, bend, reach, kneel, twist and grip items Must be able to respond to visual and aural cues Must be able to read, write, speak and understand English Must be able to work in small, shared space Must be able to maintain a consistent pace throughout the shift Must be able to lift up to 50 pounds Must be able to work around dogs/pets Must be able to walk/be on your feet for long periods of time Must be able to work with various cleaning chemicals without issue Must be able to operate equipment including, but not limited to: vacuum cleaner, mop and broom Must be able to tolerate area containing varying noise and temperature levels, illumination, vibration, crowds and air quality including second hand smoke Must be able to work a flexible schedule including weekends, evenings and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary. 3.28.18 About Us Proud to have opened our doors in September 2015. Located approximately one hour west of Harrah's Cherokee Casino Resort in Murphy, NC. We're about two hours from Knoxville, Chattanooga, and downtown Atlanta. Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms. Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines.
Harrah's Cherokee Valley River Casino & Hotel
Murphy, North Carolina
Job Description Harrah's Cherokee Valley River Casino & Hotel Position Description POSITION TITLE: Room Attendant DEPARTMENT: Hotel GRADE/FLSA STATUS: H7-Non-Exempt BADGE TYPE/COLOR: Work Permit Green REPORTS TO: Housekeeping Shift Supervisor SUPERVISES: N/A JOB SUMMARY: The room attendant is responsible for maintaining the overall cleanliness of the guestrooms in the hotel. Duties must be performed in a timely, thorough manner while maintaining the Caesars Standards of Operation. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Remove used linens and terry from room and transport to landing and empty in chute Supply room with all amenities and linens Make beds according to company standards changing out all linen in vacant rooms Clean windows, window sills, pictures and mirrors Dust all surfaces Vacuum and clean carpeted areas Clean all walls and doors Sweep and mop all non-carpeted areas Sanitize ice bucket, lid, tray, ice tong and all items on dry bar area Check shower curtains and change accordingly Check condition of bath mat and clean Clean and sanitize tub, shower, sink area and commode Assure that every room is set up according to standards Ensure cart and cleaning supplies are neat in appearance and moved to the side of the hallway to allow ease of guest access to hallways and rooms Clean and maintain his/her work station, including but not limited to, stocking workstation with sheets, pillowcases, towels, and all amenities Enter proper code via REX to update room status Properly use the REX system to obtain and track your room assignments and progress Work cooperatively with other employees Report and take lost and found items to Housekeeping Clerks office and fill out proper paper work Perform duties with a sense of urgency Maintain eye contact Delight our guests with outstanding resort level service Report all maintenance issues Adhere to regulatory, departmental and company policies/procedures in an ethical manner MINIMUM QUALIFICATIONS: High school diploma or equivalent preferred Must demonstrate the following essential knowledge and skills: Able to operate a touch tone keypad Must be able to operate an I-Touch handheld device Able to work with cleaning chemicals without allergic reaction Quick, accurate and able to multitask Friendly, upbeat, outgoing personality is an essential requirement Willing to work with other employees to fulfill occupancy needs Excellent oral and written communication skills Strong interpersonal skills Self-starter; must work without close supervision Ability to handle multiple priorities in a fast-paced environment Must be able to clean a standard vacant room in 30 minutes or less Knowledge of telephone status codes Knowledge of Harrah's Cherokee Valley River Casino & Hotel employment policies Knowledge of the HotSOS/REX programs BBP Training Risk Management Training Not required at time of hire; may be learned in probationary period agreed upon at time of hire PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Must be able to stoop, bend, reach, kneel, twist and grip items Must be able to respond to visual and aural cues Must be able to read, write, speak and understand English Must be able to work in small, shared space Must be able to maintain a consistent pace throughout the shift Must be able to lift up to 50 pounds Must be able to work around dogs/pets Must be able to walk/be on your feet for long periods of time Must be able to work with various cleaning chemicals without issue Must be able to operate equipment including, but not limited to: vacuum cleaner, mop and broom Must be able to tolerate area containing varying noise and temperature levels, illumination, vibration, crowds and air quality including second hand smoke Must be able to work a flexible schedule including weekends, evenings and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary. 3.28.18 About Us Proud to have opened our doors in September 2015. Located approximately one hour west of Harrah's Cherokee Casino Resort in Murphy, NC. We're about two hours from Knoxville, Chattanooga, and downtown Atlanta. Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms. Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines.
