Provides support to clients and their employees and internal partners.
Responsible for setup and ongoing processing maintenance and support of client accounts.
Provide excellent customer service to clients employees and field partners via calls faxes and emails.
Contact current clients/ employees via outbound call/ email campaign as needed.
Processes benefit enrollments for PEO product offerings for clients to ensure timely processing.
Researches and resolves basic product and service issues from the field clients and their employees to maintain accurate and timely responses.
Documents information in CRM to track issues.
Researches and resolves monthly audits to correct billing inaccuracies.
Provides guidance to clients and their employees regarding product offerings including setup and use of Health & Benefits online to ensure optimal client retention.
Obtains and maintains benefit documentation to ensure compliance with all applicable state and federal regulations and laws.
Maintains knowledge of all changes pertaining to various product offerings regulatory changes policy changes and industry developments to ensure compliance with departmental processes and company guidelines are met as they relate to PEO.
Researches and corrects errors from audit reports and carrier discrepancy files.
Interact with Health & Benefit carriers to resolve customer needs.
Participates in special projects and training sessions as needed.
High School diploma
Minimum of 2 years of customer service experience
Basic understanding of HRIS Payroll and Windows preferred.
Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.