Marriott International

Posting Date Mar 29, 2021Job Number Job Category Food and Beverage & CulinaryLocation W Nashville, th Avenue South, Nashville, Tennessee, United States VIEW ON MAP Brand W HotelsSchedule Full-TimeRelocation? NPosition Type ManagementLocated Remotely? NBoldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels. JOB SUMMARY Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and partnering with the culinary leadership to effectively position the outlet. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.CANDIDATE PROFILE Education and Experience • H High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.CORE WORK ACTIVITIES Taking an Entrepreneurial Approach to Driving the Restaurant Business • Understands financial opportunities by surveying restaurant demand. • Partners with key individuals in the local community to assess opportunities. • Identifies and analyzes competitors. • Controls purchases and inventory by negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, and taking corrective action. • Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues. Leading Significant Marketing/Public Relations/Media Activities • Oversees the restaurant marketing plan in partnership with the either the Hotel General Manager/ Manager or Director of Operations and Hotel/Brand Marketing teams including Destination Restaurant Chef, if applicable. • Supports on-site/off-site public relations opportunities to promote the restaurant. • Creates and executes against the restaurant-related social media posts and public event communications, monitors social media activity, responds to comments, analyzes posts/trends, and corrects deficiencies. • Serves as the primary point of contact for restaurant events. • Participates in local networking activities, which are often off-property, in support of the restaurant. Managing Day-to-Day Restaurant Operations • Supervises and manages employees. • Understands employee positions well enough to perform duties in employees' absence. • Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. • Conducts daily "taste panels" to educate, drive sales and create sales goals. • Monitors appropriateness of ambiance/atmosphere (e.g., lighting, music, table-top, etc.) restaurant concept, positioning, time of day, etc. • Monitors compliance with all applicable laws and regulations. • Monitors adherence to liquor control policies and procedures. • Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear. • Monitors alcohol beverage service for compliance with local laws. • Monitors compliance with all food & beverage policies, standards and procedures, including food handling and sanitation standards. • Assists servers and hosts on the floor during meal periods and high demand times. • Advocates sound financial/business decision making. • Manages day-to-day operations so that customer expectations of quality and standards are meet on a daily basis. • Recognizes good quality products and presentations. • Supervises daily shift operations in absence of Assistant Restaurant Manager. • Oversees the financial aspects of the department including purchasing and payment of invoices. Fostering an Environment that Creates Exciting and Memorable Guest Experiences • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations. • Empowers employees to provide excellent customer service. • Acts as the guest service role model for the restaurants.. • Addresses guest problems and complaints. • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. • Verifies corrective action is taken to continuously improve service results. • Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return). • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing and Conducting Human Resource and Talent Management Activities • Actively participates in the hiring process to identify the right talent to support the outlet's concept. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. • Facilitates the fair and equal treatment of employees. • Strives to improve employee retention. • Monitors employee attendance of on-going training to understand guest expectations. • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Strives to improve service performance. • Encourages recognition of employees across areas of responsibility. • Establishes and maintains open, collaborative relationships with employees and encourages employees do the same within the team. • Establishes guidelines so employees understand expectations and the work. • Utilizes interpersonal and communication skills to lead, influence, and encourage others. • Demonstrates honesty/integrity and models appropriate behaviors by leading by example and serving as a role model. • Encourages and builds mutual trust, respect, and cooperation among team members. • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Develops specific goals and plans to prioritize, organize, and accomplish own work. • Monitors and maintains the productivity level of employees. • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. • Manages staffing levels to meet guest service standards, operational needs, guest service, and financial objectives. • Provides work-related training, supervising, follow-up and hands-on management. Additional Responsibilities • Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshops, reviewing professional publications, establishing personal networks, and/or benchmarking state-of-the-art practices. • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluates results to choose the best solution and solve problems. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Posting Date Apr 01, 2021Job Number Job Category AdministrativeLocation Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAP Brand CorporateSchedule Full-TimeRelocation? NPosition Type ManagementLocated Remotely? N Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? This is a temporary position. MAJOR FUNCTIONS: The Assistant General Manager Specialist (Flex/Temporary) has operational, talent, and financial responsibility for a given MSB hotel for the length of the assignment. The Assistant General Manager Specialist operates any and all hotel departments according to the Brand Standards and the directive of the Area Manager. PRIMARY RESPONSIBILITIES: - Assume the role of the Assistant General Manager or interim General Manager at the assigned hotel. - Have a working knowledge about assigning/executing the hotel's Operating, Financial and Sales and Marketing procedures and goals. - Complete all Assistant General Manager or Department Manager duties at the given hotel. - Ensure compliance with QA at the assigned hotel. - Perform QA self-audits at any given hotel. - Be a Brand Champion; support all Brand and Regional initiatives with active participation. - Be an Ambassador for sharing best practices with all the hotels in the Region. - Conduct region/area wide training for new initiatives and current Brand Standards for Operations Managers. - Participate and support the Region's Specialist Team initiatives. - Have working knowledge of the CYRB, the Bistro be able to manage daily operations of a CYRB hotel. - Have working knowledge off all MSB hotels' current promotion and program offerings. ESSENTIAL FUNCTIONS: Guest Relations - Provide a model behavior for guest service at the given hotel. Extend professional courtesy to all guests. - Support or create SMART Guest Service goals and post expectations and results visible to all associates. - Respond to all guest service issues and inquiries in a professional timely manner. - Provide Service Training by delivering the Brand Specific Service Training modules. Associate Relations - Support or create Associate Satisfaction goals of the hotel by monitoring compliance of the hotel's action steps. - Conduct Associate Satisfaction. - Support or implement the New Associate training process. - Support or create Operations Managers technical and leadership skill development plans. - Ensure Brand Standard Service training compliance. - Provide Benefits information by using tools available in MyHR Website. - Support Marriott's Guarantee of Fair Treatment policy - Conduct weekly Leadership Staff Meetings.Financial and Administrating Responsibilities - Review or create the given hotel's financial reports: Budget, Profit and Loss Statement, Labor Statistics, Distribution Summary, Food and Beverage Recap, Wage progress and Forecast Reports. Support current or create financial action steps to achieve the hotel's goals. - Complete or review the given hotel's Period End Critique document. Prepare for and Participate in the Period End Critique process with the Regional Director, Owner/ Asset Manager. - Review or create the given hotel's compliance with all of the Marriott Corporate Accounting procedures. - Review the assigned hotel's ADA Plan. - Review or create the assigned hotel's Sales Forecast. - Monitor the hotel's purchases and ensure financial checkbook accounting compliance.Sales and Marketing Responsibilities - Represent the assigned hotel in RMAS/Cluster Revenue and Sales and Marketing meetings. - Review the support the given hotel's major accounts and current Sales and Marketing action plan. - Monitor daily sales strategy; make recommendation to the Revenue Manager to adjust daily inventory restriction to maximize revenue. - Review and utilize fully the assigned hotel's sales engines. Technical - Have working knowledge to operate the following software: PMS, MARSHA, Microsoft Office, Outlook, GxP - Have working knowledge to access the following to on-line information: OnDemand, PeopleSoft, MRDW, Marrpay, Marriott Global Source, Peoplesoft 8.8, MIFS and Marriott.com - Produce clear, accurate and well-written documents in representation of the hotel or the Region/Area. Other - Comply with Marriott's Travel and Business Expense Reimbursement Corporate Policy (MIP 44) - Report Payroll Time Date accurately and promptly to the Payroll Administrator. - Provide a written report of accomplishments and follow up plans and actions to each assigned hotel. - Create yearly SMART LPP goals that support the Region and the Brand and monitor compliance. - Solicit performance comments from visited hotels and incorporate learning in the personal development plan. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Posting Date Mar 29, 2021Job Number Job Category Food and Beverage & CulinaryLocation W Nashville, th Avenue South, Nashville, Tennessee, United States VIEW ON MAP Brand W HotelsSchedule Full-TimeRelocation? NPosition Type ManagementLocated Remotely? NBoldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests' passions, providing insider access to what's new and what's next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you're ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels. JOB SUMMARY Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and partnering with the culinary leadership to effectively position the outlet. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.CANDIDATE PROFILE Education and Experience • H High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.CORE WORK ACTIVITIES Taking an Entrepreneurial Approach to Driving the Restaurant Business • Understands financial opportunities by surveying restaurant demand. • Partners with key individuals in the local community to assess opportunities. • Identifies and analyzes competitors. • Controls purchases and inventory by negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, and taking corrective action. • Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues. Leading Significant Marketing/Public Relations/Media Activities • Oversees the restaurant marketing plan in partnership with the either the Hotel General Manager/ Manager or Director of Operations and Hotel/Brand Marketing teams including Destination Restaurant Chef, if applicable. • Supports on-site/off-site public relations opportunities to promote the restaurant. • Creates and executes against the restaurant-related social media posts and public event communications, monitors social media activity, responds to comments, analyzes posts/trends, and corrects deficiencies. • Serves as the primary point of contact for restaurant events. • Participates in local networking activities, which are often off-property, in support of the restaurant. Managing Day-to-Day Restaurant Operations • Supervises and manages employees. • Understands employee positions well enough to perform duties in employees' absence. • Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. • Conducts daily "taste panels" to educate, drive sales and create sales goals. • Monitors appropriateness of ambiance/atmosphere (e.g., lighting, music, table-top, etc.) restaurant concept, positioning, time of day, etc. • Monitors compliance with all applicable laws and regulations. • Monitors adherence to liquor control policies and procedures. • Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear. • Monitors alcohol beverage service for compliance with local laws. • Monitors compliance with all food & beverage policies, standards and procedures, including food handling and sanitation standards. • Assists servers and hosts on the floor during meal periods and high demand times. • Advocates sound financial/business decision making. • Manages day-to-day operations so that customer expectations of quality and standards are meet on a daily basis. • Recognizes good quality products and presentations. • Supervises daily shift operations in absence of Assistant Restaurant Manager. • Oversees the financial aspects of the department including purchasing and payment of invoices. Fostering an Environment that Creates Exciting and Memorable Guest Experiences • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations. • Empowers employees to provide excellent customer service. • Acts as the guest service role model for the restaurants.. • Addresses guest problems and complaints. • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. • Verifies corrective action is taken to continuously improve service results. • Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return). • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing and Conducting Human Resource and Talent Management Activities • Actively participates in the hiring process to identify the right talent to support the outlet's concept. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. • Facilitates the fair and equal treatment of employees. • Strives to improve employee retention. • Monitors employee attendance of on-going training to understand guest expectations. • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Strives to improve service performance. • Encourages recognition of employees across areas of responsibility. • Establishes and maintains open, collaborative relationships with employees and encourages employees do the same within the team. • Establishes guidelines so employees understand expectations and the work. • Utilizes interpersonal and communication skills to lead, influence, and encourage others. • Demonstrates honesty/integrity and models appropriate behaviors by leading by example and serving as a role model. • Encourages and builds mutual trust, respect, and cooperation among team members. • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Develops specific goals and plans to prioritize, organize, and accomplish own work. • Monitors and maintains the productivity level of employees. • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. • Manages staffing levels to meet guest service standards, operational needs, guest service, and financial objectives. • Provides work-related training, supervising, follow-up and hands-on management. Additional Responsibilities • Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshops, reviewing professional publications, establishing personal networks, and/or benchmarking state-of-the-art practices. • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluates results to choose the best solution and solve problems. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Posting Date Apr 01, 2021Job Number Job Category AdministrativeLocation JW Marriott Nashville, 201 8th Ave South, Nashville, Tennessee, United States VIEW ON MAP Brand Marriott Hotels ResortsSchedule Full-TimeRelocation? NPosition Type ManagementLocated Remotely? NAdditional Information: This hotel is owned and operated by an independent franchisee, Turnberry. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.JOB SUMMARY RISE TO THE OPPORTUNITY Lead the first luxury branded hotel in Nashville and the JW Marriott Hotels & Resorts' first property in Music City, offering approximately 533 luxuriously appointed guestrooms, 77,000 square-feet of flexible meeting space, two full-service fine dining options, including a roof-top bar and restaurant, executive lounge, state-of-the-art spa and exercise facility, and a range of amenities and services that have become synonymous with the global brand worldwide. The JW Marriott Nashville won Marriott Opening of the Year in 2018, Marriott Operating Hotel of the Year (2019) Classic/Luxury, and consistently ranks in the top 5% of all JW Marriott Hotels in customer engagement. Founded more than 50 years ago, Turnberry is dedicated to creating exceptional communities that offer enduring value, authenticity of place and greater sense of belonging. The company has to its credit the development of more than $10 billion in commercial and residential property including approximately 20 million square feet of retail space, more than 7,000 apartments and condominium units, 15 million square feet of class office space and in excess of 3,000 hotel and resort rooms. Led by Chairman and CEO, Jackie Soffer, Turnberry owns and operates Aventura Mall, Town Center Aventura, Destin Commons, JW Marriott Nashville, and an array of select service hotels. Turnberry is developing Mia in North Miami in partnership with Lefrak and is also partnering with the Terra Group on an 800-key hotel connected to the Miami Beach Convention Center. For more information, visit Turnberry.com.Position is based in Nashville. POSITION OVERVIEW Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including: managing general property performance, as well as food and beverage operations, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, managing and conducting human resources activities, and delivering a return on investment to both Marriott International and ownership. Leads the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.ESSENTIAL JOB FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Budget & Profitability Responsibilities Critically review reports of occupancy, revenue etc. Make judgments and implement changes to maximize profits Supervise development of and revision to business plan, annual budget and monthly/annual forecasts, etc. Work with direct reports to determine areas of concern and establish ways to improve the departments' financial performance Maintain profit margins without compromising guest or employee satisfaction Operational Responsibilities Perform administrative duties including: reading and writing reports, dictating memorandums and orally communicating with guests, managers, corporate office, local associations, etc. Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel Greet and maintain rapport with associates and customers Leadership Responsibilities Drive guest satisfaction scores through communication of brand and company standards Communicate with the public, staff, corporate office and owners as applicable Participate in community affairs and maintain positive public image for Turnberry Hospitality and hotel. Meet with potential and current clients and promote hotel Attend corporate meetings, sales trips and serve on local committees that benefit the hotel Human Resource Responsibilities Interview, hire, supervise and counsel department managers in the efficient operation of their respective area(s) Meet with, develop and delegate improvement plans for operation and review performance of management team Communicate openly with direct reports throughout the year and conduct annual performance appraisals Maintain strong influence within all hiring, training, performance evaluations, discipline and/or termination decisions Appropriately handle associate issues in conjunction with Human Resources following Turnberry Hospitality policies Other duties and responsibilities as assigned JOB REQUIREMENTS QUALIFICATIONS, JOB KNOWLEDGE, EXPERIENCE, SKILLS, ABILITIES Four-year degree in hospitality or other business-management related field Previous General Manager experience required, to include (but not limited to) large-scale convention and luxury hotel experience JW Marriott experience preferred Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to communicate, verbally and in writing, effectively with guests and co-workers; respond to guest requests Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning Leadership skills to motivate and develop staff and to ensure accomplishment of goals Able to set priorities, plan, organize, and delegate Written communication skills to be concise, well organized, complete, and clear Ability to move throughout premises and visually inspect conditions including bending, stooping and reaching arms overhead Ability to work effectively under time constraints and deadlines. Ability to multi-task. Ability to travel to various sites on and off hotel property and continuously perform essential job functions Ability to travel both locally and out of town for purposes of sales calls, meetings and training; must have means of transportation when traveling i.e. ability to rent car with a valid driver€™s license Must be available evenings and weekends for business reasons including attending business/social functions, entertaining clients and oversight of sales and catering client bookings and events Ability to exercise judgment in evaluating situations and in making sound decisions Strong organizational skills with attention to detail Ability to handle conflict resolution Ability to compile facts and figures Ability to operate personal computer and calculator Telephone etiquette skills needed Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers This company is an equal opportunity employer. frnch1

Posting Date Mar 29, 2021Job Number Job Category Finance & AccountingLocation Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAP Brand CorporateSchedule Full-TimeRelocation? NPosition Type ManagementLocated Remotely? N Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? JOB DESCRIPTION The Global Safety & Security (GS) discipline strives to ensure that Marriott International is an industry leader in safety and security. GS works diligently to help our hotels prepare for current and future challenges. The organization delivers a comprehensive set of standard products and services to protect guests, associates, and assets around the world. GS merges skill sets from across the security industry (military, law enforcement, intelligence, special operations, hotel security) to provide operational expertise that helps ensure a safe and secure environment for guests and associates.The Manager, Security Design Services position, part of GS Centralized Services, works with the Security Design Services team and Global Design on hotel construction projects (i.e., new builds, renovations, property improvement projects, conversions , etc.) with respect to the company's safety and security design standards. The Security Design Services function maintains a repository of accepted safety products and vendors and assists with negotiating pricing agreements and vendor contracts. Security Design Services supports the overall mission of GS of minimizing controllable losses and maintaining a consistent "Duty of Care" across the enterprise. EXPECTED CONTRIBUTIONS • Support Security Design Services function by advising on the incorporation of safety and security design standards in hotel new builds, renovations, property improvement projects, and conversions. • Assist with property inspections (virtual and in-person) to verify compliance with Marriott's design guidelines and threat condition program. • Assist with providing safety and security guidelines and support with Property Improvement Plans (PIP) projects. • Assist with answering general inquiries related to safety & security design/construction. • Develop and maintain Security Design Services project tracker. • Assist Centralized Services Program Management team with vendor relations and management. • Oversee regular review and maintenance of Safety & Security global design standards (Chapter 16). • Assist with the maintenance of Global Safety & Security policies and standards. • Work with other Centralized Services teams to determine priority rank of hotel projects. • Assist GS Operations team during hotel pre-opening stage, up to and including ordering of specific supplies, countdown matrix and pre-opening kits. • Identify new areas within the business where GS can add value. • Manage multiple projects at various stages in project timeline. • Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff. • Identify opportunities to enhance the effectiveness of business processes. • Serve as point-of-contact for internal and external departments and problem resolution. • Performs other duties as appropriate. • Communicates frequently with: - Security Design Services team - Centralized Services team - GS Operations - Senior Director, Global Safety & Security - Centralized Services - Global Design stakeholders • Report on activities at GS meetings and any other meetings as required by the business. • Champion excellence in business ethics and integrity, social responsibility, cross-cultural effectiveness, and associate engagement.CANDIDATE PROFILE Key Talents and Experience • 5+ years' experience in security design • Minimum of five years' work experience in the security field with hospitality industry and/or security design knowledge • Hospitality industry and Safety & Security operations preferred • Strong understanding of hotel construction process, projects, and timeline • Knowledge of crisis management planning, fire protection, safety, and security guidelines. • General knowledge and understanding of government regulations and safety standards • Experience in reviewing architectural drawings preferred • Proficient in reading and understanding construction drawings and documents • Progressive work experience in law enforcement, risk management and/or knowledge of hospitality strongly preferred • Proficient use of industry-specific and common business software programs • Strong interpersonal skills • Ability to work independently and in a team setting • Ability to balance priorities and manage workload • Effective decision making and problem-solving skills • Effective conflict management skills • Good negotiation skills • Strong communication skills • English fluency requiredEducation and Professional Certification • Bachelor's Degree or equivalent education/experience preferred.LOCATION This position will be based at Marriott International Corporate Headquarters in Bethesda, MD. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Posting Date Apr 01, 2021Job Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States VIEW ON MAP Brand The Ritz-CarltonSchedule Full-TimeRelocation? NPosition Type ManagementLocated Remotely? N At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. JOB SUMMARYResponsible for the management of all aspects of the Front of House functions including Doorman, Bellman, Bell Captain, Concierge Agent, Guest Relations Agent, Front Desk Agent, Matrix Coordinator, Club Concierge, Club Attendants and Learning Coaches, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy that serves as a guide to respective staff. Responsible for developing and maintaining the acknowledgment of all guests visiting the location. Ensures all departments are aware of all guests' needs and information prior to arrival that will lead to a unique, memorable and personal stay.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.CORE WORK ACTIVITIESMaintaining Front of House Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Keeps front of house team focused on the critical components of operations to drive guest satisfaction and the desired financial results. • Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. • Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals. • Maintains knowledge of room availability and rates and suggestively sells. • Reviews previous night's no-shows and ensures appropriate billing. • Reviews the arrival report for accuracy and completeness. Checks printed registration cards against information on arrival report; rectifies any deficiencies with respective personnel. • Maintains complete knowledge of property features and services, including hours of operations, hotel restaurant concepts, menu price range, dress code and ambience, hotel room types, numbers, hotel top repeat guests, rate programs, packages and scheduled daily events and activities.Managing Front of House Team • Supervises all areas of the Front of House. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Ensures staff is knowledgeable about rates, packages and promotions available. • Ensures all cashiering procedures comply with accounting policies and standards.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Responds to and handles guest problems and complaints. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. • Ensures employees understand customer service expectations and parameters. • Interacts with guests to obtain feedback on product quality and service levels. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Monitors the check-in/check-out process, ensuring agreement to hotel standards; anticipates critical situations and assists to process the guest expediently. • Anticipates sold-out situations and number of rooms overbooked. Locates alternative accommodations for guests and "walk" guests, following hotel policies and procedures. • Works closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns.Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Supervises same day selling procedures to maximize room revenue and control property occupancy. • Supervises daily shift operations and ensures compliance with all policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.Supporting Human Resource Activities • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Participates in employee progressive discipline procedures.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results. MIRJMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Posting Date Apr 02, 2021Job Number Job Category Food and Beverage & CulinaryLocation JW Marriott San Antonio Hill Country Resort & Spa, 23808 Resort Parkway, San Antonio, Texas, United States VIEW ON MAP Brand Marriott Hotels ResortsSchedule Part-TimeRelocation? NPosition Type Non-ManagementLocated Remotely? NMarriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. JOB SUMMARYOur jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts - to get it right for our guests and our business each and every time.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Posting Date Mar 26, 2021Job Number Job Category Procurement, Purchasing, and Quality AssuranceLocation The Westin Kierland Resort & Spa, 6902 E Greenway Pkwy, Scottsdale, Arizona, United States VIEW ON MAP Brand Westin Hotels & ResortsSchedule Full-TimeRelocation? NPosition Type Non-ManagementLocated Remotely? NAt Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.JOB SUMMARYCalculate figures for food inventories, orders, and costs. Maintain clear and organized records to ensure all reports and invoices are filed and stored properly. Post invoices using computer programs. Conduct inventory audits to determine inventory levels and needs. Complete requisition forms for inventory and supplies. Notify manager/supervisor of low stock levels. Verify and track received inventory and complete inventory reports and logs. Reconcile shipping invoices and receiving reports to ensure count accuracy. Receive, unload, and process deliveries. Refuse acceptance of damaged, unacceptable, or incorrect items. Troubleshoot vendor delivery issues and oversee return process. Adhere to food safety and handling policies and procedures across all food-related areas. Monitor PAR levels for all food items to ensure proper levels.Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Posting Date Mar 24, 2021Job Number Job Category AdministrativeLocation Courtyard Fort Lauderdale Downtown, 721 North Federal Highway, Fort Lauderdale, Florida, United States VIEW ON MAP Brand Courtyard by MarriottSchedule Full-TimeRelocation? YPosition Type ManagementLocated Remotely? NAdditional Information: This hotel is owned and operated by an independent franchisee, Shaner Hotel Group. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.Job Description Be a part of the Brand New Downtown Fort Lauderdale Courtyard! The Assistant General Manager will be responsible for the successful operation and administration of all departments in the hotel. The ideal candidate will have a combination of education, and training/experience that provides the required skills such as hiring and processing staff, writing schedules, assisting with payroll/accounting, handling employee relations and maintaining proper security of all cash funds. A minimum of two years' experience and a college degree, or equivalent, is preferred. This position requires the ability to assist in the balancing of departments while focusing on providing an exceptional experience to every guest and maximizing profitability at the same time. We are seeking an energetic, service-oriented leader who can effectively direct, train, coach, motivate, engage and provide feedback to the staff, supervisors and managers on a daily basis in accordance with the standards of Shaner Hotels and the franchise (if applicable.)Weekend hours will be required as well as evening hours.Job Requirements College Degree preferred. Minimum of two years of experience in a similar position. Knowledge of front desk/accounting/Human Resources procedures and protocol. Exceptional communication skills. Bilingual English/Spanish preferred. Ability to manage multiple priorities in a fast-paced environment This company is an equal opportunity employer. frnch1

Posting Date Mar 26, 2021Job Number Job Category Property LeadershipLocation Aloft Ocean City, 4501 Coastal Highway, Ocean City, Maryland, United States VIEW ON MAP Brand Aloft HotelsSchedule Full-TimeRelocation? NPosition Type ManagementLocated Remotely? NAdditional Information: This hotel is owned and operated by an independent franchisee, Real Hospitality Group. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.Job Summary To supervise the overall operation, sales and marketing, and fiscal operations for the hotel. Duties include but are not limited to, physical asset management and upkeep, ensuring the highest standards of sanitization and cleanliness are accounted for throughout the hotel, budgeting; costs analysis; payroll and staffing guide control and compliance; sales activities and booking policies; yield management in manners that maximize the revenue generation and resulting profits; motivating and retaining associates; communications with management company and ownership and any other duties required for the day-to-day management and oversight consistent with the expectations for any first-class hotel operation. Essential Responsibilities: Provides professional and courteous service at all times. Revenue Management: Provide the Revenue Management Department with information that includes a market analysis of competitors' rates by market segment for weekday and weekend, and a forecast of local market conditions and special events that may impact occupancy and/or rate. Support sales efforts as directed by the Vice President and the Corporate Sales staff. Ensure that sales, front office, and reservation staffs are kept informed of rate structure and know how to implement yield management policies and procedures. Train front desk staff to successfully perform all front office operations, and revenue management and central reservations procedures. Train front desk staff to successfully perform selling techniques and procedures for current promotions. Use assigned franchise revenue management system (i.e. MARSHA, OnQ, Opera, IHOTELIER, MARC) to achieve maximum revenue. Financial Results: Be able to