Benefits Specialist

  • TRC Staffing Services
  • Atlanta, Georgia
  • Jan 13, 2021
Full time Other

Job Description

TRC Staffing Services has partnered with the leading employer benefits communication companies & we are actively seeking customer service professionals to work in their Employee Benefit Resource Center. Working in a call center, the Benefit Specialist assists employees with their new hire benefit enrollment, benefits Q, and technical support. The primary function of this role is to provide white glove customer support via phone and email to the employees of our client's clients. Our client is looking to add people to their team who pride themselves in providing A+ customer service.If you have prior experience working with open enrollment, benefits enrollment, or in an environment where you were responding to questions about benefits apply now. This is a great opportunity working with a company that has a fantastic, fun culture!Job Type: Full Time/ ContractSchedule: Monday - Friday | Hours vary from 8:00 AM - 8:00 PM EasternKey Job Duties & Responsibilities:Enroll employees directly into their benefits via the phone for self-service assistanceWorks with employees to schedule appointments for new hire services (with a licensed benefits counselor)Deliver technical support to employees including but not limited to system password resetsDocument client interaction & activities in system; follow up on issues to ensure appropriate resolutionsNavigate multiple computer applications while serving the client/customerPrior Experience Desired:1+ years of inbound/outbound contact center experience preferred2+ years of benefits related experience preferred, 6+ months requiredAbility to handle high volume inbound calls under pressure with constant focus on exceptional customer service & attention to detailStrong oral & written communication skills About TRC Professional SolutionsFor over 10 years, professionals and employers have trusted TRC Professional Solutions with their business and careers. Year after year, Inavero s Best of Talent and Staffing awards have been presented to TRC Professional Solutions for providing superior service and results to both our clients and job seekers. We create a different experience for our candidates and clients by remaining solely focused on bringing the right talent to the right opportunity, throughout every stage of our unique recruitment process. For more information, visit: Although the emergence and progression of COVID-19 has changed our personal and professional routines, TRC is actively recruiting, interviewing, and placing candidates for all manner of positions. For information on applying, or your current application status, please contact your branch location via email, phone, or the TRC candidate portal. TRC Staffing Services, Inc. is an Equal Opportunity Employer and considers all qualified candidates for employment without regard to race, color, religion, gender, gender identification, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.