Service Manager

  • Perkins Restaurant and Bakery
  • Saint Paul, Minnesota
  • Jan 13, 2021
Full time General Managers and Management Executives

Job Description

SUMMARY OF POSITION Assists the General Manager in restaurant operations and in achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards. Provides direction for restaurant staff to ensure maximum guest satisfaction, execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment.POSITION ACTIVITIES AND TASKS Assists the General Manager in planning and analyzing administration and operations manpower. Ensures that all menu items are prepared, portioned, and presented properly in a clean, safe, and sanitary manner, according to all established procedures, performance standards, and local health department regulations. Monitors and oversees food temperatures during hot and cold handling to reduce the Incidence of risk factors known to cause food borne illness. Must be able to perform/assist all functions for all positions in the restaurant if needed. Ensures the unit's compliance to productivity and service standards with a sufficient number of well-trained and productive employees. Ensures proper management of the facility and equipment through preventive maintenance, energy conservation, repairs, security measures, and adherence to safety and sanitation requirements. Ensures that inventory levels for both food and non-food items are properly maintained in accordance with company guidelines through correct ordering procedures and efficient usage and yield application. Conducts employment activities to include interviewing, training, and conducting performance reviews with all dining room personnel, as well as, recommending salary increases and preparing employee documentation. Attendance of University of Perkins is required; as well as; achieving and maintaining ServSafe certification. Ensures accurate financial data to include: payroll, cash and receipts, productivity, food costs, and operating expenses. Responsible for all communications with regard to system breakdowns and deficiencies. Attends unit management meetings, makes presentations as requested. Responsible for meeting established objectives during periods of his/her or Service Leader's supervision. Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction. Ensures the thorough training and development of non-exempt personnel directly supervised. PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS Extensive standing, without breaks Exposure to heat, steam, smoke, cold Reaching heights of approximately 6 feet and depths of 2 1/2 - 3 ft. Must have high level of mobility/flexibility in space provided Must be able to fit through openings 30" wide Must be able to work irregular hours under heavy pressure/stress during busy times Bending, reaching, walking Communicating clearly with guests and employees Operating cash register Carrying trays of food products weighing about 20 pounds for distances up to 30 feet Lifting up to 50 pounds for a distance up to 30 feet EDUCATION LEVEL REQUIRED High school diploma; some college or degree preferred.EXPERIENCE REQUIRED One to two years previous managerial experience; preferably in the food services industry.Disclaimer This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the employee may perform other duties and responsibilities as required.