Golden Route Operations
Las Vegas, Nevada
City Las Vegas State NV Shift Graveyard Type of Shift Full Time Department Cage & Credit Boulder Cage Club Supervisor Arizona Charlie's Boulder (Las Vegas, NV) Description: Summary: Responsible for assisting with the day to day operation and direct supervision of assigned activities within the Cage department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges. Perform the duties of a Cage Club Rep as needed. Essential Functions and Responsibilities: + Assist with interviewing, training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned + Implement and ensure compliance with policies, procedures, and internal controls + Handle and resolve any escalated situations that may arise with guests + Monitor and review the accuracy of transactions involving casino gaming chips, coin, currency, patron's checks, casino credit, forms, keys and records relating to the casino cage and pit + Remain knowledgeable of and ensure compliance with local jurisdiction gaming laws (federal and state, including Title 31 regulations as well as company internal controls, policies and procedures + Report any monetary or procedural discrepancy to the Cage Club Manager in a timely manner + Issue and receive funds for chips, tokens, checks, coins and promotional items purchased or won in the casino + Issues necessary operating funds to other departments + Balance assigned funds and maintain an organized workstation + Operate computer, coin sorter, money sorter, office equipment, telephone, and key control system + Maintain and complete various gaming and company forms and reports + Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures + Enroll and create new players club accounts + Maintain a working knowledge of the Players Club Program in order to explain in great detail player club benefits and programs to guests + Review event calendar and be familiar with current activities/offerings and promotions + Print system vouchers and player cards from casino operating system for guests + Issue and reset pin numbers for guests + Assist guests with any complaints, comments, and players card discrepancies + Held accountable, to a high degree, for the accuracy, thoroughness, and confidentiality of guest information, and departmental records and reports. + Provide outstanding guest service in a timely manner to both guests and fellow team member + Perform other duties as assigned Requirements: Qualifications + 2 years of previous experience working in high volume, fast-paced cashiering environment + Prior experience working in a team or group environment in a supervisory role + Able to effectively communicate in small groups, as well as on an individual-basis + Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form + Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals + Able to efficiently write routine reports and correspondence + Ability to accurately add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals + Advanced computer skills + Ability to accurately process data using a computer and 10-key + At least 21 years of age + High school diploma or equivalent + Bachelor's degree from a four-year college or university preferred + Able to effectively communication in English, both written and verbal + Obtain and maintain all work cards as required by the company + Verify right to work in the United States Work Cards + Gaming + Alcohol Awareness Physical Requirements + Occasionally push/pull up to 15 lbs. + Occasionally lift and/or carry up to 50 lbs. at floor, knee, waist, and chest levels + Occasionally squat, kneel, and communicate via radio, + Frequently bend, reach, twist, sit, and stand + Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity Work Environment Potential Conditions + Indoor + Smoky and noisy Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation. Return to Search (AppJobSearch1.jsp)
City Las Vegas State NV Shift Graveyard Type of Shift Full Time Department Cage & Credit Boulder Cage Club Supervisor Arizona Charlie's Boulder (Las Vegas, NV) Description: Summary: Responsible for assisting with the day to day operation and direct supervision of assigned activities within the Cage department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges. Perform the duties of a Cage Club Rep as needed. Essential Functions and Responsibilities: + Assist with interviewing, training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned + Implement and ensure compliance with policies, procedures, and internal controls + Handle and resolve any escalated situations that may arise with guests + Monitor and review the accuracy of transactions involving casino gaming chips, coin, currency, patron's checks, casino credit, forms, keys and records relating to the casino cage and pit + Remain knowledgeable of and ensure compliance with local jurisdiction gaming laws (federal and state, including Title 31 regulations as well as company internal controls, policies and procedures + Report any monetary or procedural discrepancy to the Cage Club Manager in a timely manner + Issue and receive funds for chips, tokens, checks, coins and promotional items purchased or won in the casino + Issues necessary operating funds to other departments + Balance assigned funds and maintain an organized workstation + Operate computer, coin sorter, money sorter, office equipment, telephone, and key control system + Maintain and complete various gaming and company forms and reports + Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures + Enroll and create new players club accounts + Maintain a working knowledge of the Players Club Program in order to explain in great detail player club benefits and programs to guests + Review event calendar and be familiar with current activities/offerings and promotions + Print system vouchers and player cards from casino operating system for guests + Issue and reset pin numbers for guests + Assist guests with any complaints, comments, and players card discrepancies + Held accountable, to a high degree, for the