ABOUT THE TEAM Shaner Hotels has an amazing opportunity at our Art Ovation Hotel, located in beautiful Sarasota, Florida. This 162-room Art Ovation Hotel is a reinterpretation of an elevated hotel experience. We offer something unique to Sarasota, inspired and designed to engage the city's thriving arts scene. With on-site art installations, performances, and workshops, our guests are invited to interact and be part of the experience. Never static, always evolving, creativity is encouraged and everything conventional is reinvestigated and reinterpreted. ABOUT US Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, ! JOB DESCRIPTION Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Maintains and abides by standards and procedures for operations and safe working conditions in the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Other duties as assigned. Responsibilities Bar Backs assist our bartenders in providing quality food and beverage service to guests courteously and efficiently. They are tasked with maintaining the cleanliness of the bar, service areas, and equipment. Additionally, they are expected to stock all wares and equipment needed for service, as well as assist the bartenders in running food from the kitchen to our guests. Qualifications Minimum one year of experience in the Restaurant / Food and Beverage field preferred. Minimum state age requirement to serve alcoholic beverages. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training a plus. Alcohol awareness training (such as TIPS). Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele.
Mar 25, 2024
Full time
ABOUT THE TEAM Shaner Hotels has an amazing opportunity at our Art Ovation Hotel, located in beautiful Sarasota, Florida. This 162-room Art Ovation Hotel is a reinterpretation of an elevated hotel experience. We offer something unique to Sarasota, inspired and designed to engage the city's thriving arts scene. With on-site art installations, performances, and workshops, our guests are invited to interact and be part of the experience. Never static, always evolving, creativity is encouraged and everything conventional is reinvestigated and reinterpreted. ABOUT US Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, ! JOB DESCRIPTION Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department. Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. Maintains and abides by standards and procedures for operations and safe working conditions in the department. Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. Other duties as assigned. Responsibilities Bar Backs assist our bartenders in providing quality food and beverage service to guests courteously and efficiently. They are tasked with maintaining the cleanliness of the bar, service areas, and equipment. Additionally, they are expected to stock all wares and equipment needed for service, as well as assist the bartenders in running food from the kitchen to our guests. Qualifications Minimum one year of experience in the Restaurant / Food and Beverage field preferred. Minimum state age requirement to serve alcoholic beverages. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. High school graduate or equivalent, some college preferred. ServSafe and/or food safety training a plus. Alcohol awareness training (such as TIPS). Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele.
Description: Reports to: General Manager Job Summary: Responsible for providing a lasting first and last impression to every Duffy's guest while controlling the restaurant's flow. Major areas of responsibility: • Greet guests and seat them at tables or in waiting areas. • Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings. • Provide guests with menus. • Answer telephone calls and respond to inquiries or transfer calls. • Input takeout orders accurately into POS system. • Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation. • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and guests' concerns are addressed. • Receive and record guest dining reservations. • Inspect dining and serving areas to ensure cleanliness and proper setup. • Inform guests of establishment specialties and features. • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary. • Assist other restaurant workers by serving food and beverages, or by bussing tables. • Direct guests to bar area while waiting for a table. • Strong MVP Program knowledge. • Maintain a positive and professional approach to coworkers and customers. Requirements: Qualification Standards • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations. • Initiative - Job requires a willingness to take on responsibilities and challenges. • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace. • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations. • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. • Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. • Integrity - Job requires being honest and ethical. • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. • Social Orientation - Job requires preferring to work well with others rather than alone. Additional Info: Essential Functions • Stand for long periods of time. • Use both hands and all fingers to handle, control, grasp, move, assemble or feel objects, tools, or controls. • Repeat the same movements. • Walk or stand for long periods of time. • See details of objects that are less than a few feet away. • See details of objects that are more than a few feet away. • See differences between colors, shades, and brightness. • Understand the speech of another person. • Speak clearly so listeners can understand. • Use stomach and lower back muscles to support the body for long periods without getting tired. • Keep your hand and arm steady while moving. • Move two or more limbs together (for example, two arms, two legs, or one leg and one arm). • Bend, stretch, twist, or reach out their body. • Be physically active for long periods without getting tired or out of breath. • Focus on one source of sound and ignore others. • Hear sounds and recognize the difference between them. • Use muscles to lift, push, pull, or carry heavy objects. • Use muscles for extended periods without getting tired. • Determine the distance between objects. • Coordinate movement of several parts of the body, such as arms and legs, while the body is moving. • React quickly using hands, fingers, or feet. • Add, subtract, multiply, or divide quickly and correctly. • Multitasking different work activities and shifting attention from one task to another. • Heavy lifting up to 40 lbs.
