JOB SUMMARY:The primary responsibility of the Snack Bar Attendant is to accurately handle cash register transactions and ensure guests are greeted cheerfully and prepare Food & beverages per guest's request ESSENTIAL JOB FUNCTIONS: Provides fast, friendly, professional and responsive customer service to restaurant guests and staff. Engages in friendly conversations with guest whenever possible using the 10/5 Rule: 10 feet - make eye contact and smile, 5 feet - greet and speak to guest. Accurately inputs all orders into the POS terminal. Accurately posts all transactions on the POS terminal giving correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Makes drinks to order in accordance with established recipes and time guidelines. Delivers product to customer in timely manner. Maintain high levels of customer service at all times. Thanks guests for their patronage. Maintain appropriate level of stock items in area. Assist in maintaining display cases and pastry par levels. Keeps designated working area clean and organized and assists in maintaining cleanliness of surrounding areas, and condiment areas in accordance with established health and safety standards. Assist all co-workers as needed. Assist management in getting food product to customer Assist in training new attendants and new management staff during their training period. Responsible for periodic cleaning tasks assigned by Management Attend mandatory meetings and training classes as assigned. Resolve guest complaints expeditiously and inform Management of the complaints QUALIFICATIONS: Must have 6 months previous cash handling experience. Must be able to work any day, any time, any shift. Work requires effective communication in English, both verbal and written form in a professional manner. Must present a neat and professional appearance. Work requires attention to detail and accuracy. Work requires interactions with customers, public and co-workers. Work requires use of a computer and/or cash register. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Mar 28, 2024
Full time
JOB SUMMARY:The primary responsibility of the Snack Bar Attendant is to accurately handle cash register transactions and ensure guests are greeted cheerfully and prepare Food & beverages per guest's request ESSENTIAL JOB FUNCTIONS: Provides fast, friendly, professional and responsive customer service to restaurant guests and staff. Engages in friendly conversations with guest whenever possible using the 10/5 Rule: 10 feet - make eye contact and smile, 5 feet - greet and speak to guest. Accurately inputs all orders into the POS terminal. Accurately posts all transactions on the POS terminal giving correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Makes drinks to order in accordance with established recipes and time guidelines. Delivers product to customer in timely manner. Maintain high levels of customer service at all times. Thanks guests for their patronage. Maintain appropriate level of stock items in area. Assist in maintaining display cases and pastry par levels. Keeps designated working area clean and organized and assists in maintaining cleanliness of surrounding areas, and condiment areas in accordance with established health and safety standards. Assist all co-workers as needed. Assist management in getting food product to customer Assist in training new attendants and new management staff during their training period. Responsible for periodic cleaning tasks assigned by Management Attend mandatory meetings and training classes as assigned. Resolve guest complaints expeditiously and inform Management of the complaints QUALIFICATIONS: Must have 6 months previous cash handling experience. Must be able to work any day, any time, any shift. Work requires effective communication in English, both verbal and written form in a professional manner. Must present a neat and professional appearance. Work requires attention to detail and accuracy. Work requires interactions with customers, public and co-workers. Work requires use of a computer and/or cash register. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Fast paced environment, multiple tasks to be handled under time constraint. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
WELCOME TO THE EMPIRE Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting and iGaming platform across America. We share a passion for sports and iGaming and are industry leaders providing best-in-class service for all our customers. BEHOLD Caesars Sportsbook, America's leading sports book provider, has an immediate opening for a VIP Sports Executive Host - IGaming. The VIP Executive Host - iGaming acts as the primary growth engine for Caesars online casino VIPs, building relationships with players to increase app engagement and drive the VIP segment of the business. The Host can quickly develop a rapport via phone, email, and text, and build trust with our highest worth VIPs and will build upon an existing database, prospect for new players, and reactivate inactive players. This person will be able to speak the language of a gambler, understand the industry, and be passionate about their business. Functioning in many different systems, a great Host must wear many hats to deliver white glove service including assistance with the app, payments, Caesars Rewards, booking trips to our over 40 properties throughout the country and offering money-can't-buy VIP experiences at major events and at our Caesars properties. This role is ideal for someone who wants to earn uncapped incentives and knows how to put in the extra effort to do so. What You Will Do: Sales Manages all aspects of a guest's account in all states for iGaming, and Sports Betting where applicable. Understands the best communication preferences for each player, (phone, email, or