Concierge Coordinator PT (at Mall of America)

  • Mystic Lake Casino Hotel
  • Minneapolis, Minnesota
  • Jan 13, 2021
Full time Concierge, Bell boy and Porters

Job Description

Job Summary:

Provides superior guest service to all guests, both in person and over the phone. Provides concierge services that coordinate all aspects of a guests visit to the Gaming Enterprise. This includes transportation (bus program and special transportation arrangements as necessary), ticket purchases, reservations, trip itineraries, etc. Responsible for sale of gift cards and event tickets via Ticketmaster. Promotes all promotional activities scheduled at the casino and answers any questions, as needed. Uses computer systems and telecommunications equipment to take/confirm hotel reservations. Applies high guest service standards.


Budget/Asset Responsibilities:

Conducts daily cash handling and reconciliation of sales. Secures hard copies of credit card numbers from order forms. Responsible for securing all assets and tracking of inventory.


Job Duties:

  1. Greet mall visitors. Provide concierge services that coordinate all aspects of a guests visit to the Gaming Enterprise. This includes transportation (bus program and special transportation arrangements as necessary), ticket purchases, reservations, trip itineraries, etc. Provide information regarding casino and non-gaming related facilities, events, entertainment, promotions and amenities.
  2. Organizes and prepares tickets, access passes, and coupons and arranges/distributes will-call tickets on concert days.
  3. Responsible for troubleshooting ticketing issues with guests and resolving minor guest concerns.
  4. Escorts guests to shuttle bus. Tracks guests by scanning Club Mystic card and/or identification card.