Hyatt

3 job(s) at Hyatt

Hyatt Escondido, California
Dec 01, 2022
Full time
Job Description POSITION SUMMARY Meet and greet guests as they arrive for scheduled sales presentations or stop by the sales gallery for general information. Ensures that all guests are comfortable and offers refreshments to guests as they wait for sales presentations. Assign guests to proper Sales Executive and track and update reports regarding line rotation. Award premiums (gifts) to guests upon completion of sales presentation and track premium delivery in computer system. Ensure that the common areas in the gallery are neat, clean and stocked with various hospitality items. Responsible for the input and management of all direct tours and sales wave availability to include new tour bookings, reschedules and cancels. Ensure all package and direct tour leads are reconciled in computer system. Responsible for communicating updated tour availability to Sales Front Desk and Marketing Executives and/or Tour Brokers in the field. Contact preview package customer via telephone. Confirm arrival dates and to create clear expectations of preview package and site visit to include sales presentation time and location and accommodations. Provide personal planning services including offers to arrange dining reservations, golf tee times, and activities. Cross reference information and reservations in multiple computer systems to ensure customer needs are met. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested. Hyatt Residence Club is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.
Hyatt San Antonio, Texas
Dec 01, 2022
Full time
Job Description JOB SUMMARY Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties. CORE WORK ACTIVITIES Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time. Attention to customer service with a professional and pleasant personality. Available to work a flexible schedule including evenings, weekends, and holidays. Perform other reasonable job duties as requested by Supervisors. Hyatt Residence Club is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.
Hyatt Chicago, Illinois
Nov 29, 2022
Full time
Description: This position is responsible for accurate configuration and effective training of systems and operational practices within scope of the GHT Onboarding team (Hyatt's central systems) at Hotel Openings and Acquisitions and supporting hotels through transitions (approximately 20 projects a year). The Specialist will be required to interact with the hotel team, vendors, and regional teams seamlessly to successfully communicate policies, brand standards, accounting, and rooms practices. In doing so they will ensure the successful implementation of Hyatt's technology footprint and onboarding of Hyatt's new colleagues. The position will require coordination of multiple projects and priorities at the same time. Interaction and communication with the Onboarding Manager, other departments within Corporate and the hotels as well as vendors will be critical. Qualifications: Position Responsibilities / Essential Functions • Management of the configuration, training and go live phases of a hotel opening or acquisition project. This is done through coordination between the hotel team, vendors, and regional teams (IT, WoH, Revenue etc), and accessing various systems to validate setup. • Conduct training classes related to systems and topics within GHTO's scope as needed during hotel onboarding. Must be able to conduct training sessions in person and virtually. • Assist with the development of training materials for use by the GHTO team, the hotels, and our vendors. Training materials include slide decks, trainers notes, and videos. • Maintain a relationship with Hyatt's vendors across the Americas ( 5 different vendors/offices) that implement and train the systems installed at new Hyatt hotels. This is done through regular meetings with vendor counterparts during the course of each project to discuss project needs. • Demonstrate a commitment to Hyatt core values • The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary Experience • Hotel Supervisory Experience in Operations (2 years) • Experience managing multiple initiatives (1 years) • In depth knowledge of core property management systems (PMS, CRS, Sales & Revenue) • Experience in conducting classroom and virtual training (1 years) Education • College degree preferred or equivalent work experience with major hotel management company Computer Skills Needed to Perform this Job • Experience with Hyatt systems, Reserve, Opera PMS, Colleague Advantage, HyGeo, Envision, Prio, World of Hyatt app • Experience with varied Guest Service Systems is helpful • Moderate experience with Microsoft Office Additional Comments and Requirements • Must be able to handle multiple projects in varied stages of planning • Ability to work closely with multiple business units, understanding the varied priorities • Must be a self-starter and comfortable working independently, working with others remotely and with different cultures • Excellent written and verbal communication skills are required as planning is done remotely • Proficient in both spoken and written Spanish. • Occasional travel to support project needs. Approximately 30% of time. Primary Location: US-IL-Chicago Organization: Hyatt Corporate Office, Chicago Pay Basis: Yearly Job Level: Full-time Job: Hotel Operations Req ID: CHI012417 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.