text) and uses all available technology to manage the relationship. Fully knowledgeable of all happenings on property and in-market for cross-sell opportunities. Demonstrates mastery of all existing products/services and/or progress on new initiatives, bonus programs and system changes. Service Constantly strives to delight our guests by exceeding expectations through enthusiastic and personalized service. Hosts guests at social events and special promotions, as applicable. Ensures all concerns are addressed in a timely manner communicating with internal and external partners. Handles difficult situations in a calm and professional manner, seeking to de-escalate the situation and ensure customer satisfaction. Demonstrates a willingness to teach, mentor, train and share information with colleagues. Communication Uses available technology and resources, including Textline, Teams, Slack, RingCentral, Salesforce, emails, and cell phones, to ensure all guests are receiving VIP treatment inside and outside of standard business hours. Coordinates with internal and external business stakeholders including, but not limited to Player Support, Caesars Rewards team, VIP Leaders, Marketing Technology/IT managers, software platform vendors, and analytics team members, to advance VIP efforts. Communicates successes and challenges on a regular and on-going basis to direct supervisor and works with Leadership to improve. Strategy & Innovation Brainstorms and helps create new VIP promotions and initiatives to enhance the value VIP program producing measurable financial results from VIP guest-base. Responds to daily reporting identifying movement in coded population including incliners, decliners, defectors, and funding changes with personal outreach and VIP offers. Identifies ways to increase efficiencies and improve upon products and services. Has the ability to multitask and prioritize in a fast-paced environment. Integrity & Compliance Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty. Coordinates with Compliance, Responsible Gaming and other Risk Management team members as needed on guest claims and disputes to resolve conflicts. What You Will Need: Three+ years of experience in sales, casino, and/or loyalty marketing. Bachelor's Degree or equivalent work experience. Experience in Microsoft Office Suite, Salesforce, understanding Analytics dashboards, and gaming technologies High level of energy, enthusiasm, and passion for improving the player experience and relentless in the pursuit of results. Knowledge of iGaming required. Excellent communication, time management, and organization skills are required. Able to overcome resistance to change and influence people. Must be able to obtain gaming license in all jurisdictions Caesars casinos operate in. Physical Requirements: Must have manual dexterity and coordination to operate office equipment including, but not limited to computers, telephone/headset, etc. Must be able to work in moderate to loud noise conditions. Must be able to make telephone calls for extended periods (minimum 60+ calls/day). Must be able to lift up to 15 pounds. Must be able to tolerate areas containing secondhand smoke. Must be able to work for long periods of time, under fluorescent lighting. Must be able to work at a desk, for most of the day, in a seated position. Must be able to spend most of the day working off computer monitors and operating a keyboard. Although most of the position will be spent seated at a desk, there will be occasions where candidate must be able to remain on one's feet for long periods of time, and/or walk for long distances. Must be able to travel as needed. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Sportsbook & Casino reserves the right to make changes to the job description whenever necessary. As a part of Caesars Sportsbook & Casino's employment process, finalist candidates will be required to complete a drug test and background check upon offer acceptance.
Mar 28, 2024
Full time
WELCOME TO THE EMPIRE Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting and iGaming platform across America. We share a passion for sports and iGaming and are industry leaders providing best-in-class service for all our customers. BEHOLD Caesars Sportsbook, America's leading sports book provider, has an immediate opening for a VIP Sports Executive Host - IGaming. The VIP Executive Host - iGaming acts as the primary growth engine for Caesars online casino VIPs, building relationships with players to increase app engagement and drive the VIP segment of the business. The Host can quickly develop a rapport via phone, email, and text, and build trust with our highest worth VIPs and will build upon an existing database, prospect for new players, and reactivate inactive players. This person will be able to speak the language of a gambler, understand the industry, and be passionate about their business. Functioning in many different systems, a great Host must wear many hats to deliver white glove service including assistance with the app, payments, Caesars Rewards, booking trips to our over 40 properties throughout the country and offering money-can't-buy VIP experiences at major events and at our Caesars properties. This role is ideal for someone who wants to earn uncapped incentives and knows how to put in the extra effort to do so. What You Will Do: Sales Manages all aspects of a guest's account in all states for iGaming, and Sports Betting where applicable. Understands the best communication preferences for each player, (phone, email, or text) and uses all available technology to manage the relationship. Fully knowledgeable of all happenings on property and in-market for cross-sell opportunities. Demonstrates mastery of all existing products/services and/or progress on new initiatives, bonus