Position Description Summary:
The Crew Member is responsible for daily execution of the Mission Statement and are responsible for delivering great and friendly guest experiences to ensure guests have a First Class Customer Service Experience. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests needs and give them a reason to come back.
Duties and Responsibilities:
Hold guests at highest priority and ensure each guest is highly satisfied with his/her experience.
Respond to specific guest needs and resolve problems with a sense of urgency.
Adhere to Brand standards and systems, delivering quality food and beverage to each guest.
Follow safety, food safety and sanitation guidelines; comply with all applicable laws.
Maintain a clean and neat work environment, including stocking, taking trash and cardboard out, and complete thorough cleaning of guest areas (sweeping, mopping and washing dishes)
Prepare/Assemble food and drinks
Operate cash register- cash handling
Ensure quality-adhere to recipe
Able to learn and execute multiple tasks.
Effectively execute quick service standards and marketing initiatives.
Prepare all products following appropriate recipes and procedures.
Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security.
Other duties as assigned
Required: High school diploma or equivalent is desirable; Training from a culinary school will be an asset
Good communication skills and the ability to work independently as well as with other team members
Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.
Basic computer skills
Capable of counting money and making change
Able to operate restaurant equipment