Mar 23, 2024
Full time
Job Description Harrah's Cherokee Valley River Casino & Hotel Position Description POSITION TITLE: Room Attendant DEPARTMENT: Hotel GRADE/FLSA STATUS: H7-Non-Exempt BADGE TYPE/COLOR: Work Permit Green REPORTS TO: Housekeeping Shift Supervisor SUPERVISES: N/A JOB SUMMARY: The room attendant is responsible for maintaining the overall cleanliness of the guestrooms in the hotel. Duties must be performed in a timely, thorough manner while maintaining the Caesars Standards of Operation. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Remove used linens and terry from room and transport to landing and empty in chute Supply room with all amenities and linens Make beds according to company standards changing out all linen in vacant rooms Clean windows, window sills, pictures and mirrors Dust all surfaces Vacuum and clean carpeted areas Clean all walls and doors Sweep and mop all non-carpeted areas Sanitize ice bucket, lid, tray, ice tong and all items on dry bar area Check shower curtains and change accordingly Check condition of bath mat and clean Clean and sanitize tub, shower, sink area and commode Assure that every room is set up according to standards Ensure cart and cleaning supplies are neat in appearance and moved to the side of the hallway to allow ease of guest access to hallways and rooms Clean and maintain his/her work station, including but not limited to, stocking workstation with sheets, pillowcases, towels, and all amenities Enter proper code via REX to update room status Properly use the REX system to obtain and track your room assignments and progress Work cooperatively with other employees Report and take lost and found items to Housekeeping Clerks office and fill out proper paper work Perform duties with a sense of urgency Maintain eye contact Delight our guests with outstanding resort level service Report all maintenance issues Adhere to regulatory, departmental and company policies/procedures in an ethical manner MINIMUM QUALIFICATIONS: High school diploma or equivalent preferred Must demonstrate the following essential knowledge and skills: Able to operate a touch tone keypad Must be able to operate an I-Touch handheld device Able to work with cleaning chemicals without allergic reaction Quick, accurate and able to multitask Friendly, upbeat, outgoing personality is an essential requirement Willing to work with other employees to fulfill occupancy needs Excellent oral and written communication skills Strong interpersonal skills Self-starter; must work without close supervision Ability to handle multiple priorities in a fast-paced environment Must be able to clean a standard vacant room in 30 minutes or less Knowledge of telephone status codes Knowledge of Harrah's Cherokee Valley River Casino & Hotel employment policies Knowledge of the HotSOS/REX programs BBP Training Risk Management Training Not required at time of hire; may be learned in probationary period agreed upon at time of hire PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Must be able to stoop, bend, reach, kneel, twist and grip items Must be able to respond to visual and aural cues Must be able to read, write, speak and understand English Must be able to work in small, shared space Must be able to maintain a consistent pace throughout the shift Must be able to lift up to 50 pounds Must be able to work around dogs/pets Must be able to walk/be on your feet for long periods of time Must be able to work with various cleaning chemicals without issue Must be able to operate equipment including, but not limited to: vacuum cleaner, mop and broom Must be able to tolerate area containing varying noise and temperature levels, illumination, vibration, crowds and air quality including second hand smoke Must be able to work a flexible schedule including weekends, evenings and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary. 3.28.18 About Us Proud to have opened our doors in September 2015. Located approximately one hour west of Harrah's Cherokee Casino Resort in Murphy, NC. We're about two hours from Knoxville, Chattanooga, and downtown Atlanta. Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms. Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines.
