• Restoration Hardware
  • Charlotte, North Carolina
  • Jan 13, 2021
Full time Host/Hostess

Job Description

JOB DESCRIPTIONAt RH we believe deeply that the \"right\" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take \"no\" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.RH is seeking a Host with a demonstrated ability to support company leadership in the execution of new and existing business strategies for our successful Food & Beverage concept. This includes providing world class customer service to internal and external guests while taking great care of the equipment and facilities. The responsibilities listed below are indicative of the nature of the position and can be modified due to organizational changes, new business developments, or expansion of the position. RESPONSIBILITIESLive Our Values: People, Quality, Service and Innovation Deliver first-class service to both internal and external guests Engage every guest who approaches the host stand, with a friendly smile and offer to assist Make each and every guest feel welcomed and \"at home\" Provide friendly yet discreet and unobtrusive service in greeting, processing waitlist requests, and seating all Cafe guests Be knowledgeable of all food and beverage offerings including ingredients, methods of preparation and proper service; be able to explain all food and beverage items listed on the menu Assist with daily setup and breakdown of the dining area, and midday re-sets as needed Anticipate guest needs, both internal & external Answer guest questions with regards to F Answer guest questions with regards to the Gallery and connect them with an associate to help with Gallery needs Ensure the pantry, common areas, dining area and overall gallery environment is presentable throughout the course of the day Assist management to ensure the consistent integrity of the physical facility where food & beverages are served and stored Monitor hospitality areas to ensure they are kept clean, safe and code compliant. Communicate with Manager any issues and assist as needed. Assist with onsite and offsite events if/as needed Complete any additional tasks as assigned by F Management or Gallery Leaders Attend and participate at all scheduled meetings and trainings Participate in teamwork and foster harmonious working climate Provide feedback on guest comments or complaints to the management Report employee and guest accidents REQUIREMENTSEnergetic, accountable and team oriented Reliable, dependable and responsible Ability to proactively find ways to maintain gallery cleanliness and efficiency Ability to multi-task in a fast paced environment with a positive attitude Basic computer skills is a plus Experience with Aloha or a similar POS system Knowledgeable of food, wine and beer Minimum of 2 years related experience Willing to learn new and exciting things 21 years or older This position is full or part time. Candidates must be willing to have flexible schedules and must be willing to work weekends and holidays. PHYSICAL REQUIREMENTSMust be able to lift up to 50 pounds Must be able to work standing and walking for extended periods of time ABOUT US RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.