Benefits Specialist

  • Zach Hart Agency
  • Mishawaka, Indiana
  • Jan 13, 2021
Full time Other

Job Description


Who We Are:

The Hart Agency is currently in the process of a major expansion for 2021. For over 50 years, we have been handling supplemental benefits for manufacturing, organized labor groups, and unions. Our Indiana and Michigan offices represent the top agency worldwide. Due to the economy in Indiana and Michigan, major corporations and labor unions are faced with the task of preserving jobs as well as maintaining current wages. These changes have resulted in reduced employee benefits. We have been one of the primary providers of supplemental benefits for over 25 years. The reduction of employee benefits in these niche markets has created several positions in Indiana.


Who We Are Looking For:

We are looking to hire 2-3 Benefit Specialists immediately. Applicants must have experience working with people, strong work ethic, results driven, and must possess leadership qualities. You will be responsible for providing product and service information to all the union members in Indiana, assisting in exploring policy options and resolving all policy-related issues. A four year degree is preferred, not required.



Job Requirements:

Responsibilities:

  • Handle customer inquiries and complaints
  • Schedule appointment with union members
  • Make inbound and outbound calls
  • Provide information about existing union members' policies.
  • Assist union members explore policies options.
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Provide customer service to new, current, and retired union members
  • Assist policy owners in navigating insurance options and premiums

In the interest of community wellness, our company has adjusted our business operations. As such, all interviews will be conducted via Video Conferencing.