Bilingual Benefits Specialist/Contract

  • TRC Staffing Services
  • Atlanta, Georgia
  • Sep 15, 2020
Full time Other

Job Description

TRC Professional Solutions seeks contract bilingual benefits advisors as part of a dynamic team responsible for the successful completion of annual enrollment for our clients and their employees. In this role, you will answer inbound calls in Spanish and English from eligible employees who are seeking to schedule an appointment to meet with a licensed benefit counselor to learn about and enroll in their employers benefits. Attention to detail is a must as well as friendly and efficient customer service skills.THIS ROLE WILL START REMOTE - Key job responsibilities: Works with client employees to schedules appointments for enrolling in their employer benefits Navigates various systems for scheduling and employee information verification/documentation Provide exceptional customer service Performs other duties as assignedKnowledge and skills required: Bilingual in Spanish and English Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail Familiarity with and aptitude for team-oriented, collaborative environment Strong written and oral communication skills, with proven problem-solving skills Keen attention to detail with an eye for process improvement Familiar with Microsoft Office with ability to learn and operate multiple systemsEducation and experience: 1+ years of inbound contact center experience preferred 2+ years of benefits related experience preferred, 6+ months required Bachelor s degree preferred; High school diploma or equivalent required Submit resume to personal attributes: Pride in providing awesome customer service both internally and externally Shows attention to detail in all areas with focus on team and delivery Ability to maintain composure and apply critical thinking during escalationsAbout TRC Professional SolutionsFor over 10 years, professionals and employers have trusted TRC Professional Solutions with their business and careers. Year after year, Inavero s Best of Talent and Staffing awards have been presented to TRC Professional Solutions for providing superior service and results to both our clients and job seekers. We create a different experience for our candidates and clients by remaining solely focused on bringing the right talent to the right opportunity, throughout every stage of our unique recruitment process. For more information, visit: Although the emergence and progression of COVID-19 has changed our personal and professional routines, TRC is actively recruiting, interviewing, and placing candidates for all manner of positions. For information on applying, or your current application status, please contact your branch location via email, phone, or the TRC candidate portal. TRC Staffing Services, Inc. is an Equal Opportunity Employer and considers all qualified candidates for employment without regard to race, color, religion, gender, gender identification, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.