Front of House Manager

  • Kings Dining & Entertainment
  • Orlando, Florida
  • Jan 13, 2021
Full time General Managers and Management Executives

Job Description

Kings Dining & Entertainment is a unique eatertainment concept with venues ranging from 19,,000 Sq. Ft. Each location features a chef driven scratch kitchen with award winning food and specialty cocktails. Our venues are high energy, catering to all ages during the day and is 21+ in the evenings. Our primary purpose is to connect people. Our goal is to build a sustainable brand that is built by our teams. Our greatest accomplishments come from those who value intrinsic rewards and are motivated by their ability to contribute to the team and brand. Kings has developed programs that help support our family members who are committed to supporting our unique Core Values and Mission Statement. The first line of our mission statement sums up our number one job: Recruit, develop and empower a talented and motivated team. This is the key to growth. This is why famous athletes, celebrities, Fortune 500 companies and over a million people a year choose Kings Dining & Entertainment as their #1 Entertainment destination!We are growing quickly and opening new locations, we are looking for the industries finest to join our unique team. Front of House Managers are a critical part of this growth.For this position you must have the ability to provide the finest guest experience while working with a motivated and guest-service focused management, events and culinary team of 15 and about 50+ hourly employees. Candidates should possess exceptional leadership skills with a large focus on staff development.Job OverviewA Kings managers main focus is to cultivate a team environment that provides exceptional guest service while motivating team members and instilling accountability. A Kings manager oversees service standards and their main areas of responsibility are the restaurant, lanes and the front desk while assisting the DOO in all aspects of the day-to-day floor management; including food, beverage, and equipment in order to facilitate the fulfillment of financial goals and Kings initiatives.Some duties include:Daily pre-meals, weekly manager meetings, one on one communication, recognition, coaching, corrective action, and development plans are in place Ensure team members paperwork, onboarding, orientation, certifications and training materials are completed and understood Develop hourly team members to new roles as well as managerial level position Accurate forecasting and analyzing of previous sales, upcoming booked events, promotions, special events, local impact events and holidays to ensure proper coverage and preparation within the venueGo above and beyond to consistently WOW guests by providing more than expected service through a culture of empowerment7 day a week plus holiday availability, 50+ hours * Strong hospitality and guest service skills * Demonstrated time management & organizational skills * Previous experience in restaurant/bar positions * Maintains a professional appearance according to Kings standards