Restaurant Supervisor II - Corner

  • White Lodging
  • Austin, Texas
  • Sep 15, 2020
Full time Front Desk and Night Auditors Office and Administrative Support

Job Description

Position Information Location: JW Marriott Austin SummaryReporting the Restaurant General Manager the Restaurant Supervisor will be manager the daily operation and will be measured by the results of the service, associate engagement and guest experience for the day to day operation as well as timely completion of daily and specifically assigned tasks. Responsibilities Performs all duties in the restaurant as needed Takes part in White Lodging Way "WLW" procedures when necessary Implements all WLW training and certification materials Maintains WLW Look Books and shift side work checklists Prepares restaurant for each shift following WLW scenography guidelines Ensures each associate lives the WLW Pledge and follows all handbook policies Monitors service standards and dining times throughout the each shift Has a hands on approach to teamwork and is able to assist associates in their service functions Monitors seating rotation and capacity to ensure smooth running equitable shifts Understands department goals and action plans to achieve them Schedules associates using weekly forecast and staffing guides Maintains all associate documentation and turns them in timely Performs REX and RAPs for all assigned associates Ability to monitor restaurant operational procedures and adjust as needed to achieve the best possible experience for both guests and associates Other informationCOMPETENCIES Training and development Organization and Planning Team Building Customer Focus Accountability SKILLS Outlook Excel Word MicrosEDUCATION/EXPERIENCE College degree preferred Experience in a training or leadership role Experience in a high volume restaurant preferredWORKING CONDITIONS Lifting and carrying of objects, 30-40 pounds Ability to push or pull objects 50-100 pounds Sitting 10% | Walking 40% |Standing 30% | 20% bending, kneeling, lifting, climbing Ability to go between hot and cold temperatures