produce the annual budget by forecasting changes in operating expenses and labor cost. Use business forecasts to manage costs by scheduling labor in accordance with staffing guidelines, control other expenses in accordance with business demand levels, and control utility expenses in accordance with energy management and building operations standards. Based on forecasted monthly revenue, adjust controllable expenses to maintain profit margins and achieve planned monthly GOP and NOI (EBIDTA). Explain the causes for budget variances of controllable expenses, take corrective action to avoid future occurrences and adjust spending to eliminate variances. Protect the Company's financial assets by properly administering company policies and procedures for handling cash, credit card, accounts payable, accounts receivable, payroll and all other financial transactions. Also, properly administer company policies and procedures for protecting the safety of guests and associates. Receive satisfactory scores for internal audits and take action to correct any deficiencies. Execute company policies and procedures for purchasing. Guest Satisfaction: Train staff to successfully perform guest service procedures in accordance with company standards (e.g., greeting, scripts, pre-assignment of rooms, etc.). Train staff to successfully perform all functions for guest service and for handling upset guest who are dissatisfied with the products and services they received. Directly handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property. Directly respond to guest complaint letters and comment cards in accordance with company standards. Manage the 100% guarantee process (if applicable) in accordance with standards and eliminate service issues that result in repeated invocations of the guarantee. Manage the franchise frequent guest program (guest rewards program) in accordance with franchise/company policies and procedures. Receive satisfactory scores from franchise or independent satisfaction surveys, (OSAT, GSS, GEI, SALT, Medallia) and RHG's mystery shopper program, and take action to correct any deficiencies. Associate Satisfaction: Recruit, select, train, motivate and manage associates to deliver guest services and quality products that will lead to achieving goals for revenue and profit. Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions, and fair treatment of associates. Conduct wage surveys to provide input to annual budget and to ensure that the hotel is offering competitive wages. When assigned potential management candidates and trainees, train and develop these candidates in accordance with Human Resources programs and guidelines. Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct, business ethics and conflicts of interest. Receive satisfactory scores for associate satisfaction surveys and take corrective action to correct any deficiencies. Maintain acceptable levels of associate turnover. Product Quality: Ensure a satisfactory guest experience and protect the Company's physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards. Provide input to the annual capital budget (CAPEX), then manage the implementation within company guidelines and fiscal parameters of owner approved plan and budget. All CAPEX plans must consider franchise standard compliance, safety and security for guests and associates, projects providing profitable returns on investment. Manage the preventative maintenance and quick fix programs in accordance with company standards. Receive satisfactory scores for product quality as measured by franchise or independent inspection results and mystery shopper program and take action to correct any deficiencies. MINIMUM EDUCATION: Bachelor's Degree in Hotel/Restaurant Management or Business Degree. Equivalent experience is acceptable. MINIMUM EXPERIENCE: 3-5 years as a General Manager or 5 years as Assistant General Manager in a first-class hotel operation. MINIMUM SKILL REQUIREMENTS: Must have knowledge of a variety of computer software applications in word processing and spreadsheets. Word, Excel, Power Point and Access. Must have effective oral and written communication skills. Must have good analytical skills and decision-making ability. Must be able to work independently and multi-task, prioritizing as appropriate. MENTAL AND ENVIRONMENTAL DEMANDS: Must have excellent verbal and written communication ability. Flexible in work hours/days. Must be able to travel. Must respond to multiple task interruptions to provide service to internal and external customers. While this is intended to be an accurate reflection of the current job, RHG reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical development Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken based on analysis of data; executing determination and/or reporting on events. People: Negotiating: Exchanging ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions. This company is an equal opportunity employer. frnch1

Posting Date Mar 24, 2021Job Number Job Category Food and Beverage & CulinaryLocation The Ritz-Carlton Kapalua, One Ritz-Carlton Drive, Kapalua, Hawaii, United States VIEW ON MAP Brand The Ritz-CarltonSchedule Full-TimeRelocation? NPosition Type Non-ManagementLocated Remotely? N At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. JOB SUMMARYTake room service orders over the phone. Answer questions on menu selections, and check with kitchen staff. Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Place and log call back for room service order. Notify guests and management of delays in service delivery. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day. Record transaction in MICROS system at time of order. Complete all closing reports, including MICROS reports. Process all payment methods.Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.MIRJMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Posting Date Mar 23, 2021Job Number Job Category Food and Beverage & CulinaryLocation JW Marriott San Antonio Hill Country Resort & Spa, 23808 Resort Parkway, San Antonio, Texas, United States VIEW ON MAP Brand Marriott Hotels ResortsSchedule Full-TimeRelocation? NPosition Type Non-ManagementLocated Remotely? NMarriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. JOB SUMMARYOur jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts - to get it right for our guests and our business each and every time.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Posting Date Mar 23, 2021Job Number Job Category AdministrativeLocation Courtyard Manhattan, 715 N. 12th Street, Manhattan, Kansas, United States VIEW ON MAP Brand Courtyard by MarriottSchedule Full-TimeRelocation? YPosition Type ManagementLocated Remotely? NAdditional Information: This hotel is owned and operated by an independent franchisee, McNeill Hotel Company. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.Job Summary Manages and monitors activities of all employees in the Front Office, Housekeeping, and Food & Beverage departments, making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. Maintains a professional and high-quality service-oriented environment. Acts as Manager on Duty for the hotel, using problem solving skills to resolve complaints, disturbances, special requests, social media reviews and any other issues that may arise. Assures all social media and brand-based reviews are responded to promptly. Informs all staff of daily activities, group and VIP arrivals, as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate. Responsible for scheduling within labor standard guidelines. Responsible for managing operating expenses and purchasing for all operations departments. Supervise upsell program at the front office and work as part of the yield management team to maximize revenue for the hotel. Works closely with the all departments to improve guest services and foster cross departmental communication. Monitor performance of departments by consistently completing room and public area inspections. Coordinates daily activities with hotel management team. Holds monthly departmental meetings, and morning huddles to keep staff informed of all activities in the hotel, reinforcing standards of excellence and promoting a formidable team atmosphere and culture. Works closely with all departments to ensure proper key controls and safety measures are maintained at all times. Adheres to bank records, account receivables/payables and other procedures to ensure accurate and timely collections. Accounts Receivable - Establish and maintaining accurate files to include credit application, written documentation of collection efforts, folios and invoices to ensure accurate weekly billing of all account receivable. Timely communication with the GM and Sales Manager of any account balance over 30 days. Responsible for comprehensive training of all operations staff. Follows company policies and procedures at all times. Other duties as assigned by supervisor or management. Job Requirements Education/Experience: High School Diploma or GED equivalent. A minimum of 2 years- experience in team management or supervisory experience. Hotel level front office experience is preferred. Skills: Customer service Interpersonal skills Attention to detail Time management Ability to monitor staff activities and accomplishment of tasks Adaptability Proficient communication Technical capacity Decision making Ability to read, write, and speak the English language Working Conditions: Will be required to work nights, weekends, and holidays Will be required to work in a fast-paced environment This company is an equal opportunity employer. frnch1

