Benefits Specialist

  • Staffing Now
  • Oct 28, 2020
Full time Other

Job Description

SNI is looking for multiple Benefit Associates for a 3 month contract for one of our premier San Antonio clients. This is a work from home position with shifts between 8am and 11pm.


  • Professionally answer incoming calls and respond to client inquiries
  • Provides guidance to members on open enrollment issues and benefit options. This includes compare and contrast benefits during Open Enrollment and Special Enrollment Periods
  • Connect with customers by phone and quickly develop a rapport to help the individual to navigate their benefit choices and options

Answer customer questions related to Benefit Plans, including the following topics:

  • Health Care Reform
  • Marketplace navigation
  • Exchange plan review and comparison
  • Medicare A, B, MediGap, Medicare Part D plans
  • High deductible health plans
  • Flex Spending Accounts, Health Savings Accounts, and Health Reimbursement Accounts
  • Coordination of Benefits and which plan is primary
  • Summary Plan Documents
  • Government programs and resources
  • Legislation and mandates
  • Fully insured and self-insured
  • Pharmacy benefits including injectable medications
  • Facilitate obtaining member's medical records
  • Place outbound follow up calls for issues that cannot be resolved during the initial call
  • Respond to member cases in delegate box, answers and after hours calls


  • High School Degree or GED required
  • Minimum of two years customer service, healthcare, or benefits experience required. Time spent in pursuit of a Bachelor's degree (e.g. Junior and Senior year) may be substituted in lieu of experience requirements
  • Basic Knowledge of MS Word and Excel required
  • Previous benefits experience preferred
  • Strong communication skills and phone etiquette
  • Strong ability to explain complex issues to employees/retirees
  • Highly effective listening skills, customer service and customer resolution skills
  • Strong problem solving/issues resolution skills
  • Organizational and administrative skills

This position starts at $15/hr. Apply today for immediate consideration.
SNI Companies is a premier provider of recruitment and staffing services specializing in administrative, finance, accounting, banking, technology, human resources, marketing and legal professions.