Hotel Operations Manager

  • Treasure Island Resort & Casino
  • Saint Paul, Minnesota
  • May 01, 2021
Full time General Managers and Management Executives

Job Description

SUMMARY: To provide leadership for Hotel Operations to achieve planned goals for revenue and profit while maintaining standards for guest and team member satisfaction, quality assurance and asset protection. Responsible for a high level of guest service as described in your departments guest service standards.

Direct and coordinate the activities for Hotel Front Desk and Hotel Housekeeping
Develop policies and procedures designed to achieve revenue and profit goals
Establish performance standards which define exceptional guest service
Maintain cleanliness standards and physical condition of the hotel
Ensure safety and security of team members and guests
Responsible for inventory, occupancy and average rate and yield management
Set goals, objectives, room rates, credit policies and annual budget
Assist Supervisors with daily assignments
Responsible for implementing, developing and ensuring adherence to comp procedures
Resolve guest problems quickly, efficiently and courteously
Ensure policies and consistent practices are in place to train, develop, recognize, reward and provide growth opportunities for team members


Knowledge and Certification
4-year degree in hotel management or related field and 5 years hotel operations managerial experience in a mid-sized, full-service hotel; or equivalent combination of education and experience
2 years experience with automated Front Desk and Reservations system

Familiarity with a gaming environment

Accurate and detail-oriented
Strong organizational skills
Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows XP
Strong project management skills
Excellent written communication skills
Excellent verbal and interpersonal communication skills
Excellent problem solving skills
Strong leadership skills

Ability to follow established dress code policies and practice good personal hygiene
Ability to independently complete multiple tasks in a professional manner
Ability to serve both internal and external customers
Ability to manage departmental budget and control labor and expenses
Ability to maintain a professional demeanor
Ability to manage projects in a timely and efficient manner
Ability to adapt quickly to changing priorities

Treasure Island guest service training
Bloodborne Pathogens training
Effectively Handling Harassment training
Reservations systems training
Any position-related training as determined by division director

Must be able to walk and / or stand for long periods throughout the day
Must be able to push, pull and grasp objects routinely
Must have the ability to independently lift 10 pounds occasionally
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination

Work is performed primarily in hotel, laundry environment including flashing lights, frequent loud noises and fumes (such as cigarette smoke and chemicals)
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Extensive computer use
Occasionally must deal with angry or hostile individuals
High volume direct public contact

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this position.

All Treasure Island Resort & Casino employees are responsible to ensure that their designated operations are in compliance with Treasure Island Resort & Casino policies, Tribal policies, State compact and Tribal gaming regulations.

Conditions of employment with Treasure Island Resort & Casino include possessing sensitivity to Native American culture, following all safety rules and regulations, passing a pre-employment drug test, a background investigation to obtain and maintain a gaming license and successfully completing a three-month introductory period. Team members should respect the privacy of guests and other team members and maintain confidentiality of business practices.