accuracy, thoroughness, and confidentiality of guest information, and departmental records and reports. + Provide outstanding guest service in a timely manner to both guests and fellow team member + Perform other duties as assigned Requirements: Qualifications + 2 years of previous experience working in high volume, fast-paced cashiering environment + Prior experience working in a team or group environment in a supervisory role + Able to effectively communicate in small groups, as well as on an individual-basis + Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form + Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals + Able to efficiently write routine reports and correspondence + Ability to accurately add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals + Advanced computer skills + Ability to accurately process data using a computer and 10-key + At least 21 years of age + High school diploma or equivalent + Bachelor's degree from a four-year college or university preferred + Able to effectively communication in English, both written and verbal + Obtain and maintain all work cards as required by the company + Verify right to work in the United States Work Cards + Gaming + Alcohol Awareness Physical Requirements + Occasionally push/pull up to 15 lbs. + Occasionally lift and/or carry up to 50 lbs. at floor, knee, waist, and chest levels + Occasionally squat, kneel, and communicate via radio, + Frequently bend, reach, twist, sit, and stand + Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity Work Environment Potential Conditions + Indoor + Smoky and noisy Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation. Return to Search (AppJobSearch1.jsp)
Rosewood Hotels & Resorts
New York, New York
Job Description Press space or enter keys to toggle section visibility We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. The Carlyle, A Rosewood Hotel is looking for a highly motivated Night Audit Supervisor. The ideal candidate will be responsible for greeting and checking-in/checking-out hotel guests courteously and efficiently, process all payments according to established hotel requirements, make recommendations, advise, and sell rooms and related services, provide information to any guest or visitor inquiry and bid farewell to guests. This role will act as support Night Manager and the Associates, and act as the Night Manager during their absence. Essential Duties and Responsibilities Supervises Front Services and Night Audit day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily In the absence of the Overnight Manager, act as the Manager on Duty for the shift , overseeing all aspects of the hotel, including but not limited to Front Services, Housekeeping and Stewarding. Develops specific goals for the betterment of the department and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts with guests and patrons. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Maintain complete knowledge at all times of: All hotel features/services, hours of operation. All room types, numbers, layout, decor, appointments, and location All room rates, special packages, and promotions Daily house counts and expected arrivals/departures/ VIPs. Room availability status for any given day. Scheduled in-house group activities, locations, and times. All hotel and departmental policies and procedures. Ensure that current information on rates, packages and promotions are available at the Front Desk and that all staff is knowledgeable on such Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Act at all times in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Respond in courteous, professional, and rapid manner to resolve all guest and associate concerns Models the company's culture, vision, mission, and core values at all times Comply with quality assurance expectations and standards as directed by management (Forbes and LQA). Maintain confidentiality of guest information and pertinent hotel data. All other duties as required. Required Skills Detail oriented and hands on, being able to maintain an organization in a multi-tasking environment. Team player with strong interpersonal skills, capable of engaging emotionally with guests and colleagues. Comply with quality assurance expectations and standards as directed by management (Forbes, LQA and Rosewood Brand Standards). Must be able to perform job functions with attention to detail, speed and accuracy Be a clear thinker, remaining calm and resolving problems using good judgement Follow directions thoroughly Understand a guest's service needs Work cohesively with co-workers as part of a team Work with minimal supervision Maintain confidentiality of guest information and pertinent hotel data Prior heavy exposure to Front Desk position Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up;be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly;understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data Ability to be resourceful, creative and maintain flexibility Ability to perform mathematical operations with units of measure including, but not limited to dollars, cents, feet,inches, cups, pounds and ounces Required to speak, read and write English, with fluency in other languages preferred Must be able to exert physical eff ort in transporting 15 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding Qualifications Bachelor's degree or equivalent work experience. Strong command of both spoken and written English with fluency in other languages preferred. Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team. Detail oriented and hands on, being able to maintain an organization in a multi-tasking environment. Minimum 1 year experience in a similar capacity for a luxury or ultra-luxury property. Compensation: $32-$36 per hour About Us Press space or enter keys to toggle section visibility Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the "home away from home" for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world's leading publications, travel magazines and consumer organizations.