Mar 19, 2024
Full time
Description: Reports to: General Manager Job Summary: Responsible for providing a lasting first and last impression to every Duffy's guest while controlling the restaurant's flow. Major areas of responsibility: • Greet guests and seat them at tables or in waiting areas. • Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings. • Provide guests with menus. • Answer telephone calls and respond to inquiries or transfer calls. • Input takeout orders accurately into POS system. • Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation. • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and guests' concerns are addressed. • Receive and record guest dining reservations. • Inspect dining and serving areas to ensure cleanliness and proper setup. • Inform guests of establishment specialties and features. • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary. • Assist other restaurant workers by serving food and beverages, or by bussing tables. • Direct guests to bar area while waiting for a table. • Strong MVP Program knowledge. • Maintain a positive and professional approach to coworkers and customers. Requirements: Qualification Standards • Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations. • Initiative - Job requires a willingness to take on responsibilities and challenges. • Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace. • Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high-stress situations. • Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. • Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. • Integrity - Job requires being honest and ethical. • Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. • Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. • Social Orientation - Job requires preferring to work well with others rather than alone. Additional Info: Essential Functions • Stand for long periods of time. • Use both hands and all fingers to handle, control, grasp, move, assemble or feel objects, tools, or controls. • Repeat the same movements. • Walk or stand for long periods of time. • See details of objects that are less than a few feet away. • See details of objects that are more than a few feet away. • See differences between colors, shades, and brightness. • Understand the speech of another person. • Speak clearly so listeners can understand. • Use stomach and lower back muscles to support the body for long periods without getting tired. • Keep your hand and arm steady while moving. • Move two or more limbs together (for example, two arms, two legs, or one leg and one arm). • Bend, stretch, twist, or reach out their body. • Be physically active for long periods without getting tired or out of breath. • Focus on one source of sound and ignore others. • Hear sounds and recognize the difference between them. • Use muscles to lift, push, pull, or carry heavy objects. • Use muscles for extended periods without getting tired. • Determine the distance between objects. • Coordinate movement of several parts of the body, such as arms and legs, while the body is moving. • React quickly using hands, fingers, or feet. • Add, subtract, multiply, or divide quickly and correctly. • Multitasking different work activities and shifting attention from one task to another. • Heavy lifting up to 40 lbs.
false false false EN-US X-NONE X-NONE POSITION PURPOSE: The Host is responsible for greeting customers as they enter a restaurant, takes their reservation, or puts them on a waiting list, gives them menus and shows them to their seat. They may also handle phone calls and customer queries about the restaurant and menu and assist various restaurant staff when necessary. DUTIES AND RESPONSIBILITIES: 1. Greeting guests as they enter, and putting them on a waiting list if necessary 2. Providing guests with menus and answering any initial questions 3. Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers 4. Answering phone calls, taking reservation, and answering questions 5. A knowledge of the menu 6. Helping with other positions in the restaurant as needed 7. Providing great customer service 8. Keeping the restaurant clean or all guests 9. Keeping with safety and health protocols 10. Any other duties requested by management OPERATING RESPONSIBILITIES: Work performed and composed of a variety of different tasks, calling for use of judgment, and compliance with policies and procedures. Must be both a team player and self-starter. EDUCATION AND EXPERIENCE: High school diploma or general education degree (GED) preferred Restaurant or customer service experience preferred Ability to obtain and maintain a food handler certification card Ability to work nights, weekends, and holidays Working knowledge of sanitation procedures WORKING CONDITIONS/PHYSICAL REQUIREMENTS: 1. Must be able to lift, carry, push & pull up to 50 lbs with assistance 2. Must be willing to work swing shifts, weekends and holidays as directed by General Manager 3. Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally 4. Must be able to stand, bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis
Mar 19, 2024
Full time
false false false EN-US X-NONE X-NONE POSITION PURPOSE: The Host is responsible for greeting customers as they enter a restaurant, takes their reservation, or puts them on a waiting list, gives them menus and shows them to their seat. They may also handle phone calls and customer queries about the restaurant and menu and assist various restaurant staff when necessary. DUTIES AND RESPONSIBILITIES: 1. Greeting guests as they enter, and putting them on a waiting list if necessary 2. Providing guests with menus and answering any initial questions 3. Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers 4. Answering phone calls, taking reservation, and answering questions 5. A knowledge of the menu 6. Helping with other positions in the restaurant as needed 7. Providing great customer service 8. Keeping the restaurant clean or all guests 9. Keeping with safety and health protocols 10. Any other duties requested by management OPERATING RESPONSIBILITIES: Work performed and composed of a variety of different tasks, calling for use of judgment, and compliance with policies and procedures. Must be both a team player and self-starter. EDUCATION AND EXPERIENCE: High school diploma or general education degree (GED) preferred Restaurant or customer service experience preferred Ability to obtain and maintain a food handler certification card Ability to work nights, weekends, and holidays Working knowledge of sanitation procedures WORKING CONDITIONS/PHYSICAL REQUIREMENTS: 1. Must be able to lift, carry, push & pull up to 50 lbs with assistance 2. Must be willing to work swing shifts, weekends and holidays as directed by General Manager 3. Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally 4. Must be able to stand, bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis
