Food Service Manager

  • Bernard Nickels & Associates
  • Atlanta, Georgia
  • Feb 06, 2021
Full time General Managers and Management Executives Banquet Staff

Job Description

Status: Contract Assignment

Duration: open-ended - long term

Role: Food Service Quality Field Examiner, Customer Experience Measurement

Location: Atlanta area - 100% Field-Based Travel


This is an excellent opportunity for Food Services professionals who are well-spoken and who can effectively lead discussions with food service clients on business priorities in a friendly, helpful and professional manner. In this role, the Field Examiner will travel to their assigned client and perform quality assurance examinations within the Atlanta area.

Work You'll Do:

· Understand and contribute to the development of the client expectations and conduct customer experience examinations to meet the unique expectations for their assigned client.

· The Field Examiner must become well-versed in each client's business and specific client requirements, the details of the customer experience program, and the methods and procedures.

  • Ability to recite by memory client-specific processes, requirements, and product verbiage while in a busy kitchen environment.

  • Through rapport building, employee conversations, and visual indicators, the Field Examiner must be able to independently uncover and recommend strategies and suggestions for improvement to line level and management personnel on deviations and opportunities within the restaurant's process, product, and equipment.

  • Taste various menu items throughout the day including meats, dairy, produce, gluten-based products, etc.

  • Responsible for producing accurate and consistent evaluations that include written reports in English. Entering the results real-time into an iPad.


  • Exercise a high level of judgment in evaluating the clients' business operations and service, determining and recommending areas of improvement, and determining how to best communicate findings and recommendations, action planning, and root cause analysis.

  • Utilize experience in the foodservice industry to serve as a quality consultant for clients. The Field Examiner must interact with restaurant/location management to review assessment data and must recommend strategies and suggestions for improvement



Requirements:

Minimum of four years of foodservice experience and/or hospitality

· Minimum 3 years leadership experience in the food and beverage industry, preferably in Operations Manager level or above

· Ability to analyze and synthesize data

· Proficiency with all current Microsoft Office programs and technology, including, but not limited to: iPad / tablet/notebook functionality

· Excellent communication skills (written and verbal, in English) with strong analytic and presentation abilities

· Ability to work independently and without direct supervision, while adhering to strict deadlines

· Must be well-spoken, knowledgeable, and able to develop and present examination results in a friendly, empathetic, and helpful manner

· Must be a skillful and fluid communicator, possessing the flexibility to communicate effectively with each client representative in the style and manner that he or she prefers

· Ability to exercise discretion and independent judgment by using industry knowledge and fully comprehending clients' business models and needs

· Must be prepared to travel throughout the region required by the client independently to meet specific arrival times as set by the client (100%, 52 weeks per year).



Preferred Qualifications:

  • Tips certification, HACCP training/certification
  • BA/BS degree in Culinary, Hospitality or Business fields
  • ServSafe Managers certification