Group Services Supervisor

  • Entertainment Services LLC
  • Austin, Texas
  • Jan 13, 2021
Full time Front Desk and Night Auditors Office and Administrative Support

Job Description

Primary Job Duties:• Supports the Group Services department as the #2 to the Group Services Manager• Responsible for coordinating the setup and breakdown of all group services events through utilization of the Group Services Hosts and Leads• Responsible for helping ensure all events operate flawlessly in accordance to operational standards and BEO contract• Ensures Group Services team is delivering food and drinks in a timely manner, per contract specifications• Maintains the overall cleanliness and organization of event space• Maintains appropriate levels of food for duration of group event• Communicates with kitchen regarding food cook and pickup times• Ensures event host/hostess is greeted in a timely manner upon arrival, per contract specification• Resolves all guest issues in a timely manner, involving the appropriate level of management where necessary• Design and distribute schedules for all group services staff, controlling labor to meet standards• Oversees the training of all Group Services team members• Maintain uniform standards and a professional appearanceRequirementsPhysical Requirements:• Standing for long periods of time with frequent bending and turning• Must be able to lift 40 lbs• Must be able to communicate with guests appropriatelySpecial Requirements:• Must be at least 18 years old• Must be able to read, write, and speak English• Must possess a valid Food Handler's Certificate or other similar license per local code• Must possess a valid TABC or other legal license to sell/serve alcohol per local code• Obtain training certification per company policyStandard Company Expectations:• Goes beyond the normal expectations without compromising the company mission, vision and values.• Demonstrates the ability to be courteous and accountable in all situations.• Responding to guests' special requests in a courteous and accountable fashion.• Monitors the consistency of the product provided to all guests.• Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers.• Cooperates with all team members when assigned additional tasks and listens to others with compassion.• Seeks knowledge from multiple sources and learns from past experiences for future development and growth.• Maintains appearance and/or uniform standards.Please note that the company validates every applicant's right to work in the United States through the E-verify system. Also, in order to maintain the safety of our guests and team members, the company will process a background check upon hire. The results of E-verify and the background check could dictate your employment with the company. We appreciate your compliance and understanding regarding these matters.