Kimpton Hotel Arras & Arras Residences
7 Patton Ave
Asheville, NC 28801
$13.15/hour AM and PM shifts
$14.15/hour overnight shift
What Makes a McKibbon Security Guard?
In this role you will perform a variety of hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the property's assets.
A Day in the Life:
You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.
You will maintain positive guest relations at all times.
You will resolve guest complaints and ensure guest satisfaction.
You will maintain a complete knowledge of: hotel features/services, hours of operations.
You will respond to all emergency situations and provide direction as needed.
You will work to resolve disruptive guests in a professional and customer focused manner
You will walk the property regularly to ensure all doors are secure and stair wells maintained.
You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
You will play role as key contact for emergency personnel who come to the hotel
Previous experience working in a security role
A high school diploma or equivalent vocational training certificate
Experience working at a hotel or restaurant establishment (highly desired)
Proficiency with computers
Basic math skills
The ability to provide excellent customer service and maintain a professional demeanor at all times
Great verbal and written communication skills
Certified in Safety and Training, or Licensed as a Security Officer preferred
CPR and First Aide Certified preferred
Ability to work nights and weekends