Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Hyatt House Addison 4900 Edwin Lewis Dr Addison , TX 75001 Overview: The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities: Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log and Trace File daily. Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Maintain a clean work area. Assist guests with safe deposit boxes. Qualifications: College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience preferred. Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. experienced in F&B but not required Food handlers and TABC preferred but not required
Apr 23, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Hyatt House Addison 4900 Edwin Lewis Dr Addison , TX 75001 Overview: The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities: Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log and Trace File daily. Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Maintain a clean work area. Assist guests with safe deposit boxes. Qualifications: College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience preferred. Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. experienced in F&B but not required Food handlers and TABC preferred but not required
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: The all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it's an oasis of tranquility in the heart of Waikiki. Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it's where Hawaii vacations turn moments into memories. Our resort is proudly named in honor of Queen Lili'uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke'alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. 'Alohilani Resort Waikiki Beach. Overview: The Aquarist 4 with Supervisor rating has the same standards as Aquarist 4: The Aquarist 4 rated associate is responsible for working closely with the department manager to insure that Curator department protocol and standards are maintained at all times, to ensure that all Aquarists maintain up-to-date CPR/First-Aid rating and refresher training as required, scheduling recurrent Rescue training techniques. This associate will be specifically in charge of insuring the maintenance of all SCUBA related equipment, scheduling annual overhauls of all SCUBA regulators used by department, and seeing that all SCUBA cylinders are scheduled for Visual Inspections and hydrostatic inspections on a schedule such that there is no shortage of necessary equipment at any time. Aquarist 4 will be in charge of seeing that all SCUBA cylinders are kept filled and currently inspected. Will be required to gain and maintain basic pumproom operation knowledge to Manager's approval and be capable of inspecting and performing backwashing in pumproom daily. Will overview standards and performance of divers during feed dives and maintenance/cleaning and suggest improvements to enhance safety or performance and equipment needed to promote those ends. Additionally, the Aquarist 4 with Supervisor rating is responsible for working closely with the department manager to insure that Curator department protocol and standards are maintained at all times, to ensure that all Aquarists maintain up-to-date CPR/First Aid rating and refresher training as required, to schedule recurrent Rescue training techniques, to work closely with manager to ensure that maintenance and ordering/ordering of equipment, feed, etc is maintained. Works closely with manager to ensure scheduling of associates is performed per business needs with an eye toward maintaining Union standards and rulings. Will be required to gain and maintain basic pumproom operation knowledge to Manager's approval. The Aquarist 4 w/supervisor rating will be required to become proficient in Timekeeping procedures, ordering procedure, and receiving procedures. The Aquarist 4 w/supervisor rating will act as manager surrogate in Curator department manager's absence in order to maintain continuity of departmental practices and procedures. The Aquarist 4 w/supervisor rating will be required to attend training and management meetings in manager's absence and as required for the performance of this job. Responsibilities: Fundamental Requirements: Follow and enforce all Highgate Hotel hotel credit policies. Have knowledge of and assist in all emergency procedures as required. Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Be involved in departmental meeting, planning and execution. Help maintain productivity levels at or above budgeted standards. Assist in training and cross training of new hires and current employees on a regular basis. Able to perform daily backwashing requirements in pumproom along with basic maintenance and checklist of that area Follow all departmental requirements, especially in terms of personal safety of associates. Able to safely minute feed dives and maintenance/cleaning dives of up to 60 minutes on each scheduled shift. Dive safely at all times. Report immediately any situation that could lead to or is seen as immediately hazardous. Prepare fish food for feed dives and subsequently store food properly. Maintain standards of cleanliness as described by departmental protocol. Perform up to three dives each scheduled shift while always maintaining as awareness of decompression status as defined by their SCUBA training agency. Perform out-of-water assigned tasks as required. Assist in feed/maintenance of any and all holding, quarantine or display aquariums within the hotel. Maintain up-to-date input of all data in all logs as required. Participate in new projects as needed by hotel operations or as assigned or requested by department manager. Attend meetings in accompaniment or in place of department manager as necessary or required. Insure time schedules, ordering, receiving, scheduling of tasks, inspection of daily check listed items and input of daily data is maintained. Qualifications: Education & Experience: High School diploma or equivalent required. Certified by a recognized SCUBA certification agency as Instructor level. (possible Dive Master rating may suffice with manager approval if other areas of expertise are deemed as compensating) College course work in related field helpful, i.e. Marine Biology, Zoology, Ocean Sciences, etc Previous supervisory/teaching responsibility preferred. Previous experience in large aquarium setting helpful. Previous animal training experience helpful Must have a valid driver's license for the applicable state. Physical Requirements: Flexible and long hours sometimes required. Must pass SCUBA physical and drug usage test prior to employment. Exerting up to 20 pounds of force occasionally or constantly to lift, carry, push, pull or otherwise move objects. Must be able to occasionally lift 50 lbs safely. Ability to stand, walk, climb stairs, kneel, SCUBA dive, swim, breathe-hold dive, during entire shift. General Requirements: Familiarity with current rulings of Union contract. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in all areas of Curator Department. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs and needs of department. Perform other duties as requested by management. Salary Range ($27.06/hr)
Apr 22, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: The all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it's an oasis of tranquility in the heart of Waikiki. Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it's where Hawaii vacations turn moments into memories. Our resort is proudly named in honor of Queen Lili'uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke'alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. 'Alohilani Resort Waikiki Beach. Overview: The Aquarist 4 with Supervisor rating has the same standards as Aquarist 4: The Aquarist 4 rated associate is responsible for working closely with the department manager to insure that Curator department protocol and standards are maintained at all times, to ensure that all Aquarists maintain up-to-date CPR/First-Aid rating and refresher training as required, scheduling recurrent Rescue training techniques. This associate will be specifically in charge of insuring the maintenance of all SCUBA related equipment, scheduling annual overhauls of all SCUBA regulators used by department, and seeing that all SCUBA cylinders are scheduled for Visual Inspections and hydrostatic inspections on a schedule such that there is no shortage of necessary equipment at any time. Aquarist 4 will be in charge of seeing that all SCUBA cylinders are kept filled and currently inspected. Will be required to gain and maintain basic pumproom operation knowledge to Manager's approval and be capable of inspecting and performing backwashing in pumproom daily. Will overview standards and performance of divers during feed dives and maintenance/cleaning and suggest improvements to enhance safety or performance and equipment needed to promote those ends. Additionally, the Aquarist 4 with Supervisor rating is responsible for working closely with the department manager to insure that Curator department protocol and standards are maintained at all times, to ensure that all Aquarists maintain up-to-date CPR/First Aid rating and refresher training as required, to schedule recurrent Rescue training techniques, to work closely with manager to ensure that maintenance and ordering/ordering of equipment, feed, etc is maintained. Works closely with manager to ensure scheduling of associates is performed per business needs with an eye toward maintaining Union standards and rulings. Will be required to gain and maintain basic pumproom operation knowledge to Manager's approval. The Aquarist 4 w/supervisor rating will be required to become proficient in Timekeeping procedures, ordering procedure, and receiving procedures. The Aquarist 4 w/supervisor rating will act as manager surrogate in Curator department manager's absence in order to maintain continuity of departmental practices and procedures. The Aquarist 4 w/supervisor rating will be required to attend training and management meetings in manager's absence and as required for the performance of this job. Responsibilities: Fundamental Requirements: Follow and enforce all Highgate Hotel hotel credit policies. Have knowledge of and assist in all emergency procedures as required. Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Be involved in departmental meeting, planning and execution. Help maintain productivity levels at or above budgeted standards. Assist in training and cross training of new hires and current employees on a regular basis. Able to perform daily backwashing requirements in pumproom along with basic maintenance and checklist of that area Follow all departmental requirements, especially in terms of personal safety of associates. Able to safely minute feed dives and maintenance/cleaning dives of up to 60 minutes on each scheduled shift. Dive safely at all times. Report immediately any situation that could lead to or is seen as immediately hazardous. Prepare fish food for feed dives and subsequently store food properly. Maintain standards of cleanliness as described by departmental protocol. Perform up to three dives each scheduled shift while always maintaining as awareness of decompression status as defined by their SCUBA training agency. Perform out-of-water assigned tasks as required. Assist in feed/maintenance of any and all holding, quarantine or display aquariums within the hotel. Maintain up-to-date input of all data in all logs as required. Participate in new projects as needed by hotel operations or as assigned or requested by department manager. Attend meetings in accompaniment or in place of department manager as necessary or required. Insure time schedules, ordering, receiving, scheduling of tasks, inspection of daily check listed items and input of daily data is