Essential Duties and Responsibilities: Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and SPOTLIGHT ON SERVICE skills. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and Total Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Harrah's and always projects Harrah's in a positive light to guests. Prepares ordered drinks with proper portions and ingredients. Operates a cash register or POS system, ringing the proper amount into the register and giving guest or waiter/waitress the correct change. Maintains a respectful control over guests at all times. Resourceful with all beverages, fruit, and supplies in order to maintain low beverage costs. Monitors guest consumption of alcohol and intervenes as needed according to guidelines and as outlined in PRIDE certification. Position is located in a cigarette"â smoke environment. Requirements: Requires knowledge of operating cash register, MICROS or other POS systems and bar equipment. Is fluent on Microsoft Office software products, and is viewed as an outstanding team player. Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time. Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board.
Apr 14, 2024
Full time
Essential Duties and Responsibilities: Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and SPOTLIGHT ON SERVICE skills. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and Total Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Harrah's and always projects Harrah's in a positive light to guests. Prepares ordered drinks with proper portions and ingredients. Operates a cash register or POS system, ringing the proper amount into the register and giving guest or waiter/waitress the correct change. Maintains a respectful control over guests at all times. Resourceful with all beverages, fruit, and supplies in order to maintain low beverage costs. Monitors guest consumption of alcohol and intervenes as needed according to guidelines and as outlined in PRIDE certification. Position is located in a cigarette"â smoke environment. Requirements: Requires knowledge of operating cash register, MICROS or other POS systems and bar equipment. Is fluent on Microsoft Office software products, and is viewed as an outstanding team player. Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time. Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board.
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Prepares ordered drinks with proper portions and ingredients. Operates a cash register, ringing the proper amount into the register and giving guest or waiter/waitress the correct change. Maintains a respectful control over guests at all times. Resourceful with all beverages, fruit, and supplies in order to maintain low beverage costs. Monitors guest consumption of alcohol and intervenes as needed according to guidelines and as outlined in PRIDE certification. EDUCATION/SKILLS/EXPERIENCE: Open. Requires knowledge of operating cash register and bar equipment. Certified bartender, as required by Bartenders Union. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).'
Apr 14, 2024
Full time
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Prepares ordered drinks with proper portions and ingredients. Operates a cash register, ringing the proper amount into the register and giving guest or waiter/waitress the correct change. Maintains a respectful control over guests at all times. Resourceful with all beverages, fruit, and supplies in order to maintain low beverage costs. Monitors guest consumption of alcohol and intervenes as needed according to guidelines and as outlined in PRIDE certification. EDUCATION/SKILLS/EXPERIENCE: Open. Requires knowledge of operating cash register and bar equipment. Certified bartender, as required by Bartenders Union. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).'
JOB SUMMARY: The Brew Brothers Bartender is responsible for providing superior service to both internal and external guests. The Bartender is also responsible for delivering excellent customer service to ensure our guests are afforded a remarkable experience. To ensure the excellent serving of patrons in a timely manner and to assure quality guest service and a favorable gaming experience. KEY JOB FUNCTIONS: Adhere to department service standards of being accommodating, accurate, and attentive. Interact effectively and courteously with all guests and employees and demonstrate resiliency to deal with difficult situations in all types of business conditions. Responsible to take beverage orders from guests, prepare drinks correctly and return these orders in a timely manner. Responsible to enforce guest intoxication limitations and company policy and procedure regarding limitations Responsible for taking food orders from guests and delivering these orders to the guest when applicable. Responsible for developing and maintaining positive guest relations, including resolving minor guest disputes and ensuring the safety and security of all guests and employees. Responsible for the following: stock bar items, fill ice bins, replenish juice used at bars, empty garbage, mop floors, keep all areas including bar mats and coolers clean and orderly. Keep area in a clean and orderly manner Performs other duties as assigned. QUALIFICATIONS: High School Diploma or GED Required. Must be at least 19 years of age to work in the Casino. Must be able to stand, lift, bend, and twist as required PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours including evenings, weekends, and holidays as needed. Must be able to speak, read, write, and understand English. Ability to maintain regular, predictable attendance according to schedule. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to work with the public in a professional manner. Must respect the confidentiality of both guests and company as sensitive information will be given and received. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time. Essential duties must be performed with or without reasonable accommodation.