Posting Date Mar 23, 2021Job Number Job Category Food and Beverage & CulinaryLocation JW Marriott San Antonio Hill Country Resort & Spa, 23808 Resort Parkway, San Antonio, Texas, United States VIEW ON MAP Brand Marriott Hotels ResortsSchedule Full-TimeRelocation? NPosition Type Non-ManagementLocated Remotely? NMarriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. Job Summary Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts - to get it right for our guests and our business each and every time. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Posting Date Mar 16, 2021Job Number Job Category Property LeadershipLocation Fairfield Inn & Suites Chicago Schaumburg, 700 National Parkway, Schaumburg, Illinois, United States VIEW ON MAP Brand Fairfield Inn & SuitesSchedule Full-TimeRelocation? NPosition Type ManagementLocated Remotely? NAdditional Information: This hotel is owned and operated by an independent franchisee, Trivedi Hospitality, LLC. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.Job Summary The General Manager oversees the management of the entire hotel staff in order to meet financial goals and uphold customer satisfaction. The General Manager ensures that all policies and procedures are followed in order to achieve company standards.PRIMARY DUTIES AND ACCOUNTABILITIES Management Leads the management of the hotel staff in such a way to increase hotel profitability and customer satisfaction. Responsibilities include overseeing the interviewing, hiring, training, work direction, and performance management of all employees. Tasked with creating a motivating work environment to allow for development of employees. Contributes to the successful development of the Assistant General Manager and other direct reports. Oversees the activities of all staff members to ensure adherence to hotel policies and procedures. May review all departmental schedules for accuracy and staffing demands. Conducts all daily, weekly, quarterly, and annual meetings. Oversees annual salary review and ensures that all employee wages follow federal, state, and local wage and hour guidelines. Financial Forecasting and Development Reviews and maintains accurate records of hotel's funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card reconciliations, and registration information. Reviews and validates vendor invoices. Prepares the annual and quarterly budgets as well as the annual marketing plan. Responsible for reviewing weekly summary reports and adjusting the budget forecast as necessary. Develops a long-term business plan that will increase the hotel's profitability and customer satisfaction with the property, services offered, and staff. Guest Service Offer guests assistance whenever possible. Responsible for resolving escalated customer relations issues. Answers inquiries pertaining to hotel policies and services. Must appropriately address guest requests to ensure customers are satisfied with the hotel's services and accommodations. Responsible for positively representing and promoting the property. Ensures systems and procedures are in place and followed for guest safety and security. Ongoing Other Duties as Assigned Fills in for vacant shifts as needed. Assists with sales and marketing efforts as needed. Job Requirement Bachelorette Degree or equivalent years of relevant work experience required. 5+ years of hotel management or supervisory experience required. Marriott experience required. Accounting or financial budgeting experience required. Experience in all phases of hotel management, including sales and marketing, daily management of all areas of operations involving human resources, food and beverage, budget management, rooms, housekeeping, maintenance, and landscaping. Prior experience using Windows-based software including Microsoft Word, Excel, and Outlook highly preferred. Must possess leadership skills to motivate and train staff to ensure accomplishment of goals. Must have solid long-range planning and development skills. Excellent organizational and prioritization skills. Excellent decision maker. Ability to work independently. Superior customer service skills. Excellent communication and presentation skills. May be required to travel. Able to work a flexible schedule. This company is an equal opportunity employer. frnch1

Posting Date Mar 16, 2021Job Number Job Category Property LeadershipLocation Hotel Forty Five Macon a Tribute Portfolio Hotel, 682 Cherry Street, Macon, Georgia, United States VIEW ON MAP Brand Tribute PortfolioSchedule Full-TimeRelocation? YPosition Type ManagementLocated Remotely? NAdditional Information: This hotel is owned and operated by an independent franchisee, Mainsail Lodging. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International. JOB SUMMARY Hotel Forty Five, Tribute Portfolio (Opening December 2021)Do you consider yourself a leader who feeds off the energy of being in the midst of the action? Are you a food and beverage visionary ready to execute your concepts and step up as Hotel General Manager? Do you have a passion for serving people and creating amazing moments? Discover Mainsail Lodging & Development, a dynamic, established company that enjoys the flexibility and agility of an entrepreneurial start-up. We consider ourselves the guide and our guests are our heroes! We celebrate and support them all while sharing our unique story. Our personality, narrative and services are specifically designed to provide the ultimate experience for our guests, and we need you to fully develop those while creating one-of-a-kind touchpoints that will make no two stays the same. And, of course, its our people who bring that experience to life. The ideal General Manager is the quarterback who actively participates in the operation and leads by example, constantly analyzing, inspecting, and innovating the operation and service delivery. This leadership role will implement the company's hyper-local hospitality principles by understanding the community's concerns and needs, which may include charitable and volunteering opportunities, participation in neighborhood association meetings and forging partnerships with local merchants, farmers, roasters, brew masters and artisans of the communities which we thrive in. Hotel Forty Five Our hotel stands on the iconic corner of Cotton Avenue and Cherry Street. While the intersection creates an angle of 45 degrees, our name is also a nod to Macons musical past (45 records). We are the keeper of this iconic corner, the record of its greatness and the player of its stories. If Macons soul is the heart of Georgia, this hotel is the heartbeat creating connections between locals and travelers that keep the rhythm steady. By embodying the spirit of an invested local, we contribute to furthering Macons atmosphere of friendship and familiarity. Nothing here is an accident. From the very beginning, Macon was built on purposeful intersections because when people of different backgrounds and passions have a place to connect, the results are something special. Far more than a stop, this hotel is the hub of Macons rich stories, attractions, and a future filled with excitement. The hotel will offer 94 gracious rooms and amenities include a rooftop bar, specialty restaurant, coffee bar, 2,000 square feet of meeting space and fitness center.Who We Are The hotel will be managed by Mainsail Lodging & Development, which was founded in 1999 by Joe Collier and Juli Corlew. The duo has grown Mainsail Lodging & Development from one lodging complex to a multi-faceted portfolio which includes the upper upscale brands of Autograph Collection Hotels and Tribute Portfolio, in addition to vacation rentals and a corporate housing business operating nationwide. Driven by the belief that each of our hotels should have a compelling story and seamlessly intertwine with the local community, Mainsail has learned to deliver inspiring experiences while cultivating a passionate following of advocates in each of their destinations. Hotel Forty Five will be this and more! Who You Are Your past experiences have led you to understand that community happens organically by being sincerely authentic and purposely intentional. There is an art and science to getting a hotel experience just right, and it revolves around people. A carefully selected and developed group of individuals will inspire one another to be the best they can be, and when given the opportunity, will create life changing moments. You are the coach who defines the mission, while motivating and focusing the team to deliver memorable experiences. In your personal life you are insatiably curious, seeking out the new and discovering a variety of adventures. You