Assistant Manager

  • Zankou Chicken
  • Los Angeles, California
  • Jan 13, 2021
Full time General Managers and Management Executives

Job Description

Zankou Chicken is an award-winning, family-owned, fast-casual Mediterranean restaurant chain with eight locations in Southern California. At Zankou, we provide a unique and wholesome Mediterranean experience through the continuous improvement of our people, our food, and our systems. We live this philosophy with two key goals in mind: team member development and customer elation.RESPONSIBILITIES: Greets all customers in a friendly, helpful and timely manner. Take customer orders Offers information and suggestions about our menu to the customerAfter the customer is done ordering repeat the order to the customerWhen giving customer their order please repeat the order and show them their mealWhen in the dining area greet and assist customersFollows up with customers to make sure needs are being metAcknowledges waiting customers frustrations during periods of high volume or an unexpected rush, taking care of the situationEnsures team members are following all food safety and work safety guidelinesEnsures product is being prepared, served, and stored to company standard; following all food safety regulations (FIFO)Understands and follows all food safety requirements and work safety requirementsDirects team members on shift to follow all cash management and cash register policies Directs team members to complete tasks when appropriate and according to GM instructionsPerforms Travel Paths.Executes store operations during scheduled shifts; organizes opening and closing duties as assigned.Provides ongoing coaching to store team. Identifies when processes and actions are consistent/inconsistent with restaurant expectations and standards and coach/praise in the moment.Orders and receives deliveries. Ensures that the processing requirements of each meat product and the processing requirements for produce are being adhered toGives breaks as necessary, when appropriate, and according to labor law guidelines.Floor Control ("aces in their places")Planning weekly schedule & scheduling trainingPrepares daily administrative paperwork which may include all aspects of cash reconciliations, daily/monthly inventories, store schedules, and weekly payrolls.Completes workers compensation documents, Invoice processing and processes mail in a timely mannerSKILLS & EXPECTATIONS INCLUDE BUT NOT LIMITED TO:Food Safety/Sanitation requirements. Food handler certificate.Friendly and positive attitude. Willingness to adapt to a changing and growing environment. Strong communication skills.Ability to coach, train, develop, delegate and follow upStrong interpersonal skillsOrganizational skills, time management skills, and attention to detail. Ability to be organized in a changing environment.Complies with basic labor law requirements related to rest period/meal period applicationAbility to deal with both liability issues and Workers Comp issues correctlyStrong understanding of labor law guidelinesUnderstands the interviewing, hiring, and termination processesReaches, bends, squats and frequently lifts and/or moves up to 50lbs Mobility required during the entire shift Benefits:Fun and challenging work environment with opportunities for growth!Medical, dental and vision insurance plans (applicable to full-time Team Members)Paid vacation Discounted mealsFlexible schedules