A relaxed, easy feeling with a fun surf vibe awaits guests at Universal's Endless Summer Resort. Sunny, beach-themed rooms and two-bedroom suites make this a great spot for families of any size to base their Universal Orlando Resort vacation. Responsible for providing prompt, efficient and professional food and beverage service with a working knowledge of cash handling, inventory and food preparation procedures. Job Specific + Stocks and maintains supplies in all service areas + Inspects and prepares all service ware prior to use + Maintains current knowledge of all menu offerings, to include ingredients, preparation method, presentation, appearance and time required + Greets guests in a polite professional manner according to Loews standards + Suggestively sells menu items to guest so as to enhance the dining experience + Prepares food item presentations according to guidelines and delivers to the guest. + Inspects presentation of all food items to ensure a quality product is delivered to the guest as ordered + Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction + Assists, as required, in preparation of served items + Maintains cleanliness and sanitary condition of all service and public areas + Performs all side work duties as assigned + Ensures that perishable stock is rotated + Provides excellent customer service at all times + Other duties as assigned General + Promotes and applies teamwork skills at all times + Clears soiled plates, service ware etc. from service areas and tables to dish wash area, sorts appropriately + Carries trays of food to tables + Assists in the presentation and sale of retail items + Assumes accountability for retail products + Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance + Is polite, friendly, and helpful to guests, management and fellow employees + Executes emergency procedures in accordance with Loews Hotels standards + Complies with required safety regulations and procedures + Attends appropriate hotel meetings and training sessions + Maintains cleanliness and excellent condition of equipment and work area + Complies with Loews Hotels standards, policies and rules + Recycles whenever possible + Remains current with Loews Hotels information and changes + Complies with Loews Hotels uniform and grooming guidelines + Records all aspects of guest order accurately and enters into computer + Prepares and presents accurate and complete guest check + Collects monies due or applies charges to credit card or guest account using POS terminal + Completes end of shift revenue report and cash deposit + Handles all transactions accurately and in accordance with established procedures + Assumes responsibility for accuracy of bank and cash deposits, and performs all cash handling activities in accordance with hotel cashiering policies Qualifications + Basic computer skills + Knowledge of and experience in food preparation + Excellent guest service skills + Ability to work flexible schedule to include weekends and holidays
May 04, 2022
Full time
A relaxed, easy feeling with a fun surf vibe awaits guests at Universal's Endless Summer Resort. Sunny, beach-themed rooms and two-bedroom suites make this a great spot for families of any size to base their Universal Orlando Resort vacation. Responsible for providing prompt, efficient and professional food and beverage service with a working knowledge of cash handling, inventory and food preparation procedures. Job Specific + Stocks and maintains supplies in all service areas + Inspects and prepares all service ware prior to use + Maintains current knowledge of all menu offerings, to include ingredients, preparation method, presentation, appearance and time required + Greets guests in a polite professional manner according to Loews standards + Suggestively sells menu items to guest so as to enhance the dining experience + Prepares food item presentations according to guidelines and delivers to the guest. + Inspects presentation of all food items to ensure a quality product is delivered to the guest as ordered + Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction + Assists, as required, in preparation of served items + Maintains cleanliness and sanitary condition of all service and public areas + Performs all side work duties as assigned + Ensures that perishable stock is rotated + Provides excellent customer service at all times + Other duties as assigned General + Promotes and applies teamwork skills at all times + Clears soiled plates, service ware etc. from service areas and tables to dish wash area, sorts appropriately + Carries trays of food to tables + Assists in the presentation and sale of retail items + Assumes accountability for retail products + Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance + Is polite, friendly, and helpful to guests, management and fellow employees + Executes emergency procedures in accordance with Loews Hotels standards + Complies with required safety regulations and procedures + Attends appropriate hotel meetings and training sessions + Maintains cleanliness and excellent condition of equipment and work area + Complies with Loews Hotels standards, policies and rules + Recycles whenever possible + Remains current with Loews Hotels information and changes + Complies with Loews Hotels uniform and grooming guidelines + Records all aspects of guest order accurately and enters into computer + Prepares and presents accurate and complete guest check + Collects monies due or applies charges to credit card or guest account using POS terminal + Completes end of shift revenue report and cash deposit + Handles all transactions accurately and in accordance with established procedures + Assumes responsibility for accuracy of bank and cash deposits, and performs all cash handling activities in accordance with hotel cashiering policies Qualifications + Basic computer skills + Knowledge of and experience in food preparation + Excellent guest service skills + Ability to work flexible schedule to include weekends and holidays
Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses. Job Specific + Reports to work as scheduled, in proper uniform, in accordance with the company's personal appearance standards + Cleans and sanitizes all assigned rooms and bathrooms + Follows the designated sequence of room assignments + Cleans guestroom windows to hotel standards + Replaces all amenities and linens according to hotel standards + Keeps cart and linen closets clean and orderly + Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor + Notifies Supervisors of discrepancies such as vacant rooms, etc. + Turns in lost and found items as per hotel standards + Reports items of value left unsecured in hallways and guestrooms + Cleans assigned rooms within shift time requirements, passing all inspections + Removes Room Service trays from rooms and places in on floor by room entrance + Replaces burned out light bulbs according to hotel standards + Assists in preparation and deep cleaning of VIP rooms + Cleans spots on walls + Cleans spots on carpets + Completes special cleaning projects + Refills cleaning bottles with chemicals according to department guidelines + Applies excellent guest relations skills when interacting with guests + Interacts with guests in a friendly and professional manner + Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business + Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities + Satisfies guest requests for information and services + Demonstrates a friendly attitude to co-workers and all other hotel staff + Treats guests and other employees with courtesy and respect + Consistently maintains a positive attitude that ensures the best guest experience + Gives recognition to repeat guests + Follows procedures when entering guest rooms, always keeping the guest's need for privacy in mind + Handles all guest complaints according to Star Service Standards, notifies Manager of actions taken + Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary + Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel + Thorough knowledge of proper cleaning methods for various surfaces + Uses proper chemicals when cleaning as described by the department's procedures + Thorough knowledge of proper carpet and upholstery care policies and procedures + Adheres to established cleaning schedules and methods to extend life of carpet and professional appearance of hotel + Performs all duties in a timely and professional manner + Performs a visual inspection before leaving any areas + Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates + Demonstrates working knowledge and team effort in accomplishing additional projects as assigned + Observes hotel telephone etiquette, message, and call handling procedures + Reads departmental log book and bulletin board on a daily basis + Observes guidelines for using and maintaining all pertinent equipment + Complies with all specific HOSTAR policies and procedures + Follows policies and procedures in preparing for and performing turndown service + Attends all department meetings as scheduled + Maintains assigned closets and employee areas in accordance with established policies and procedures + Demonstrates ability to provide coverage in related departments as directed + Special projects and duties as assigned General + Promotes and applies teamwork skills at all times + Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance + Is polite, friendly, and helpful to guests, management and fellow employees + Executes emergency procedures in accordance with hotel standards + Complies with required safety regulations and procedures + Attends appropriate hotel meetings and training sessions + Maintains cleanliness and excellent condition of equipment and work area + Complies with hotel standards, policies and rules + Recycles whenever possible + Remains current with hotel information and changes + Complies with hotel uniform and grooming standards Qualifications + Service orientation + Able to work as part of a dynamic quality-driven team + Basic English language skills + Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift + Able to work a flexible schedule, including weekends and holidays
Apr 23, 2022
Full time
Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses. Job Specific + Reports to work as scheduled, in proper uniform, in accordance with the company's personal appearance standards + Cleans and sanitizes all assigned rooms and bathrooms + Follows the designated sequence of room assignments + Cleans guestroom windows to hotel standards + Replaces all amenities and linens according to hotel standards + Keeps cart and linen closets clean and orderly + Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor + Notifies Supervisors of discrepancies such as vacant rooms, etc. + Turns in lost and found items as per hotel standards + Reports items of value left unsecured in hallways and guestrooms + Cleans assigned rooms within shift time requirements, passing all inspections + Removes Room Service trays from rooms and places in on floor by room entrance + Replaces burned out light bulbs according to hotel standards + Assists in preparation and deep cleaning of VIP rooms + Cleans spots on walls + Cleans spots on carpets + Completes special cleaning projects + Refills cleaning bottles with chemicals according to department guidelines + Applies excellent guest relations skills when interacting with guests + Interacts with guests in a friendly and professional manner + Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business + Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities + Satisfies guest requests for information and services + Demonstrates a friendly attitude to co-workers and all other hotel staff + Treats guests and other employees with courtesy and respect + Consistently maintains a positive attitude that ensures the best guest experience + Gives recognition to repeat guests + Follows procedures when entering guest rooms, always keeping the guest's need for privacy in mind + Handles all guest complaints according to Star Service Standards, notifies Manager of actions taken + Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary + Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel + Thorough knowledge of proper cleaning methods for various surfaces + Uses proper chemicals when cleaning as described by the department's procedures + Thorough knowledge of proper carpet and upholstery care policies and procedures + Adheres to established cleaning schedules and methods to extend life of carpet and professional appearance of hotel + Performs all duties in a timely and professional manner + Performs a visual inspection before leaving any areas + Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates + Demonstrates working knowledge and team effort in accomplishing additional projects as assigned + Observes hotel telephone etiquette, message, and call handling procedures + Reads departmental log book and bulletin board on a daily basis + Observes guidelines for using and maintaining all pertinent equipment + Complies with all specific