Job Description Press space or enter keys to toggle section visibility We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. The Carlyle, A Rosewood Hotel is looking for a highly motivated Night Audit Supervisor. The ideal candidate will be responsible for greeting and checking-in/checking-out hotel guests courteously and efficiently, process all payments according to established hotel requirements, make recommendations, advise, and sell rooms and related services, provide information to any guest or visitor inquiry and bid farewell to guests. This role will act as support Night Manager and the Associates, and act as the Night Manager during their absence. Essential Duties and Responsibilities Supervises Front Services and Night Audit day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily In the absence of the Overnight Manager, act as the Manager on Duty for the shift , overseeing all aspects of the hotel, including but not limited to Front Services, Housekeeping and Stewarding. Develops specific goals for the betterment of the department and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts with guests and patrons. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Maintain complete knowledge at all times of: All hotel features/services, hours of operation. All room types, numbers, layout, decor, appointments, and location All room rates, special packages, and promotions Daily house counts and expected arrivals/departures/ VIPs. Room availability status for any given day. Scheduled in-house group activities, locations, and times. All hotel and departmental policies and procedures. Ensure that current information on rates, packages and promotions are available at the Front Desk and that all staff is knowledgeable on such Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Act at all times in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Respond in courteous, professional, and rapid manner to resolve all guest and associate concerns Models the company's culture, vision, mission, and core values at all times Comply with quality assurance expectations and standards as directed by management (Forbes and LQA). Maintain confidentiality of guest information and pertinent hotel data. All other duties as required. Required Skills Detail oriented and hands on, being able to maintain an organization in a multi-tasking environment. Team player with strong interpersonal skills, capable of engaging emotionally with guests and colleagues. Comply with quality assurance expectations and standards as directed by management (Forbes, LQA and Rosewood Brand Standards). Must be able to perform job functions with attention to detail, speed and accuracy Be a clear thinker, remaining calm and resolving problems using good judgement Follow directions thoroughly Understand a guest's service needs Work cohesively with co-workers as part of a team Work with minimal supervision Maintain confidentiality of guest information and pertinent hotel data Prior heavy exposure to Front Desk position Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up;be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly;understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data Ability to be resourceful, creative and maintain flexibility Ability to perform mathematical operations with units of measure including, but not limited to dollars, cents, feet,inches, cups, pounds and ounces Required to speak, read and write English, with fluency in other languages preferred Must be able to exert physical eff ort in transporting 15 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding Qualifications Bachelor's degree or equivalent work experience. Strong command of both spoken and written English with fluency in other languages preferred. Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team. Detail oriented and hands on, being able to maintain an organization in a multi-tasking environment. Minimum 1 year experience in a similar capacity for a luxury or ultra-luxury property. Compensation: $32-$36 per hour About Us Press space or enter keys to toggle section visibility Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the "home away from home" for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world's leading publications, travel magazines and consumer organizations.
Loews Hotels
Kansas City, Missouri
Loews Hotels & Co has ventured into Kansas City, MO with the new Loews Kansas City Hotel. The 800-room hotel features 60,000 square feet of meeting & function space, with a sky bridge connecting to the 800,000 square foot Kansas City Convention Center. The hotel marks the first hotel catering to groups & meetings to open in more than 20 years in Kansas City. Two signature restaurants, a Grab & Go bakery and a rooftop lounge will round out this all glass, 24 story hotel, which stands out on the city's skyline. Loews Kansas City is located at the cornerstone of an already vibrant and continuously growing downtown Kansas City. Assure that all bars are kept in proper working conditions. To provide all supplies needed for bar prior and during all functions and events as per Beverage Supervisor and Captain request. Assure to restock any and all beverages after all function. Knowledge of consumption reports and assists with monthly beverage inventory and organization of beverage storeroom. Essential Functions and Responsibilities Provides support to the Bartender and Beverage Server in all aspects of service by stocking all service areas and maintaining adequate supplies through out the shift, cleaning and stocking all glassware: assisting with service of beverages; transportation of food trays to/from dining room, assist with cleaning all public areas. Participates in monthly inventory Stocks and maintains supplies in all service areas Inspects and prepares all service ware prior to use May assist Server by removing soiled glasses and plates for large parties and during periods of heavy volume Cleans and stocks glassware Maintains cleanliness and sanitary condition of lounge and service areas Assist in completion of post shift clean up and side work duties Maintain clean and organized storage space Regular attendance in conformance with standards May be required to work varying schedules to reflect business needs of the hotel Required to attend all training sessions and meetings Ability to perform "Physical Requirements" and "Mental Effort Requirements" as explained below. Supportive Functions and Responsibilities Promotes and applies teamwork skill at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to all guests, management and fellow employees Attends appropriate hotel