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Job Description Summary:
The Resort Director reports directly to the VP Managing Director of Hawks Cay Resort. The Resort Director is directly responsible for the daily operation of the Resort and oversees the Rooms Department, Engineering, Marina, Recreation, Retail, Calm Waters Spa, Security, and Manager on Duty programs. The Resort Director will live up demonstrate the Resort Values: Teamwork, Reliability, Integrity, Creativity, Excellence and Passion.
The Resort Director is responsible for the successful operation of Hawks Cay Resort through planning, organizing, directing, reviewing and decision making.
The Resort Director will make strategic decisions that put Safety first for crew and Resort guests.
He/she must maintain an awareness of overall responsibility to achieve the operational goals of the Resort. This individual oversees the development of processes that align to the established mission and strategies of the Resort.
Acting as a role model, the Resort Director must set goals and supports the Hawks Cay Service
Culture and builds an expert team that will get every crew member in every department to share the same goals and values.
It is essential that the Resort Director have a working knowledge of every Resort department and outlet in order to be able to delegate authority without losing authority.
The Resort Director must be constantly aware of conscious of promotional programs, rates and general information. He/she must be aware of industry trends, travel patterns, and economic factors that will affect the hospitality business.
He/she should know and maintain good relationships with local agencies, businesses, Resort Homeowners Association and government that can support efforts to promote the Resort, maintain its high standing in the community and bring business to it.
The Resort Director must have a keen knowledge of the Resort's Profit and Loss statement and maintain control over all Resort assets and ensure the highest quality of work performed.
As a role model, the Resort Director must display the highest quality of moral and ethical conduct at work and in the community.
The Resort Director should be a graduate of an accredited college or university and have majored in the hospitality industry or have the equivalent of a degree in appropriate education and experience.
Prior experience should include a minimum of five years as manager of a comparable or larger hotel or resort, or at least ten years of employment in the hospitality industry with three to five years of experience as an assistant manager in a comparable operation.
While this position does not require great physical strength, the Resort Director will have to tour the Resort property daily and be able to perform under great economic and social pressure. Consequently, he/she should be in excellent physical and mental health. The stress of striving constantly to improve quality, consistency and productivity in order to deliver the total guest experience while dealing with rapidly rising labor and benefit costs, shrinking labor markets, more restrictive government legislation and constant change is enormous and must be recognized.