Apr 14, 2024
Full time
JOB SUMMARY: The Brew Brothers Bartender is responsible for providing superior service to both internal and external guests. The Bartender is also responsible for delivering excellent customer service to ensure our guests are afforded a remarkable experience. To ensure the excellent serving of patrons in a timely manner and to assure quality guest service and a favorable gaming experience. KEY JOB FUNCTIONS: Adhere to department service standards of being accommodating, accurate, and attentive. Interact effectively and courteously with all guests and employees and demonstrate resiliency to deal with difficult situations in all types of business conditions. Responsible to take beverage orders from guests, prepare drinks correctly and return these orders in a timely manner. Responsible to enforce guest intoxication limitations and company policy and procedure regarding limitations Responsible for taking food orders from guests and delivering these orders to the guest when applicable. Responsible for developing and maintaining positive guest relations, including resolving minor guest disputes and ensuring the safety and security of all guests and employees. Responsible for the following: stock bar items, fill ice bins, replenish juice used at bars, empty garbage, mop floors, keep all areas including bar mats and coolers clean and orderly. Keep area in a clean and orderly manner Performs other duties as assigned. QUALIFICATIONS: High School Diploma or GED Required. Must be at least 19 years of age to work in the Casino. Must be able to stand, lift, bend, and twist as required PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to work flexible hours including evenings, weekends, and holidays as needed. Must be able to speak, read, write, and understand English. Ability to maintain regular, predictable attendance according to schedule. Fast paced environment, multiple tasks to be handled under time constraint. Must be able to work with the public in a professional manner. Must respect the confidentiality of both guests and company as sensitive information will be given and received. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time. Essential duties must be performed with or without reasonable accommodation.
Description: Cowboy Jack's Saloon in Altoona, Wisconsin, is seeking top notch experienced bartenders who fit our reputation as the BEST of the Chippewa Valley! You'll love our lively atmosphere, our large indoor bar, our outdoor patio bar, and strong crowds each day including our popular happy hour and late night happy hour seven days a week (voted BEST in the Chippewa Valley in the VolumeOne Reader Poll for 4+ years). If you like to have fun at work and be rewarded for your skills and friendly personality, this is the place for you. Must be available to work weekends. Cowboy Jack's Saloon is located on the banks of the Eau Claire River in the fast growing River Prairie development in Altoona. Requirements: ACCOUNTABILITIES Ability to work as part of a team in high stress situations and a fast-paced environment with accuracy and a positive attitude. Thinking on your feet, adaptation, and flexibility is key. Provide superior customer service to create amazing experiences which often exceed guest expectations. Salesmanship of Drink and Menu items. Knowledge of standard menu and updating items according to customer requests. Ensuring recipe standards are met and fulfilling order requirements correctly. Utilizing tools and equipment available. Proven ability to communicate effectively with customers, team members and management. Assist in stocking, organizing product, condiments, and ice machine. Notifying manager of potential inventory needs. Maintain health and food safety standards. Ensure that the bar is properly cleaned and sanitized. QUALIFICATIONS Availability Available for a flexible schedule and weekends. Education/Knowledge Hospitality experience and 1+ years as a Bartender Proficiency in computer programs. Programs used at Cowboy Jacks include Focus, Margin Edge, Chow Now, Eat Street, and 7 Shifts Experience/Skills 1+ years' experience as a Bartender Wisconsin Responsible Beverage Server Course and Bartender License Excellent customer service skills and verbal communication PIc051dabca1-
Apr 12, 2024
Full time