maintained. Qualifications: Education & Experience: High School diploma or equivalent required. Certified by a recognized SCUBA certification agency as Instructor level. (possible Dive Master rating may suffice with manager approval if other areas of expertise are deemed as compensating) College course work in related field helpful, i.e. Marine Biology, Zoology, Ocean Sciences, etc Previous supervisory/teaching responsibility preferred. Previous experience in large aquarium setting helpful. Previous animal training experience helpful Must have a valid driver's license for the applicable state. Physical Requirements: Flexible and long hours sometimes required. Must pass SCUBA physical and drug usage test prior to employment. Exerting up to 20 pounds of force occasionally or constantly to lift, carry, push, pull or otherwise move objects. Must be able to occasionally lift 50 lbs safely. Ability to stand, walk, climb stairs, kneel, SCUBA dive, swim, breathe-hold dive, during entire shift. General Requirements: Familiarity with current rulings of Union contract. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in all areas of Curator Department. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs and needs of department. Perform other duties as requested by management. Salary Range ($27.06/hr)
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: The all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it's an oasis of tranquility in the heart of Waikiki. Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it's where Hawaii vacations turn moments into memories. Our resort is proudly named in honor of Queen Lili'uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke'alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. 'Alohilani Resort Waikiki Beach. Overview: The Aquarist 2 rated associate is responsible for developing/maintaining animal enrichment program(s) when necessary as determined by the Curator Manager. Suggested protocols and/or programs must meet the approval of the Curator manager for content, method and implementation. The Aquarist 2 rated associate is responsible for developing public presentation to hotel guests and public on an ongoing or as-needed basis according to Hotel or departmental manager discretion. Suggested protocols and/or programs must meet the approval of the Curator manager for content, method and implementation. The Aquarist 2 rated associate is responsible for maintaining food supplies and food inventory and food supplements for the animals cared for by the Curator department. The Aquarist 2 rated associate is responsible for anticipating both physical stores and nutritional needs of animals cared for by the Curator department. The Aquarist 2 rated associate is responsible for developing food preparation protocols when necessary. They will work closely with the department manager in developing SOP's for the preparation of daily feed, storage of feed, cleaning of food prep work area, etc . Aquarist 2 rated associate shall coordinate with manager and/or supervisor to insure a schedule that insures all Aquarists maintain uniform enrichment program protocols in their absence. Responsibilities: Follow and enforce all Highgate Hotel hotel credit policies. Have knowledge of and assist in all emergency procedures as required. Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Be involved in departmental meeting, planning and execution. Help maintain productivity levels at or above budgeted standards. Assist in training and cross training of new hires and current employees on a regular basis. Able to perform daily backwashing requirements in pumproom along with basic maintenance and checklist of that area Follow all departmental requirements, especially in terms of personal safety of associates. Able to safely minute feed dives and maintenance/cleaning dives of up to 60 minutes on each scheduled shift. Dive safely at all times. Report immediately any situation that could lead to or is seen as immediately hazardous. Prepare fish food for feed dives and subsequently store food properly. Maintain standards of cleanliness as described by departmental protocol. Perform up to three dives each scheduled shift while always maintaining as awareness of decompression status as defined by their SCUBA training agency. Perform out-of-water assigned tasks as required. Assist in feed/maintenance of any and all holding, quarantine or display aquariums within the hotel. Maintain up-to-date input of all data in all logs as required. Participate in new projects as needed by hotel operations or as assigned or requested by department manager. Attend meetings in accompaniment or in place of department manager as necessary or required. Insure time schedules, ordering, receiving, scheduling of tasks, inspection of daily check listed items and input of daily data is maintained. Qualifications: High School diploma or equivalent required. Certified by a recognized SCUBA certification agency as Open Water diver or equivalent. Higher dive ratings are a plus. College course work in related field helpful, i.e. Marine Biology, Zoology, Ocean Sciences, etc Previous experience in large aquarium setting helpful. Previous animal training experience helpful. Previous work in quarantine areas helpful. Must have a valid driver's license for the applicable state. Must pass SCUBA physical and drug usage test prior to employment. Exerting up to 20 pounds of force occasionally or constantly to lift, carry, push, pull or otherwise move objects. Must be able to occasionally lift 50 lbs safely. Ability to stand, walk, climb stairs, kneel, SCUBA dive, swim, breathe-hold dive, during entire shift. Familiarity with current rulings of Union contract. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in all areas of Curator Department. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs and needs of department. Perform other duties as requested by management. Salary Range ($22.45/hr)
