Server

  • Inns of Aurora
  • Aurora, New York
  • Apr 02, 2021
Full time Servers

Job Description

Position Purpose

The Fargo Server will receive and expedite food and beverage orders and ensure a casual and relaxing dining experience.

Responsibilities/Duties/Functions/Tasks
  • Set up dining area and server stations before each shift
  • Stay informed of daily menu updates, seasonal products and local food offerings
  • Set tables prior to guest arrival with appropriate utensils, condiments etc.
  • Restock all stations
  • Greet and introduce oneself to guests in designated sections in timely manner
  • Describe and recommend wines and specialty beverages to guests
  • Check identification for guests to verify age requirements for purchase of alcoholic drinks
  • Receive food and beverage orders at assigned tables, offering assistance and section recommendations, as necessary
  • Check in with guests to ensure satisfaction
  • Prepare cocktails as ordered and bring to guests, or deliver to bartender
  • Expedite food from kitchen to guest tables
  • Complete all side work and daily cleaning tasks in checklist binder
  • Complete all cleaning duties required at end of shift
  • Present checks on each table, collect payments and cash guest out correctly
  • Complete and produce accurate check-outs at the end of each shift
  • Allocate tips to all support staff per IOA guidelines
  • Report any customer service or issues in the dining area to restaurant management team
  • Maintain the cleanliness of the service area
  • Attend all mandatory training and meetings
  • Maintain a professional demeanor and adhere to proper dress policy, as defined in the IOA handbook
  • Follow guidelines and expectations as stated in the employee handbook
  • Other duties, as assigned

Requirements
  • Excellent verbal communication skills
  • Ability to multi-task effectively
  • Ability to maintain neat, professional and clean appearance and practices
  • Ability to work while standing for long periods of time
  • Ability to work in a team environment
  • Ability to adhere to proper food regulation standards and health and safety standards
  • Ability to maintain calm and collected demeanor in fast-paced working conditions
  • Flexibility with guest needs and hourly schedules
PREFERENCES
  • High school or college degree
  • Previous serving experience in a casual atmosphere
  • Knowledge and understanding of workplace safety procedures
  • Local wine and food knowledge

Special Position Requirements
  • TIPS certification; will train as needed

Benefits

We are proud to offer outstanding benefits to all of our employees.

Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.

Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.

We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.