Description: Cowboy Jack's Saloon in Altoona, Wisconsin, is seeking top notch experienced bartenders who fit our reputation as the BEST of the Chippewa Valley! You'll love our lively atmosphere, our large indoor bar, our outdoor patio bar, and strong crowds each day including our popular happy hour and late night happy hour seven days a week (voted BEST in the Chippewa Valley in the VolumeOne Reader Poll for 4+ years). If you like to have fun at work and be rewarded for your skills and friendly personality, this is the place for you. Must be available to work weekends. Cowboy Jack's Saloon is located on the banks of the Eau Claire River in the fast growing River Prairie development in Altoona. Requirements: ACCOUNTABILITIES Ability to work as part of a team in high stress situations and a fast-paced environment with accuracy and a positive attitude. Thinking on your feet, adaptation, and flexibility is key. Provide superior customer service to create amazing experiences which often exceed guest expectations. Salesmanship of Drink and Menu items. Knowledge of standard menu and updating items according to customer requests. Ensuring recipe standards are met and fulfilling order requirements correctly. Utilizing tools and equipment available. Proven ability to communicate effectively with customers, team members and management. Assist in stocking, organizing product, condiments, and ice machine. Notifying manager of potential inventory needs. Maintain health and food safety standards. Ensure that the bar is properly cleaned and sanitized. QUALIFICATIONS Availability Available for a flexible schedule and weekends. Education/Knowledge Hospitality experience and 1+ years as a Bartender Proficiency in computer programs. Programs used at Cowboy Jacks include Focus, Margin Edge, Chow Now, Eat Street, and 7 Shifts Experience/Skills 1+ years' experience as a Bartender Wisconsin Responsible Beverage Server Course and Bartender License Excellent customer service skills and verbal communication PIc051dabca1-
ESSENTIAL DUTIES & RESPONSIBILITIES General: Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Prepare drinks correctly and promptly for guests at bar and F&B Servers. Sell amenities to guests, accurately ringing orders, taking payments, and making change as necessary. Understand and adhere to established cash handling procedures and policies. Assist with cleaning the bar area and with inventory. Appropriately use all bar equipment and cash handling systems. Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Computer station, MICROS cash register system; Serving trays and cash caddy; beverage dispensers; blender; ice cart/tub; hand dolly; cleaning materials; wet mops and brooms. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot License. Must be at least 21 years of age. No tax returns are required for this position. QUALIFICATIONS Experience: A high school diploma or GED equivalent is preferred. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of gaming laws and regulations. Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions. Actively looking for ways to help people. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.
Apr 07, 2024
Full time
ESSENTIAL DUTIES & RESPONSIBILITIES General: Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. Prepare drinks correctly and promptly for guests at bar and F&B Servers. Sell amenities to guests, accurately ringing orders, taking payments, and making change as necessary. Understand and adhere to established cash handling procedures and policies. Assist with cleaning the bar area and with inventory. Appropriately use all bar equipment and cash handling systems. Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations. Have complete knowledge of all casino events and promotional activities, and assist as needed. Keep work area in a clean and orderly manner. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Perform other duties as assigned or reasonably requested by any member of management. Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards. Tools and Technology: Computer station, MICROS cash register system; Serving trays and cash caddy; beverage dispensers; blender; ice cart/tub; hand dolly; cleaning materials; wet mops and brooms. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo Slot License. Must be at least 21 years of age. No tax returns are required for this position. QUALIFICATIONS Experience: A high school diploma or GED equivalent is preferred. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of gaming laws and regulations. Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions. Actively looking for ways to help people. PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Works in an assigned area such as a dining room or lounge and pleasantly takes drink orders from guests. Presents the drink order to the bartender and writes check properly while waiting for drinks to be made. Presents the drinks to the guest. Presents checks to the guest, accepts payment and gives change when necessary. Monitors guest consumption of alcohol and intervenes as needed according to guidelines and as outlined in PRIDE certification. Maintains clean station at all times. EDUCATION/SKILLS/EXPERIENCE: Open. Ability to present change correctly and has a knowledge of guest charge procedures. Must be familiar with tray service and knowledge of cocktail ingredients. Ability to carry tray and stand for long periods. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).'