are open minded, naturally enthusiastic, a great listener and cheerfully collaborative. You believe lifes great instants are meant to be shared, and your passions span a spectrum of art, music, education and sports. And youre capable of telling a great story! What You Will Do Leads the pre-opening effort for the hotel by serving as the project leader of the critical path for the hotel team; collaborates frequently with Mainsail headquarters for support, clarification, direction, approval and potential risks; comfortable in leading through ambiguity to achieve certainty. Takes ownership of the short and long-term profitability of the hotel. Although not required to be a financial expert, the GM can interpret a P fluently to understand what the needs are to drive top-line revenue and what costs to control and enhance GOP. Acts as the mayor of the neighborhood and creates relationships and connections within the local community by knowing every merchant, operator, and owner within their vicinity. The role participates in local boards, community service projects, and events which strategically align with our brand. Attracts and selects the most qualified, on-brand talent; develops and coaches associates for future advancement; and guides the leadership team in their role and purpose in developing their people and identifying ways to improve the work environment through practices, tools and communication. Relentlessly reinforces the company's ideologies to ensure the tenets of hyper local hospitality, intuitive service, and teamwork are consistently practiced and modeled by all associates. Creates a Food + Beverage driven environment, ensuring the hotel's restaurant concepts are in full force. Partners closely with the leaders of Food+ Beverage to ensure offerings are locally sourced and produced, of the highest quality and celebrate the locality of the hotel. Passionately aware of average checks, VIP reservations, special events, costs, signature dishes and the mixologist's recent creation. A selfless, hands-on operator who, if called upon, will be comfortable in stripping beds, plating dishes, carrying luggage, and fluffing pillows. As a flat organization, the General Manager will need to participate as much as they lead. Encourages employees to follow instincts and use their best judgment to create experiences for guests that are thoughtful and authentic; ensures associates are educated thoroughly on Mainsails methods; consistently models and upholds Mainsails standards and code of ethics; utilizes guest feedback to improve service delivery. Believes in and exhibits the service chain profit theory and knows engaged employees create engaged and repeat guests. Dives deep into the sales and marketing efforts by measuring the effectiveness of broad-based marketing plans and yield management efforts to diversify sources of revenue while maximizing all viable market segments. JOB REQUIREMENTS Strong background in leading food and beverage outlets; Experience in concepting, positioning and marketing restaurants; Hotel experience with an upper-upscale boutique or lifestyle brand is a plus; Have led or participated in a hotel or major restaurant opening is optimal; Demonstrated participation in leading or sponsoring community events or organizations; can also demonstrate the building of past relationships with local merchants. This company is an equal opportunity employer. frnch1

Posting Date Mar 18, 2021Job Number Job Category Property LeadershipLocation The New York EDITION, Five Madison Avenue, New York, New York, United States VIEW ON MAP Brand Edition HotelsSchedule Full-TimeRelocation? YPosition Type ManagementLocated Remotely? N EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!But to create this magical experience, we need you.EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.We invite you to join us today. JOB SUMMARY Welcome to the first truly global luxury lifestyle hotel brand. EDITION hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service, to create a cultural destination that attracts in-the-know travelers, savvy locals, and the global community of the creative elite. EDITION hotels are enchanting and individually crafted by the world's top designers, architects, and creative partners to craft an experience that makes your spirit soar. We are currently seeking an entrepreneurial General Manager with independent or lifestyle hotel experience who can embody the brand's ethos with their individual style and sophistication. A leader who nurtures unparalleled service without pretense or limitations. An operational trailblazer who delivers outstanding financial performance while remaining true to the spirit of the brand. Are you ready to step into the limelight and take the next big step in your career? Are you ready for the next EDITION?CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, or related professional area. Preferred: • General Manager experience with emphasis on Lifestyle and Luxury. • Property pre-opening experience • Ability to work flexible hours including weekends, holidays and late nights. • Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.CORE WORK ACTIVITIES Own the Business Strategy • Stand at the forefront of the industry trend as a leader in this space. Actively monitor the competition and adjust dynamically to continually be ahead of the game. Set the standard for what other hotels want to achieve. • Explore new business opportunities with an ever-present eye for the innovative and unique. Develop business plans designed to maximize guest satisfaction, profitability, and market share. And then execute those business plans with panache and a meticulous focus on creating unique and original experiences that are authentic to EDITION brand values. • Translate macro-global strategic plans for the EDITION brand into a micro-local vision for the property, while always in tune with what EDITION stands for and is trying to achieve from a strategic business perspective. • Always know if the business is progressing in the right direction. Use data and lessons learned to continually be better - not just for the property as a whole, but to challenge all employees to be better today than they were every yesterday before that. Champion the Brand • Give the brand a voice - naturally showcasing what the brand has to offer and its virtues to others (employees, leaders, owners). Easily translate a passion for the brand into a unique experience for both guests and employees. • Personify the best values of the brand, demonstrating exceptional work ethic and service delivery for all employees on property. • Serve as both a change leader and change facilitator, championing the need for reinvention to stay relevant. Constantly ideate the innovative, encouraging others to experiment and take calculated risks to improve outcomes. • Dominate social media, nurture critical partnerships in the local community, and pursue a lifestyle public relations strategy that makes EDITION stand out. Build Influence Networks with Guests and the Local Community • Establish a presence for the brand and the hotel in the local community and builds strategic alliances to embed what's happening inside the hotel with what's happening outside of it. Build a buzz for everything the hotel and brand has to offer, not just in the immediate vicinity but throughout social media and other venues as well. • Go beyond just addressing what's not working, making sure to recognize the exceptional and continually up the ante for what defines best-in-class service delivery at EDITION. Know what guests need before they need it, whether it is a single high profile guest or a large group in town for an event, and transform everyday flawless service into an enchanting experience that keeps guests coming back for more. • Build networks to consistently enliven the brand with a focus on key partners in the community that align with brand values - think fashion, music, photographers, etc. - those relationships that will foster a guest experience that is like no other.Value Your Team - from the Top Down • Build a leadership team of brand advocates who believe in what EDITION has to offer and are personally invested in its success. Invest in the leadership team's success and development. Builds an environment where this is the norm - at all levels. • Foster an environment where employees know they are valued, ensuring they are treated fairly and with respect. Build a culture of open communication, spend time with employees on the frontlines, and be available for them ("open door policy"). • Monitor the local labor environment, including the competitiveness of pay and benefits, and partner with Human Resources to address issues. Ensure everyone has what they need- from work processes and systems to collaboration and teamwork. Show Owners What You're Made Of • Build a strong rapport and open dialogue with property owners, deepening the relationship through proactive and on-going communication. Use every opportunity to further engage the owners in the brand guest experience, while also showing mastery of analyses and results related to how the property