Guest Service Support - Bartender

What Makes a McKibbon Hotel Guest Service Support - Bartender?

A great Hotel Guest Service Support - Bartender not only serves as a host upon arrival but they also mix and mingle with customers while being savvy about drink preparation. The bartender provides customized beverage service to each customer in a friendly, energetic, and timely manner. Responsible for assuring the guest is having a great time and/or relaxing while at the hotel. These valuable associates are passionate about guest service and have the ability to communicate effectively and multitask.

A Day in the Life:

• You will approach each guest interaction with the mindset of exceeding guest expectations
• As a hospitality essential worker, you will be expected to learn our booking system and cross-train in other departments.
• You will embark in all venues of guest satisfaction to ensure an optimum experience for all of our guests.
• You will embrace the culture personifying it in daily interactions with guests and associates alike
• Mix all drinks based on the serving sizes as outlined in the company manual to keep drink costs at a minimum
• You will help create an energized bar experience through friendly and personalized service
• Maintain an accurate cash drawer throughout the night and be able to account for any and all discrepancies in the final drawer tally
• You will take pride in the overall look and feel of the hotel assuring cleanliness and conditions of the bar and surroundings are at their peak at all times
• You will drive product quality and guest satisfaction consistently operating as if they 'own it'
• You will anticipate customer needs with the ability to change goals and direction quickly
• You will have knowledge of drink preparation and presentation
• You must be able to lift trays of beverages or food items weighing up to 30-lbs. on a regular and continuing basis

• One to two years' experience as a bartender
• Former experience as a guest service agent or hospitality-related positions.
• Former food & beverage background.
• The ability to work a flexible schedule, including shift work, weekends, and holidays
• The legal ability to serve alcohol in the State/Province
• Knowledge of state and local guidelines regarding service of alcohol
• Knowledge of drink preparation
• Computational skills to process guest payments
• Be tech-savvy as we are a technology-forward brand.
• Food safety certification and/or alcohol service training recommended
• The ability to lift trays of beverages or food items weighing up to 30 lbs. on a regular basis
• Being a motivated self-starter
• Being conscientious and driven to consistently serve the guests with the utmost professionalism and courtesy