Manager, Ops Analytics and Margin Enhancement

  • IRB USA Inspire Resources
  • Atlanta, Georgia
  • Feb 22, 2021
Full time General Managers and Management Executives

Job Description

Supporting companywide strategic initiatives related to restaurant optimization and profitability. The role will assist in overseeing restaurant systems that are designed to support restaurant profitability, including but not limited to; workforce management software, back office operating systems designed to manage COGS and controllable expenses as well as other systems directly related to restaurant level strategy and profitability. The role will support in the design, implementation and oversight of all restaurant profitability systems. The role is responsible for developing reporting solutions and delivering recommendations to ensure that stores have the right system in place to achieve optimal restaurant profitability without negatively affecting the guest experience.RESPONSIBILITIESParticipate in labor projects and initiatives designed to improve restaurant performance, productivity, team member and/or guest experience. Provide subject matter expertise in labor, COGS and other controllable areas to Senior Leadership and other business partners to support enterprise, business unit, and other targeted initiatives.Develop innovative strategies to position restaurants to provide a differentiating guest experience through effective store labor models, labor allocation methodologies, cost control systems and leading profitability processes.Oversee the building of profitability models to achieve targeted service levels and improve restaurant profitability.Assess restaurant profiles to ensure the correct profitability model is applied for each location and area of business. Collaborate with Field and Store Operations Leadership to ensure that profitability models and plans support upcoming activities to drive execution of sales and events.Analyze all restaurant practices and standard operating procedures to identify opportunities for process improvement. Identify patterns and communicate variances to planned profitability.EDUCATION & EXPERIENCE QUALIFICATIONS4 year degree in MIS, finance, math, statistics or business preferred2+ years of experience in Pricing, Revenue Management, Finance, Marketing Analytics, or related field preferredREQUIRED KNOWLEDGE, SKILLS or ABILITIESBe able to plan effectively and multi-task. Utilizing time management and organization skills to achieve aggressive deadlines. Set priorities. Maintain organizational and filing systems.Deliver assigned work on time and on budget.Knowledge and experience with restaurant level budgeting processesSpecialized Training in Workforce Management system highly preferredKnowledge of Food Cost and Controllable Actual vs. Theoretical control systems highly preferredKnowledge of HR/Payroll, Task Management, Scheduling, Labor Forecasting, and Time and Attendance technology and operational processesKnowledge of hospitality industry best practices, rules, and regulationsData manipulation and reporting experience using Excel, SQL, and TableauWork independently or as part of a cross-functional team to lead ops procedure developmentCommunicate with coworkers, management, franchisees, operators, and others courteously and professionally. Use decision-making and negotiation skills: Team-orientation and positive attitude.Ability to learn detailed Arby's operational knowledge within 60 days of hire.Requires superior written and verbal communication skills.High degree of computer literacy and competence in the following: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).When you work at Arby's, it's more than just a job; it's an opportunity to prioritize your growth and development while having a ton of fun. We're proud of the food we serve. Our goal is to be the best in the business, and we can't do that without great people like you!Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, Rusty Taco and SONIC Drive-In restaurants worldwide.We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.