Apr 23, 2024
Full time
Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: The all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it's an oasis of tranquility in the heart of Waikiki. Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it's where Hawaii vacations turn moments into memories. Our resort is proudly named in honor of Queen Lili'uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke'alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. 'Alohilani Resort Waikiki Beach. Overview: The Aquarist 2 rated associate is responsible for developing/maintaining animal enrichment program(s) when necessary as determined by the Curator Manager. Suggested protocols and/or programs must meet the approval of the Curator manager for content, method and implementation. The Aquarist 2 rated associate is responsible for developing public presentation to hotel guests and public on an ongoing or as-needed basis according to Hotel or departmental manager discretion. Suggested protocols and/or programs must meet the approval of the Curator manager for content, method and implementation. The Aquarist 2 rated associate is responsible for maintaining food supplies and food inventory and food supplements for the animals cared for by the Curator department. The Aquarist 2 rated associate is responsible for anticipating both physical stores and nutritional needs of animals cared for by the Curator department. The Aquarist 2 rated associate is responsible for developing food preparation protocols when necessary. They will work closely with the department manager in developing SOP's for the preparation of daily feed, storage of feed, cleaning of food prep work area, etc . Aquarist 2 rated associate shall coordinate with manager and/or supervisor to insure a schedule that insures all Aquarists maintain uniform enrichment program protocols in their absence. Responsibilities: Follow and enforce all Highgate Hotel hotel credit policies. Have knowledge of and assist in all emergency procedures as required. Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. Be involved in departmental meeting, planning and execution. Help maintain productivity levels at or above budgeted standards. Assist in training and cross training of new hires and current employees on a regular basis. Able to perform daily backwashing requirements in pumproom along with basic maintenance and checklist of that area Follow all departmental requirements, especially in terms of personal safety of associates. Able to safely minute feed dives and maintenance/cleaning dives of up to 60 minutes on each scheduled shift. Dive safely at all times. Report immediately any situation that could lead to or is seen as immediately hazardous. Prepare fish food for feed dives and subsequently store food properly. Maintain standards of cleanliness as described by departmental protocol. Perform up to three dives each scheduled shift while always maintaining as awareness of decompression status as defined by their SCUBA training agency. Perform out-of-water assigned tasks as required. Assist in feed/maintenance of any and all holding, quarantine or display aquariums within the hotel. Maintain up-to-date input of all data in all logs as required. Participate in new projects as needed by hotel operations or as assigned or requested by department manager. Attend meetings in accompaniment or in place of department manager as necessary or required. Insure time schedules, ordering, receiving, scheduling of tasks, inspection of daily check listed items and input of daily data is maintained. Qualifications: High School diploma or equivalent required. Certified by a recognized SCUBA certification agency as Open Water diver or equivalent. Higher dive ratings are a plus. College course work in related field helpful, i.e. Marine Biology, Zoology, Ocean Sciences, etc Previous experience in large aquarium setting helpful. Previous animal training experience helpful. Previous work in quarantine areas helpful. Must have a valid driver's license for the applicable state. Must pass SCUBA physical and drug usage test prior to employment. Exerting up to 20 pounds of force occasionally or constantly to lift, carry, push, pull or otherwise move objects. Must be able to occasionally lift 50 lbs safely. Ability to stand, walk, climb stairs, kneel, SCUBA dive, swim, breathe-hold dive, during entire shift. Familiarity with current rulings of Union contract. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in all areas of Curator Department. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs and needs of department. Perform other duties as requested by management. Salary Range ($22.45/hr)
Additional Information Pay: $16.28 per hour Job Number Job Category Food and Beverage & Culinary Location Seattle Marriott Redmond, th Ave NE, Redmond, Washington, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None The pay range for this position is $16.28 to $16.28 per hour. This position offers coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Employees will accrue 0.04616 PTO balance for every hour worked and are eligible to receive minimum of 7 holidays annually. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment . In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Apr 23, 2024
Full time
Additional Information Pay: $16.28 per hour Job Number Job Category Food and Beverage & Culinary Location Seattle Marriott Redmond, th Ave NE, Redmond, Washington, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None The pay range for this position is $16.28 to $16.28 per hour. This position offers coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Employees will accrue 0.04616 PTO balance for every hour worked and are eligible to receive minimum of 7 holidays annually. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment . In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.