meetings and training sessions Interacts daily with all captains to review events of the day Maintains current knowledge of all popular alcoholic beverages and cocktail recipes Stocks portable bar with required mixers, alcoholic beverages and related supplies Prepares all necessary mixers and garnishes prior to start of service and during shift as needed Sets up bar service area with all necessary glassware and supplies prior to start of service "Mis en Place" Greets guests in a polite professional manner according to Loews standards Determines guests needs and suggestively up-sells beverages so as to enhance the guest experience To assist in the quality service of alcoholic & non-alcoholic beverages to guests, ensuring that the standards of service as set out by Loews Hotels Breaking down of equipment and returning stock to the storage areas Perform other related duties as assigned or requested by supervisors/managers Records all aspects of guest order accurately Monitors guest consumption to prevent over indulgence and ensure safety Inventories all beverages and operating supplies, orders replacement items as needed Performs all closing duties, secures all inventory and supplies Performs monthly inventories Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance Remains current with hotel information and changes Complies with hotel uniform and grooming standards Qualifications Basic knowledge of Wine & Spirits, and food Polite, friendly and helpful to guests, management and fellow employees Exceptional guest service skills Ability to stand, stoop, bend and lift items weighting up to 50 pounds repetitively during and entire shift Certifications: "Certified Food Service Manager", "TIPS" or equivalent Effective leadership, management, organizational and communication skills Exceptional guest service skills Ability to speak, read and write the English language Ability to stand, stoop, bend repetitively during entire shift Ability to work flexible schedule to include weekends and holidays Education: High School Diploma or equivalent Experience: One + years of experience as a Barback in a high volume, upscale Hotel or Free standing lounge environments
Loews Hotels & Co has ventured into Kansas City, MO with the new Loews Kansas City Hotel. The 800-room hotel features 60,000 square feet of meeting & function space, with a sky bridge connecting to the 800,000 square foot Kansas City Convention Center. The hotel marks the first hotel catering to groups & meetings to open in more than 20 years in Kansas City. Two signature restaurants, a Grab & Go bakery and a rooftop lounge will round out this all glass, 24 story hotel, which stands out on the city's skyline. Loews Kansas City is located at the cornerstone of an already vibrant and continuously growing downtown Kansas City. Assure that all bars are kept in proper working conditions. To provide all supplies needed for bar prior and during all functions and events as per Beverage Supervisor and Captain request. Assure to restock any and all beverages after all function. Knowledge of consumption reports and assists with monthly beverage inventory and organization of beverage storeroom. Essential Functions and Responsibilities Provides support to the Bartender and Beverage Server in all aspects of service by stocking all service areas and maintaining adequate supplies through out the shift, cleaning and stocking all glassware: assisting with service of beverages; transportation of food trays to/from dining room, assist with cleaning all public areas. Participates in monthly inventory Stocks and maintains supplies in all service areas Inspects and prepares all service ware prior to use May assist Server by removing soiled glasses and plates for large parties and during periods of heavy volume Cleans and stocks glassware Maintains cleanliness and sanitary condition of lounge and service areas Assist in completion of post shift clean up and side work duties Maintain clean and organized storage space Regular attendance in conformance with standards May be required to work varying schedules to reflect business needs of the hotel Required to attend all training sessions and meetings Ability to perform "Physical Requirements" and "Mental Effort Requirements" as explained below. Supportive Functions and Responsibilities Promotes and applies teamwork skill at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to all guests, management and fellow employees Attends appropriate hotel meetings and training sessions Interacts daily with all captains to review events of the day Maintains current knowledge of all popular alcoholic beverages and cocktail recipes Stocks portable bar with required mixers, alcoholic beverages and related supplies Prepares all necessary mixers and garnishes prior to start of service and during shift as needed Sets up bar service area with all necessary glassware and supplies prior to start of service "Mis en Place" Greets guests in a polite professional manner according to Loews standards Determines guests needs and suggestively up-sells beverages so as to enhance the guest experience To assist in the quality service of alcoholic & non-alcoholic beverages to guests, ensuring that the standards of service as set out by Loews Hotels Breaking down of equipment and returning stock to the storage areas Perform other related duties as assigned or requested by supervisors/managers Records all aspects of guest order accurately Monitors guest consumption to prevent over indulgence and ensure safety Inventories all beverages and operating supplies, orders replacement items as needed Performs all closing duties, secures all inventory and supplies Performs monthly inventories Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance Remains current with hotel information and changes Complies with hotel uniform and grooming standards Qualifications Basic knowledge of Wine & Spirits, and food Polite, friendly and helpful to guests, management and fellow employees Exceptional guest service skills Ability to stand, stoop, bend and lift items weighting up to 50 pounds repetitively during and entire shift Certifications: "Certified Food Service Manager", "TIPS" or equivalent Effective leadership, management, organizational and communication skills Exceptional guest service skills Ability to speak, read and write the English language Ability to stand, stoop, bend repetitively during entire shift Ability to work flexible schedule to include weekends and holidays Education: High School Diploma or equivalent Experience: One + years of experience as a Barback in a high volume, upscale Hotel or Free standing lounge environments