Field Training Manager

  • Krystal
  • Atlanta, Georgia
  • May 02, 2021
Full time General Managers and Management Executives

Job Description

Department:TrainingJob Title:Field Training Manager (FTM)Reporting to:Director of Training and DevelopmentFLSA Status:ExemptJob Summary:The Field Trainer works as part of a team to drive results in the areas of people development, sales, profits, operations, culture and restaurant growth. The Field Trainer accomplishes this through role modeling Krystal's Guiding Principles in providing superior levels of support, coaching and reinforcement of Krystal Operational systems, training and development standards.Essential Duties and Responsibilities:Drive sales and profit performance by providing support and operational expertise to all regionally assigned restaurants.Effectively teach, train and coach Krystal systems and training programs to develop the Operations team's at all assigned restaurants.Effectively works cross-functionally with other departments to support the rollout of company initiatives.Successfully execute key responsibilities for the new store opening process and store remodel process at all newly constructed and renovated restaurants.Successfully complete all special job functions assigned by the Director of Training, the Region Vice President of Operations or the Vice President of OperationsConduct Training Restaurant Certifications and maintain effective Operations at all Training Restaurants.Ensures all management trainee candidates follow the company training programs.Manage and support ServSafe certifications or local health department equivalent for all management employees.Provide regionally assigned restaurants support in New Product Rollouts.Partner with to effectively facilitate Company Development Courses.Partner with Field People Services team to Execute Human Resources Programs.Complete expense reports a minimum of one time per period and budget expenses to ensure targets are being met.Manage and organize time to effectively handle all administrative functions and requirements of the position.Effectively teach, coach and exemplify the Company's six Guiding Principles.The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.Education and Experience Requirements:High School level completion and Servsafe Certification required.Minimum of two to four years' experience in restaurant operations. Preferred two years in QSR at a Certified Training Manager level or above.Systems & Software - proficient level knowledge of Microsoft Office software applications.Must be willing to travel 80% of the time between assigned restaurants and meetings and have flexibility in scheduling to include weekends, holidays and evenings as needed. Knowledge/Skills/Abilities:Planning and Organizing- Accomplishes goals through establishing priorities and organizing own workload to meet deadlines in a timely fashion. Manages time wisely and effectively prioritizes multiple, competing tasks. Plans, organizes, and actively manages training for maximum productivity.Influence/Persuasion- The ability to gain others' support for ideas, proposals, projects and solutions. Presents arguments that address others' most important concerns and issues and looks for win-win solutions. Involves others in the process or decision in order to gain their support.Results Oriented- The ability to focus on the desired result of one's own or one's unit's work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them. Develops clear goals for meetings and projects. Maintains commitment to goals in the face of obstacles and frustrations.Problem Solving/Decision Making- Considers options and alternative courses of action to make rational and realistic decisions in a timely manner. Asks open-ended questions to gather information and listens carefully to response(s). Uses resources to gather collective ideas on issues to better arrive at a timely decision.