Seasonal PT Team Specialist - Guest Programs

  • Georgia Aquarium
  • Atlanta, Georgia
  • Feb 08, 2021
Full time Other

Job Description

Position Summary:The Guest Programs Part Time Team Specialist will create a fun, welcoming, and engaging experience for our guests using the Simple Six: Attention to Detail, Anticipation, Patience, Ownership, Respect, and Pride. Centered around the department's standard of engagement, this position focuses a large effort on crafting an extraordinary visit, making sure to anticipate guests' needs, paying close attention to details, and creating positive, transformative, and profound interactions. While hospitality is a main focus, Guest Programs Team Specialists serve as ambassadors to our living collection, providing a voice for positive change, promoting conservation and preservation of our Earth's waters and its inhabitants.Responsibilities: Present engaging and informative gallery and animal experiences, including positive, educational, and transformative messaging using various guest and age appropriate interpretive methods.Interpretive roles include working at touch pools, engaging guests at exhibit windows and throughout galleries, supervising play areas and games, assisting with theater guest entry and exit, hosting shows and presentations, and working at in a variety of other positions as needed.Additional trained roles include facilitating daily floor operations serving as team captain, Behind the Seas tour guide, celebration facilitator, and proposal program facilitator.Engagement in all roles may require staff members to be inside or outside, using interactive tools and activities, using microphones, and using other necessary supplies and equipment.Ensure an unforgettable and extraordinary guest experience using the Simple Six: Attention to Detail, Anticipation, Patience, Ownership, Respect, and Pride.Ensure guest and animal safety, while fostering educational growth.Set up, assist with, and breakdown equipment and activities.Be an active contribution to the Aquarium team by working alongside fellow teammates and other departments.Be flexible in a fast paced, sometimes crowded, and dynamic environment.Must be able to actively participate, direct guests and staff, and respond appropriately during life safety drills and emergencies.Perform other duties as workload necessitates.Qualifications: High School Diploma required.Prefer College Degree or working toward a degree in education, recreation, hospitality, life sciences, or related field.One-year experience in hospitality and/or an informal educational setting preferred.Must be able to demonstrate a high level of attention to detail and anticipation of guest needs, ensuring the highest levels of hospitality are reached during all guest interactions.Must pass background check and drug screening.Must be able to work flexible hours- including holidays, weekends, evenings, and events.Hours worked will range from 21-28 hours per week with 7-9 hour shifts.Must be able to attend all required training.Physical Demands & Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand for long periods of time; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.