The Cooper's Hawk Host provides the initial greeting to our Guests by assisting with reservations, seating, and escorting Guests to their table. Excellent communication among the Host team is essential to ensure a positive experience for our Cooper's Hawk Guests. What You'll Get Incredible Discounts: 50% Dining and Carryout 40% Retail Wine 20% Retail and Private Events Monthly Complimentary Wine Tasting for Two Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program Company Matching 401(k) Retirement Savings Plan Flexible Savings Accounts- Health and Dependent Care Highly Competitive Pay plus Team Member Incentives & Rewards Pay Access before Pay Day Flexible Schedules Paid Time Off Complimentary Team Member Shift Meals and Uniform Wine and Culinary Education Career Growth Flight Plan Milestones Recognition Program What You'll Do Greet all Guests with hospitality and friendliness. Execute professional and informed phone skills when answering guest phone calls/inquiries Engage with Guests and answer questions about food, wine, and facilities in a friendly, helpful manner; educate Guest on Barrel Reserve wine while escorting to the table Supervise the operation of the dining room during meal service periods, adjusting guest seating flow to ensure great execution and maximize traffic Manage special seating requests of guests consistent with table availability Assists with the duties of Servers and Service Assistants as needed to maintain service effectiveness and efficiency Complete necessary side work during non-busy hours Maintain professional relationships and actively communicate with all Managers and Team Members to ensure an exceptional guest experience Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines Maintain a professional image at all times by adhering to all appearance and behavior guidelines in the employee handbook Perform other duties as assigned What You'll Need Must represent Cooper's Hawk Values Must be at least 18 years of age An individual that thrives in a team-based environment Has a passion for guest service and hospitality-focused Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment Ability to lift and carry up to 40 lbs. Ability to stand and walk up to 10 hours per shift Ability to exert fast-paced mobility for periods of up to 6 hours in length Ability to perform essential functions to Cooper's Hawk standards with reasonable accommodation Ability to work flexible shifts and schedules, inclusive of weekends and some holidays Must be able to read, write and understand English Cooper's Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper's Hawk. Cooper's Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper's Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk Winery & Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!
Mar 18, 2024
Full time
The Cooper's Hawk Host provides the initial greeting to our Guests by assisting with reservations, seating, and escorting Guests to their table. Excellent communication among the Host team is essential to ensure a positive experience for our Cooper's Hawk Guests. What You'll Get Incredible Discounts: 50% Dining and Carryout 40% Retail Wine 20% Retail and Private Events Monthly Complimentary Wine Tasting for Two Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program Company Matching 401(k) Retirement Savings Plan Flexible Savings Accounts- Health and Dependent Care Highly Competitive Pay plus Team Member Incentives & Rewards Pay Access before Pay Day Flexible Schedules Paid Time Off Complimentary Team Member Shift Meals and Uniform Wine and Culinary Education Career Growth Flight Plan Milestones Recognition Program What You'll Do Greet all Guests with hospitality and friendliness. Execute professional and informed phone skills when answering guest phone calls/inquiries Engage with Guests and answer questions about food, wine, and facilities in a friendly, helpful manner; educate Guest on Barrel Reserve wine while escorting to the table Supervise the operation of the dining room during meal service periods, adjusting guest seating flow to ensure great execution and maximize traffic Manage special seating requests of guests consistent with table availability Assists with the duties of Servers and Service Assistants as needed to maintain service effectiveness and efficiency Complete necessary side work during non-busy hours Maintain professional relationships and actively communicate with all Managers and Team Members to ensure an exceptional guest experience Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines Maintain a professional image at all times by adhering to all appearance and behavior guidelines in the employee handbook Perform other duties as assigned What You'll Need Must represent Cooper's Hawk Values Must be at least 18 years of age An individual that thrives in a team-based environment Has a passion for guest service and hospitality-focused Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment Ability to lift and carry up to 40 lbs. Ability to stand and walk up to 10 hours per shift Ability to exert fast-paced mobility for periods of up to 6 hours in length Ability to perform essential functions to Cooper's Hawk standards with reasonable accommodation Ability to work flexible shifts and schedules, inclusive of weekends and some holidays Must be able to read, write and understand English Cooper's Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper's Hawk. Cooper's Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper's Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk Winery & Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!