Job Description SummaryThe Night Auditor is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. Acts as a Guest Service Agent for the overnight front desk shift at the hotel. This candidate will be responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The Night Auditor will act as the hotel system liaison during night hours and will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.Balance and audit room revenue, food and beverage revenue, and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.Prepare General Manager daily, weekly and month-end reporting packs.Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.Assist in the washing, drying, and folding of hotel laundryAct as the security point of contact during various times in the shiftCommunicate with the Operations Manager to resolve accounting discrepancies and to request or provide informationRegister guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous mannerAccurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bankMay routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenueFollow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricingPromote teamwork and quality service through daily communication and coordination with other shifts and departmental managementService the shoppe and by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage salesEnsure guest special requests are fulfilled and the proper delivery of guest services is deliveredIssue control and release guest safe-deposit boxesComply with federal, state, and local laws regarding health, safety, and alcohol servicesPerform other duties as assignedQUALIFICATIONS AND REQUIREMENTS:High School diploma or equivalent requiredOne year of previous hotel experience preferredPrevious background from the extended stay industry preferredReading and writing skills are utilized when compiling department records, guest registration, and reservation informationAbility to speak, read, and write fluent English; other languages beneficialProfessional verbal and written communication skillsMathematical skills, including basic math, percentages, and variances preferredProblem-solving, reasoning, motivating, organizational and training abilities preferredExperience with Microsoft Office and Opera systems preferredValid driver's license requiredFrequently standing up, bending, climbing, kneeling, and moving about the facilityCarrying, lifting, or pulling items weighing up to 50 poundsFrequently handling objects and equipmentStanding for extended periods of timeMay be required to obtain a TIPS certificationWill be required to work mornings, evenings, weekends, and holidaysAdditional Job DescriptionBenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsUpon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.