Residence Inn Atlanta Downtown Defunct
Atlanta, Georgia
Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Residence Inn Atlanta Downtown 134 Peachtree St., NWAtlanta, GA 30303 Overview The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. Responsibilities Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working Greet and seat guests at appropriate tables in a timely manner Ensure quality control of menus with regard to cleanliness and appearance Clear clean and reset tables/hotel spaces per client request or management instruction Ensure all service areas are stocked organized clean and neat and all side work is complete each shift Accommodate any special requests made by a guest and offer appropriate alternatives when necessary Communicate with all departments regarding in house VIPs Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas Have a complete knowledge of standards of service for receiving a room service order Have a thorough knowledge of menus and current specials in all applicable departments Carry out cashiering functions in closing checks and end of shift paperwork Perform opening and closing procedures and side work duties according to station rotation assignment Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do Perform any other duties or attend meetings as requested by management Produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel Qualifications Ability to perform job function with attention to detail speed and accuracy High School diploma or equivalent and/or experience in a hotel or a related field preferred Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property Must be able to obtain and provide Food Handlers card as required by city/county/state Must be able to evaluate and select among alternative courses of action quickly and accurately Ability to handle stressful situations in a calm professional manner Understanding of hotel products and guest services Ability to communicate professionally when answering phones and speaking with guests and team members Demonstrates a positive attitude and a desire to be of service to others Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner
Mar 11, 2024
Full time
Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Residence Inn Atlanta Downtown 134 Peachtree St., NWAtlanta, GA 30303 Overview The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. Responsibilities Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working Greet and seat guests at appropriate tables in a timely manner Ensure quality control of menus with regard to cleanliness and appearance Clear clean and reset tables/hotel spaces per client request or management instruction Ensure all service areas are stocked organized clean and neat and all side work is complete each shift Accommodate any special requests made by a guest and offer appropriate alternatives when necessary Communicate with all departments regarding in house VIPs Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas Have a complete knowledge of standards of service for receiving a room service order Have a thorough knowledge of menus and current specials in all applicable departments Carry out cashiering functions in closing checks and end of shift paperwork Perform opening and closing procedures and side work duties according to station rotation assignment Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do Perform any other duties or attend meetings as requested by management Produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel Qualifications Ability to perform job function with attention to detail speed and accuracy High School diploma or equivalent and/or experience in a hotel or a related field preferred Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property Must be able to obtain and provide Food Handlers card as required by city/county/state Must be able to evaluate and select among alternative courses of action quickly and accurately Ability to handle stressful situations in a calm professional manner Understanding of hotel products and guest services Ability to communicate professionally when answering phones and speaking with guests and team members Demonstrates a positive attitude and a desire to be of service to others Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner
Job Description Summary The Food and Beverage Attendant (FB) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the breakfast and evening social venues of the hotel. The Food and Beverage Attendant sets-up, services, and breaks-down the food and beverage buffet areas ensuring a high level of quality, consistency and service, as well as acts as the host with how he/she interacts with the guests of the hotel. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Prepare and/or transport all food and beverage items and associated supplies, equipment, and materials to and from buffet areas. Monitor area to ensure adequate supplies of food, beverage, plates, utensils, napkins, condiments, etc. are available to serve all guests; replenish buffet items and areas as necessary. Follow preparation methods, times, quality and presentation standards. Follow standards regarding the monitoring of taste, appearance, texture, serving temperatures, portion sizes, and garnishing methods. Prepare salads, sandwiches, soups for sale in the shoppe. Proactively welcome guests and respond to requests in a prompt and professional manner. Refer any serious matters to management as necessary. Ensure procedures are followed to ensure the security and proper storage of food and beverage products, inventory, and equipment and to minimize waste. Maintain clean, neat, and well-organized work and buffet areas, which includes but is not limited to hoods, filters, steam tables, bus tables, carts, ovens and grills, sinks, refrigerator/freezers, service areas, walls, floors, sneeze guards, and counters. Empty trash receptacles, clean and clear tables as needed. Check the working condition of equipment and machinery in accordance with specifications. Report all unsafe or malfunctioning equipment, safety hazards, or any other maintenance and repair needs to supervisors. Assist in the set-up and breakdown all meeting rooms. Serve, maintain, and clean for all food and beverage service as part of all hotel meetings. Adhere to all health, sanitation, and cleanliness standards that meet state and local Health Board inspection, brand standards and hotel requirements. Comply with all health, safety, sanitation, and cleanliness, and alcohol services standards that meet federal, state and local laws, brand standards and hotel requirements. Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: Some previous food and beverage experience preferred. Previous background from the extended stay industry preferred. Ability to speak, read, and write fluent English is required; other languages beneficial. Basic reading, writing and mathematical abilities are preferred. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting or pulling items weighing up to 75 pounds. Will be required to regularly use commercial cleaning chemicals. Will be required to obtain a ServSafe certification. May be required to obtain a TIPS certification. Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Mar 05, 2024
Full time
Job Description Summary The Food and Beverage Attendant (FB) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the breakfast and evening social venues of the hotel. The Food and Beverage Attendant sets-up, services, and breaks-down the food and beverage buffet areas ensuring a high level of quality, consistency and service, as well as acts as the host with how he/she interacts with the guests of the hotel. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Prepare and/or transport all food and beverage items and associated supplies, equipment, and materials to and from buffet areas. Monitor area to ensure adequate supplies of food, beverage, plates, utensils, napkins, condiments, etc. are available to serve all guests; replenish buffet items and areas as necessary. Follow preparation methods, times, quality and presentation standards. Follow standards regarding the monitoring of taste, appearance, texture, serving temperatures, portion sizes, and garnishing methods. Prepare salads, sandwiches, soups for sale in the shoppe. Proactively welcome guests and respond to requests in a prompt and professional manner. Refer any serious matters to management as necessary. Ensure procedures are followed to ensure the security and proper storage of food and beverage products, inventory, and equipment and to minimize waste. Maintain clean, neat, and well-organized work and buffet areas, which includes but is not limited to hoods, filters, steam tables, bus tables, carts, ovens and grills, sinks, refrigerator/freezers, service areas, walls, floors, sneeze guards, and counters. Empty trash receptacles, clean and clear tables as needed. Check the working condition of equipment and machinery in accordance with specifications. Report all unsafe or malfunctioning equipment, safety hazards, or any other maintenance and repair needs to supervisors. Assist in the set-up and breakdown all meeting rooms. Serve, maintain, and clean for all food and beverage service as part of all hotel meetings. Adhere to all health, sanitation, and cleanliness standards that meet state and local Health Board inspection, brand standards and hotel requirements. Comply with all health, safety, sanitation, and cleanliness, and alcohol services standards that meet federal, state and local laws, brand standards and hotel requirements. Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: Some previous food and beverage experience preferred. Previous background from the extended stay industry preferred. Ability to speak, read, and write fluent English is required; other languages beneficial. Basic reading, writing and mathematical abilities are preferred. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting or pulling items weighing up to 75 pounds. Will be required to regularly use commercial cleaning chemicals. Will be required to obtain a ServSafe certification. May be required to obtain a TIPS certification. Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Residence Inn Atlanta Gwinnett 1760 Pineland RoadDuluth, GA 30096 Overview The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. Responsibilities Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working Greet and seat guests at appropriate tables in a timely manner Ensure quality control of menus with regard to cleanliness and appearance Clear clean and reset tables/hotel spaces per client request or management instruction Ensure all service areas are stocked organized clean and neat and all side work is complete each shift Accommodate any special requests made by a guest and offer appropriate alternatives when necessary Communicate with all departments regarding in house VIPs Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas Have a complete knowledge of standards of service for receiving a room service order Have a thorough knowledge of menus and current specials in all applicable departments Carry out cashiering functions in closing checks and end of shift paperwork Perform opening and closing procedures and side work duties according to station rotation assignment Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do Perform any other duties or attend meetings as requested by management Produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel Qualifications Ability to perform job function with attention to detail speed and accuracy High School diploma or equivalent and/or experience in a hotel or a related field preferred Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property Must be able to obtain and provide Food Handlers card as required by city/county/state Must be able to evaluate and select among alternative courses of action quickly and accurately Ability to handle stressful situations in a calm professional manner Understanding of hotel products and guest services Ability to communicate professionally when answering phones and speaking with guests and team members Demonstrates a positive attitude and a desire to be of service to others Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner
Mar 04, 2024
Full time
Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Residence Inn Atlanta Gwinnett 1760 Pineland RoadDuluth, GA 30096 Overview The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel. Responsibilities Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working Greet and seat guests at appropriate tables in a timely manner Ensure quality control of menus with regard to cleanliness and appearance Clear clean and reset tables/hotel spaces per client request or management instruction Ensure all service areas are stocked organized clean and neat and all side work is complete each shift Accommodate any special requests made by a guest and offer appropriate alternatives when necessary Communicate with all departments regarding in house VIPs Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas Have a complete knowledge of standards of service for receiving a room service order Have a thorough knowledge of menus and current specials in all applicable departments Carry out cashiering functions in closing checks and end of shift paperwork Perform opening and closing procedures and side work duties according to station rotation assignment Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do Perform any other duties or attend meetings as requested by management Produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel Qualifications Ability to perform job function with attention to detail speed and accuracy High School diploma or equivalent and/or experience in a hotel or a related field preferred Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property Must be able to obtain and provide Food Handlers card as required by city/county/state Must be able to evaluate and select among alternative courses of action quickly and accurately Ability to handle stressful situations in a calm professional manner Understanding of hotel products and guest services Ability to communicate professionally when answering phones and speaking with guests and team members Demonstrates a positive attitude and a desire to be of service to others Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner
At Rocket Farm Restaurants, the core philosophy that defines our culture is "We serve the person who is serving the guest." Our culture is not something we act out on the floor of the restaurant. It starts with how we treat and serve one another in the kitchen - with dignity, respect, and care. We believe there should be no difference in how we treat and serve one another in the kitchen and how we treat and serve our guests in the dining room. We hope you agree and will consider joining us! Located in Piedmont Heights and inspired by Northern Mexican cuisine, Little Rey is Superica's younger sister, with wood-roasted "chicken al carbon" at its core in a vibrant, super-casual atmosphere. Little Rey is seeking enthusiastic and welcoming service team members to join the Rocket Farm family! Are you looking for a community in which to develop your career? Little Rey is searching for friendly and outgoing service team members with a positive attitude. The Attendant diligently performs the steps of service while taking and ringing in orders and ensuring extraordinary guest experiences. The ideal candidate will be able to anticipate guests' needs while maintaining a clean and organized work environment. Relevant restaurant experience or guest relations training desired. Apply today and become part of a dynamic, innovative, and heartfelt group of unique individuals! Competitive pay - $7.25 to $10/hr. + tips - based on experience and ability. As a valued member of our team, you will receive: A supportive culture and ethical work environment Dynamic performance-based raises and promotions Family time on most major holidays: New Year's Day, Memorial Day, Juneteenth, July 4th, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day Dining discounts at all Rocket Farm Restaurants - Atlanta, Charlotte, Nashville, Houston, Raleigh, and Winter Park Rocket Farm University: specialized leadership classes and personalized support for career advancement Employee-led Mentorship programs, Advisory Council and Safety Committee Additional benefits after 1-year of employment: Paid Time Off, Childbirth Recovery Leave and Parental Leave to support a healthy work-life balance Major Medical, Dental, Vision, and Life Insurance
Mar 26, 2024
Full time
At Rocket Farm Restaurants, the core philosophy that defines our culture is "We serve the person who is serving the guest." Our culture is not something we act out on the floor of the restaurant. It starts with how we treat and serve one another in the kitchen - with dignity, respect, and care. We believe there should be no difference in how we treat and serve one another in the kitchen and how we treat and serve our guests in the dining room. We hope you agree and will consider joining us! Located in Piedmont Heights and inspired by Northern Mexican cuisine, Little Rey is Superica's younger sister, with wood-roasted "chicken al carbon" at its core in a vibrant, super-casual atmosphere. Little Rey is seeking enthusiastic and welcoming service team members to join the Rocket Farm family! Are you looking for a community in which to develop your career? Little Rey is searching for friendly and outgoing service team members with a positive attitude. The Attendant diligently performs the steps of service while taking and ringing in orders and ensuring extraordinary guest experiences. The ideal candidate will be able to anticipate guests' needs while maintaining a clean and organized work environment. Relevant restaurant experience or guest relations training desired. Apply today and become part of a dynamic, innovative, and heartfelt group of unique individuals! Competitive pay - $7.25 to $10/hr. + tips - based on experience and ability. As a valued member of our team, you will receive: A supportive culture and ethical work environment Dynamic performance-based raises and promotions Family time on most major holidays: New Year's Day, Memorial Day, Juneteenth, July 4th, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day Dining discounts at all Rocket Farm Restaurants - Atlanta, Charlotte, Nashville, Houston, Raleigh, and Winter Park Rocket Farm University: specialized leadership classes and personalized support for career advancement Employee-led Mentorship programs, Advisory Council and Safety Committee Additional benefits after 1-year of employment: Paid Time Off, Childbirth Recovery Leave and Parental Leave to support a healthy work-life balance Major Medical, Dental, Vision, and Life Insurance