Apr 18, 2024
Full time
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Works in an assigned area such as a dining room or lounge and pleasantly takes drink orders from guests. Presents the drink order to the bartender and writes check properly while waiting for drinks to be made. Presents the drinks to the guest. Presents checks to the guest, accepts payment and gives change when necessary. Monitors guest consumption of alcohol and intervenes as needed according to guidelines and as outlined in PRIDE certification. Maintains clean station at all times. EDUCATION/SKILLS/EXPERIENCE: Open. Ability to present change correctly and has a knowledge of guest charge procedures. Must be familiar with tray service and knowledge of cocktail ingredients. Ability to carry tray and stand for long periods. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).'
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Works in assigned lounge area and provides fast, friendly, professional beverage and food services to all guests in accordance with departmental standards. Presents the drink order to the bartender and writes check properly while waiting for drinks to be made. Presents the drinks to the guest. Obtains food orders and presents to kitchen personnel for preparation. Obtains food when prepared and presents to guest. Removes dirty dishes, glasses and silverware from table as needed. Presents checks to the guest, accepts payment and gives change when necessary. Provides personal service and uses guest name. Serves as ambassador of goodwill while working and during customer/public relations' functions. Also appears in publicity photos. Works closely with Caesars Rewards Center to promote new card sign up programs. Promotes casino events and programs and has knowledge of tier level. Monitors guest consumption of alcohol and intervenes as needed according to guidelines and as outlined in PRIDE certification. Maintains clean station at all times. EDUCATION/SKILLS/EXPERIENCE: Open. Ability to present change correctly and has knowledge of guest charge procedures. Must be familiar with tray service, food menu and cocktail ingredients. Must have completed the PRIDE certification prior to first shift. Excellent customer service/communication skills. Ability to carry tray and stand for long periods. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).'
Apr 14, 2024
Full time
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Works in assigned lounge area and provides fast, friendly, professional beverage and food services to all guests in accordance with departmental standards. Presents the drink order to the bartender and writes check properly while waiting for drinks to be made. Presents the drinks to the guest. Obtains food orders and presents to kitchen personnel for preparation. Obtains food when prepared and presents to guest. Removes dirty dishes, glasses and silverware from table as needed. Presents checks to the guest, accepts payment and gives change when necessary. Provides personal service and uses guest name. Serves as ambassador of goodwill while working and during customer/public relations' functions. Also appears in publicity photos. Works closely with Caesars Rewards Center to promote new card sign up programs. Promotes casino events and programs and has knowledge of tier level. Monitors guest consumption of alcohol and intervenes as needed according to guidelines and as outlined in PRIDE certification. Maintains clean station at all times. EDUCATION/SKILLS/EXPERIENCE: Open. Ability to present change correctly and has knowledge of guest charge procedures. Must be familiar with tray service, food menu and cocktail ingredients. Must have completed the PRIDE certification prior to first shift. Excellent customer service/communication skills. Ability to carry tray and stand for long periods. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).'
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Works in an assigned area such as a dining room or lounge and pleasantly takes drink orders from guests. Presents the drink order to the bartender and writes check properly while waiting for drinks to be made. Presents the drinks to the guest. Presents checks to the guest, accepts payment and gives change when necessary. Monitors guest consumption of alcohol and intervenes as needed according to guidelines and as outlined in PRIDE certification. Maintains clean station at all times. EDUCATION/SKILLS/EXPERIENCE: Open. Ability to present change correctly and has a knowledge of guest charge procedures. Must be familiar with tray service and knowledge of cocktail ingredients. Ability to carry tray and stand for long periods. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).'
Apr 14, 2024
Full time
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Works in an assigned area such as a dining room or lounge and pleasantly takes drink orders from guests. Presents the drink order to the bartender and writes check properly while waiting for drinks to be made. Presents the drinks to the guest. Presents checks to the guest, accepts payment and gives change when necessary. Monitors guest consumption of alcohol and intervenes as needed according to guidelines and as outlined in PRIDE certification. Maintains clean station at all times. EDUCATION/SKILLS/EXPERIENCE: Open. Ability to present change correctly and has a knowledge of guest charge procedures. Must be familiar with tray service and knowledge of cocktail ingredients. Ability to carry tray and stand for long periods. DISCLAIMER: 'This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).'