Fraud Analyst

  • Grubhub Holdings, Inc.
  • Boston, Massachusetts
  • Feb 20, 2021
Full time Other

Job Description

About The OpportunityGrubhub is dedicated to connecting hungry diners with our wide network of restaurants across the country. Our innovative technology, easy-to-use platforms and streamlined delivery capabilities make us an industry leader today, and in the future of online food ordering. We strive to create a workplace that reflects the diversity of our customers and the communities we serve. When you join our team, you become part of a community that works together to innovate, solve problems, take risks, grow, work hard and have a ton of fun in the process!Why Work For UsWe have a fast-paced environment and that is what our teams thrive on. Grubhub believes in empowering people and offering opportunities for development, as well as professional growth. We value strong, positive relationships in all areas: with each other, our customers and our greater community. Want to be a part of a team of diverse collaborators in an authentically fun culture? If so, we want to talk to you - and hear what's your favorite restaurant for food delivery!The Impact You Will MakeGrubhub's suite of Enterprise products enable national and regional restaurant brands to reach new diners, increase their sales, and provide new avenues for order fulfillment. The product suite provides brands with a high volume real-time set of payment transactions that can be configured to support a variety of environments. Under general supervision, the Fraud Analyst supports those objectives through online and offline fraud prevention. The principal business outcome of this role is to maximize orders for our brand partners while minimizing business risk for those partners and for Grubhub. This role requires excellent communication skills as well as a unique and energetic approach to problem solving.The Fraud team catalogues and monitors opportunities in all aspects of fraud that stand to harm Grubhub and its partners. This team will own the understanding and prioritization of anti-fraud efforts and coordinate with other stakeholders and teams throughout the company to drive results.Position Responsibilities:Monitor and investigate potentially fraudulent behavior while using the tools at hand to prevent future instancesHandle delicate conversations with diners, the Customer Experience Team, and restaurant brandsWork with the leadership team to establish and achieve specific loss prevention goals Complete fraud queues as needed to ensure the proper and timely review of all suspicious transactionsProvide subject matter expertise for the Technical Brand Management team, supporting their objective of creating exceptional brand experiences by distilling the complexities of fraud and abuse to unfamiliar audiencesResolve escalated issues in conjunction with Customer & Restaurant Care in accordance with Grubhub policies in a manner that best achieves fraud prevention objectivesCollect and analyze risk data to feed new transaction screening strategiesWhat You Bring to the TableWorking knowledge of the various types of credit card and account fraud2+ years working with customers directly, preferably in an online service-oriented environment1+ years minimum working in fraud prevention, preferably in a card-not-present environmentStrong analytical skills Ability to think creatively, highly-driven, and self-motivatedDemonstrated ability to work with team members across an organizationDetail-oriented and highly organizedProficiency in Google Suite; advanced Excel/Sheets skills preferredFamiliarity with SQL or experience with business intelligence tools such as Sisense Periscope, Redash.iO, or Tableau is preferredExposure to Forter, Accertify, or Sygnifyd fraud prevention platforms a (really big) plus!And Of Course, Perks!PTO. Grubhub employees are provided a generous amount of time to recharge their batteries. Health and Wellness. We provide programs that support your overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, and a comfortable and casual workplace! We also support our parents by offering 8 weeks of paid parent bonding time, a 4-week returnship program, and 6-8 weeks paid medical leave.Learning and Career Growth. Your personal and professional development is a priority at Grubhub. From day one, we empower you to lead and be an active participant in your career growth. We provide continuous learning opportunities, training, and coaching and mentorship programs. MealPerks. Who's ready for some lunch? We provide our employees with a weekly Grubhub credit to enjoy and support local restaurants. We also offer company-wide meals several times a year to bring our Grubhub family together.Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives. Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!Social Impact. We believe in the importance of serving the communities that support our business. In addition, employees are given paid time off each year to support the causes that are important to them. Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email .