Guesthouse Leader

  • Restoration Hardware
  • New York, New York
  • Jan 13, 2021
Full time Other

Job Description

JOB DESCRIPTIONThe Guesthouse Leader is a visionary, responsible for the day-to-day operations of the RH Guesthouse Rooms. This role will oversee all guest room related teams and ensure our guests have a luxury experience.ABOUT US RH is a curator of design, taste and style in the luxury lifestyle market. The Company offers collections through its retail galleries, source books and online at,,,, and RH we believe deeply that the \"right\" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take \"no\" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.YOUR RESPONSIBILITIESLive and breathe Our Vision, Values and Beliefs every day Consistently deliver first class service and a luxury experience Lead the performance all of the Guesthouse Rooms Teams, including Facilities, Housekeeping, and Front Desk and Operations at Guesthouse Ensure the highest level of privacy, security and safety for all associates and guests Demonstrate exceptional communication and complex problem solving skills Proactively oversee the development and standards of all client service related activity Attract, retain, coach and develop a team of associates who don't know what can't be done OUR REQUIREMENTS7 - 10 years of experience in the hospitality industry preferably in the following areas: room sales, facilities, front desk and housekeeping 3 years of experience as a Hotel Rooms Director, leading cross functional teams, ideally in a Luxury Hotel Degree in hotel management is a plus Experience using with Hotel Property Management systems, specifically Opera experience is preferred Available to work when needed, including weekends, holidays, and nights and travel occasionally OUR PHYSICAL REQUIREMENTS Must be able to work standing and walking for extended periods of time Must be able to lift 50 lbs ABOUT US RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.