HOSTAR policies and procedures + Follows policies and procedures in preparing for and performing turndown service + Attends all department meetings as scheduled + Maintains assigned closets and employee areas in accordance with established policies and procedures + Demonstrates ability to provide coverage in related departments as directed + Special projects and duties as assigned General + Promotes and applies teamwork skills at all times + Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance + Is polite, friendly, and helpful to guests, management and fellow employees + Executes emergency procedures in accordance with hotel standards + Complies with required safety regulations and procedures + Attends appropriate hotel meetings and training sessions + Maintains cleanliness and excellent condition of equipment and work area + Complies with hotel standards, policies and rules + Recycles whenever possible + Remains current with hotel information and changes + Complies with hotel uniform and grooming standards Qualifications + Service orientation + Able to work as part of a dynamic quality-driven team + Basic English language skills + Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift + Able to work a flexible schedule, including weekends and holidays
A relaxed, easy feeling with a fun surf vibe awaits guests at Universal's Endless Summer Resort. Sunny, beach-themed rooms and two-bedroom suites make this a great spot for families of any size to base their Universal Orlando Resort vacation. Welcomes guest to the resort and controls traffic flow on the front drive. Informs guests of temporary parking and self parking procedures. Coordinates taxi cab usage on the front drive. Maintain luggage service desk, assisting guests with storage of luggage in the bell closet, provides travel directions and assists guests as needed. Job Specific Ensures proper and safe traffic flow Welcomes guests to the Hotel Provides parking information to guests Stores luggage for guests when guestrooms are not ready upon arrival Handles guest inquiries professionally and with the utmost courtesy and accuracy Provides guests with Hotel and surrounding area information and travel directions Summons taxis for outbound guests and provides information regarding other transportation options Becomes familiar with guest names and acknowledges guests by name Maintains the cleanliness of Hotel front entrance area, immediately picking up any trash or debris, contacting Housekeeping for major cleaning tasks Provide detailed information about hotel facilities and operating hours Is alert to guests who appear to be intoxicated and intend to drive a vehicle - notifies Security department immediately for assistance Assists Security when a Code Red takes place Answers telephone calls in a professional manner consistent with Star Service Standards Ensures that deliveries of Hotel supplies and large cargo are made at the loading dock, NOT through the front door Assists front desk in coordinating room moves May perform the duties of resort shuttle driver Maintain log and maintenance of resort vehicles Maintain inventory and maintenance of bell carts on property Other duties as assigned General Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with Loews Hotels standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with Loews Hotels standards, policies and rules Recycles whenever possible Remains current with Loews Hotels information and changes Complies with Loews Hotels uniform and grooming guidelines Qualifications Excellent communication and guest relations skills Excellent knowledge of local area Must be able to lift 75 pounds and push a cart weighing up to 150 pounds Position requires continual bending, lifting, stooping, and pushing Able to work a flexible schedule, including weekends and holidays Previous hotel experience preferred High School Deploma or equivalent
Apr 21, 2022
Full time
A relaxed, easy feeling with a fun surf vibe awaits guests at Universal's Endless Summer Resort. Sunny, beach-themed rooms and two-bedroom suites make this a great spot for families of any size to base their Universal Orlando Resort vacation. Welcomes guest to the resort and controls traffic flow on the front drive. Informs guests of temporary parking and self parking procedures. Coordinates taxi cab usage on the front drive. Maintain luggage service desk, assisting guests with storage of luggage in the bell closet, provides travel directions and assists guests as needed. Job Specific Ensures proper and safe traffic flow Welcomes guests to the Hotel Provides parking information to guests Stores luggage for guests when guestrooms are not ready upon arrival Handles guest inquiries professionally and with the utmost courtesy and accuracy Provides guests with Hotel and surrounding area information and travel directions Summons taxis for outbound guests and provides information regarding other transportation options Becomes familiar with guest names and acknowledges guests by name Maintains the cleanliness of Hotel front entrance area, immediately picking up any trash or debris, contacting Housekeeping for major cleaning tasks Provide detailed information about hotel facilities and operating hours Is alert to guests who appear to be intoxicated and intend to drive a vehicle - notifies Security department immediately for assistance Assists Security when a Code Red takes place Answers telephone calls in a professional manner consistent with Star Service Standards Ensures that deliveries of Hotel supplies and large cargo are made at the loading dock, NOT through the front door Assists front desk in coordinating room moves May perform the duties of resort shuttle driver Maintain log and maintenance of resort vehicles Maintain inventory and maintenance of bell carts on property Other duties as assigned General Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with Loews Hotels standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with Loews Hotels standards, policies and rules Recycles whenever possible Remains current with Loews Hotels information and changes Complies with Loews Hotels uniform and grooming guidelines Qualifications Excellent communication and guest relations skills Excellent knowledge of local area Must be able to lift 75 pounds and push a cart weighing up to 150 pounds Position requires continual bending, lifting, stooping, and pushing Able to work a flexible schedule, including weekends and holidays Previous hotel experience preferred High School Deploma or equivalent