is performing across guest, financial and employee metrics. • Masterfully balance owner interests and company interests, and develop solutions that create value for both. Focus on raising the bar, effectively creating and promoting ideas for improving property service and profitability to ownership. Make Sure Everything's Working Like a Well-Oiled Machine • Know that delivering on the financial and business results consistently and effectively is table stakes, and do it well. All the time. • Act as a steward of proper controls, ensuring property compliance with legal, safety, operations, labor, and EDITION product and service standards. Know that employees are always representing EDITION, and make sure they uphold brand and training standards each and every moment of their day. • Walk the property to ensure that everything is being done as it should - from routine and short-notice quality assurance audits, to regular audits, to detailed walk-throughs - to confirm building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Posting Date Mar 16, 2021Job Number Job Category Property LeadershipLocation Renaissance Fort Lauderdale Cruise Port Hotel, 1617 Southeast 17th St, Fort Lauderdale, Florida, United States VIEW ON MAP Brand Renaissance HotelsSchedule Full-TimeRelocation? NPosition Type ManagementLocated Remotely? NAdditional Information: This hotel is owned and operated by an independent franchisee, Wurzak Hotel Group. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.Our loss may be your gain. Our General Manager is leaving us for a career change and we hate to see her go...... While she will be missed, this change has provided an opportunity for a Marriott-trained professional to step up and step into this opportunity!! What we need: We seek a high-energy, servant-leader General Manager who can carry out the business strategies at the property to continue the successful positioning as a guest-centric destination. What you will do: Set the Guest Service "bar" at the level he or she expects and deliver on the expectation! Managing budgets and financial plans and controlling expenditure. Oversees all facets of the day-to-day operation of the hotel. Maintaining statistical and financial records. Recruiting, training, and monitoring of staff. Planning work schedules for individuals and teams. Meeting and greeting customers. Marriott full-service experience is required. Dealing with customer concerns and comments in a proactive way. Ensuring events and conferences run smoothly. Supervising maintenance, supplies, renovations, and furnishings. Dealing with contractors and suppliers. Ensuring security is staffed and operating at peak performance. Carrying out inspections of property and services. Ensuring compliance with licensing laws, health and safety, and other statutory regulations. and the list goes on.......... Education & Experience Minimum of five to eight years experience as a General Manager at a full-service property. Marriott full-service and/or Renaissance experience required. Bachelor's Degree in Hospitality Management or Business preferred. Knowledge, Skills, and Abilities Ability to communicate effectively verbally and in writing Working knowledge and comfortable with Operating systems Demonstrated ability to lead a team Excellent attention to detail Financial savvy Proficient in Microsoft Office products Competencies Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles. Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions. Adapts and changes course of action when appropriate; effectively transitions from task to task. Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments. Manages multiple projects and effectively prioritizes tasks and schedules people and tasks; utilizes resources effectively to meet goals. Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts. This company is an equal opportunity employer. frnch1

Posting Date Mar 17, 2021Job Number Job Category Property LeadershipLocation Renaissance Esmeralda Resort & Spa Indian Wells, 44-400 Indian Wells Lane, Indian Wells, California, United States VIEW ON MAP Brand Renaissance HotelsSchedule Full-TimeRelocation? YPosition Type ManagementLocated Remotely? N You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn't find in a travel guide. If this sounds like you, you're in the right place. You've got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That's why we're not just looking for anyone. We're looking for someone like you. JOB SUMMARY Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Drives implementation of the Renaissance brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution and guides their individual professional development. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owner work together to achieve Renaissance brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents Marriott and Renaissance brand values in all leadership actions.CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, or related professional area.Preferred: • General Manager experience with emphasis on Boutique and Luxury. • Ability to work flexible hours including weekends, holidays and late nights. • Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.JOB SPECIFIC TASKSBusiness Strategy Development Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; verifies that property business plans are aligned with Marriott and Renaissance brand business strategies; translates Renaissance global strategic plan into one that can be executed on property.Business Strategy Execution Executes business plans designed to maximize property customer satisfaction, profitability, and market share; verifies that property business plans and employees are aligned with Marriott and Renaissance brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; drives business plans and actions to have a positive impact on property performance.Sales and Marketing Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; verifies that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.Talent Management and Organizational Capability Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; verifies that all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; drives for effective work processes, systems and teamwork to maximize individual and overall property performance.Brand Champion Serves as a passionate brand advocate and verifies that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and Renaissance brand goals to employees, property leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change; inspires and motivates team to achieve operational excellence; represents Marriott and Renaissance brand values in all leadership actions.Business Information Analysis Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.Employee and Labor Relations Verifies that all employees are treated fairly, and with respect, and handles any gaps that are discovered; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self available to employees ("open door policy"); ensures pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.Revenue Management Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports Renaissance brand positioning in local market; monitors demand forecasting and revenue practices to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.Owner Relations Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott/Renaissance brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership.Customer and Public Relations Management Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity ("PR buzz").Company/Brand Policy, Procedures, and Standards Compliance Verifies property compliance with legal, safety, operations, labor, and Marriott and Renaissance brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; verifies that employees are appropriately trained and performing to standard.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Posting Date Mar 17, 2021Job Number Job Category Procurement, Purchasing, and Quality AssuranceLocation JW Scottsdale Camelback Inn, 5402 E Lincoln Dr, Scottsdale, Arizona, United States VIEW ON MAP Brand Marriott Hotels ResortsSchedule Full-TimeRelocation? NPosition Type Non-ManagementLocated Remotely? NMarriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. JOB SUMMARYCalculate figures for food inventories, orders, and costs. Maintain clear and organized records to ensure all reports and invoices are filed and stored properly. Post invoices using computer programs. Conduct inventory audits to determine inventory levels and needs. Complete requisition forms for inventory and supplies. Notify manager/supervisor of low stock levels. Verify and track received inventory and complete inventory reports and logs. Reconcile shipping invoices and receiving reports to ensure count accuracy. Receive, unload, and process deliveries. Refuse acceptance of damaged, unacceptable, or incorrect items. Troubleshoot vendor delivery issues and oversee return process. Adhere to food safety and handling policies and procedures across all food-related areas. Monitor PAR levels for all food items to ensure proper levels. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.