Associate Manager FSQR

  • Dairy Queen
  • Minneapolis, Minnesota
  • Jan 13, 2021
Full time General Managers and Management Executives

Job Description

Since 1940, Dairy Queen® has been one of the world's best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and 21 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.IDQ is in search of a Associate Manager, Food Safety, Quality & Regulatory (FSQR) located at our corporate office in Bloomington, MN. This individual contributor role will work with leadership to lead Food, Safety, Quality and Regulatory program to ensure overall product consistency and vendor conformance to American Dairy Queen (ADQ) Standards. This role will evaluate systems and products, analyzes data, and establishes quality control procedures to ensure ADQ products are made according to specifications and maintain their ongoing quality, consistency, value and safety for both franchisees and consumers. Leads various FSQR programs as assigned.Key Accountabilities Include:Product Category Lead - Food Safety and Quality Oversees the food safety, quality and regulatory aspects of DQ products ranging from, but not limited to, vendor and product qualification, onboarding, compliance, plant inspections, food safety and risk mitigation and relationship management. Works with product development and vendor to establish appropriate quality and food safety specifications, reviews specification documents, creates and performs product evaluations and monitors QC data from supplier. Completes shelf-life extensions. Creates and maintains HACCP flow charts and develops, alongside Operations the appropriate restaurant food safety procedures. Provides critical input for HACCP process and plan continuous improvement. Issue resolution: Proactively and reactively monitor, manage and communicate quality and food safety issues with FSQR Director (complaint response, holds, withdrawals, recalls, guest incidents). Identifies areas of improvement and continuous improvement action plans and sees them through to closure. Identifies trends and applies technical knowledge and skills to solve problems and verify corrective actions for on-going supplier quality issues related to product manufacturing and quality control. Seeks to become a subject matter expert on assigned categories and understands how the product and its manufacture interact with other business functions including supply chain and operations. Uses knowledge to educate others and improve programs outside of FSQR. Partners with and provides relevant input to Product Development during development and test phase. Takes a vested interest in the success of new and core products. Seeks new and innovative ways to manage categories and defines/implements new metrics for continuous improvement goals. Relationship Building and Communication Owns positive cross functional (within IDQ) and external relationships (suppliers, government, industry associations, industry leaders) that generate strategic direction, business solutions, create trust, and help develop future department strategies that align with the evolving business. Works effectively with franchisees by building relationships. Identifies situations that warrant communication and promptly and effectively communicates to FSQR Director. Programs (as assigned) Identifies, recommends and implements improvements to processes, including cross-functionally. With FSQR Director, develops new processes and programs to align with evolving business needs. Required Skills Ability to lead teams, to manage progress effectively in ambiguous and sometimes unstructured situations. Capable of delivering challenging/constructive feedback to suppliers or internal personnel in a coaching manner and maintaining steady direction yielding right results quickly. Project management - demonstrated ability to develop efficient planning methodologies and effective utilization of resources to achieve high value results. Can lead a small team from objective to solution, using milestones and timelines. Ability to manage and prioritize multiple, complex projects and responsibilities in a fast-changing and deadline-driven environment. Ability to influence individuals across diverse functions to gain support and meet established objectives; able to articulate technical information to a variety of audiences. Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients. Creative thinker that can create and execute business-relevant strategies Deep and applied knowledge of food manufacturing, processes and packaging as well as food purchasing, distribution and logistics. Demonstrates "breakthrough" mentality and resolve for improvement. Able to make timely and sound decisions and recommendations under conditions of risk and uncertainty. Knowledge of current industry and technical issues associated with food safety, nutrition, public health, environment and animal rights. Thorough knowledge of safety, microbiology, HACCP/HARPC, FDA, USDA, GMP and regulatory requirements. Ability to apply sound technical principles to root cause analyses, problem solving and project management. Strong analytical skills. Ability to organize collection of data, analyze information and capture conclusions. Strong knowledge of quality and associated statistics. Excellent written and verbal communication skills. Proficient in Microsoft Office software. Well organized with a high attention to detail and accuracy. Provide excellent customer service to both internal and external clients. Ability to work quickly in a fast-paced environment with frequent interruptions. Working on a personal computer or test kitchen for extended periods of time. Ability to work occasionally on evenings and weekends, as necessary to meet project deadlines. Ability to travel up to 20% Required Experience B.S. Degree in food science or closely related field. Must have 3-5 year of prior experience in quality management and food safety. Regulatory experience preferred. Benefit package includes medical, dental and vision insurance coverage, employer paid basic life insurance, short and long-term disability, paid sick and vacation, 401(k) match, tuition reimbursement, wellness challenges and more! IDQ is an Equal Opportunity Employer that values the strength diversity brings to the workplace. 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