programs and system changes. Service Constantly strives to delight our guests by exceeding expectations through enthusiastic and personalized service. Hosts guests at social events and special promotions, as applicable. Ensures all concerns are addressed in a timely manner communicating with internal and external partners. Handles difficult situations in a calm and professional manner, seeking to de-escalate the situation and ensure customer satisfaction. Demonstrates a willingness to teach, mentor, train and share information with colleagues. Communication Uses available technology and resources, including Textline, Teams, Slack, RingCentral, Salesforce, emails, and cell phones, to ensure all guests are receiving VIP treatment inside and outside of standard business hours. Coordinates with internal and external business stakeholders including, but not limited to Player Support, Caesars Rewards team, VIP Leaders, Marketing Technology/IT managers, software platform vendors, and analytics team members, to advance VIP efforts. Communicates successes and challenges on a regular and on-going basis to direct supervisor and works with Leadership to improve. Strategy & Innovation Brainstorms and helps create new VIP promotions and initiatives to enhance the value VIP program producing measurable financial results from VIP guest-base. Responds to daily reporting identifying movement in coded population including incliners, decliners, defectors, and funding changes with personal outreach and VIP offers. Identifies ways to increase efficiencies and improve upon products and services. Has the ability to multitask and prioritize in a fast-paced environment. Integrity & Compliance Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty. Coordinates with Compliance, Responsible Gaming and other Risk Management team members as needed on guest claims and disputes to resolve conflicts. What You Will Need: Three+ years of experience in sales, casino, and/or loyalty marketing. Bachelor's Degree or equivalent work experience. Experience in Microsoft Office Suite, Salesforce, understanding Analytics dashboards, and gaming technologies High level of energy, enthusiasm, and passion for improving the player experience and relentless in the pursuit of results. Knowledge of iGaming required. Excellent communication, time management, and organization skills are required. Able to overcome resistance to change and influence people. Must be able to obtain gaming license in all jurisdictions Caesars casinos operate in. Physical Requirements: Must have manual dexterity and coordination to operate office equipment including, but not limited to computers, telephone/headset, etc. Must be able to work in moderate to loud noise conditions. Must be able to make telephone calls for extended periods (minimum 60+ calls/day). Must be able to lift up to 15 pounds. Must be able to tolerate areas containing secondhand smoke. Must be able to work for long periods of time, under fluorescent lighting. Must be able to work at a desk, for most of the day, in a seated position. Must be able to spend most of the day working off computer monitors and operating a keyboard. Although most of the position will be spent seated at a desk, there will be occasions where candidate must be able to remain on one's feet for long periods of time, and/or walk for long distances. Must be able to travel as needed. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Sportsbook & Casino reserves the right to make changes to the job description whenever necessary. As a part of Caesars Sportsbook & Casino's employment process, finalist candidates will be required to complete a drug test and background check upon offer acceptance.
JOB SUMMARY: Responsible for the overall operation of the Hotel for Harrah's Atlantic City, including Front Desk, Front Services, Wardrobe and the Spa/Salon.DIRECTLY SUPERVISES:Manager Hotel OperationsManager SpaDual Property Position (CAC/HAC)Atlantic City Operations KEY JOB FUNCTIONS: Assist in developing long-range planning goals, including capital needs for new technology, staffing needs and products and services that will enhance the revenue growth of the operation Assist in the creation and execution of the budget; develop and implement cost control procedures Structures hotel operation objectives toward the attainment of established financial goals and service goals Establish standards of performance for departmental managers and supervisors Successfully manages and motivates teams and resources within the areas of responsibility Ensures compliance with company policies and procedures Ensure coordination of Hotel Operations with other departments for the highest degree of customer satisfaction and efficient operation Maintain up to date knowledge of industry trends and make recommendations for implementation Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies. Identify compliance risks and take actions necessary to eliminate or minimize risks. Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior. Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct. EDUCATION and/or EXPERIENCE: Bachelor's degree or equivalent experience in Hotel Operations. Diverse business experience with significant administrative responsibilities in a major corporation with multiple units. Minimum five years hotel leadership experience. Minimum three years resort hotel experience. QUALIFICATIONS: Thorough understanding of profit and loss statements and budgetary procedures Must possess a polished set of communication skills, demonstrated leadership ability and organizational skills Must be flexible to the demands of the changing needs of the business and be available to work the hours required of the position Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business WORK ENVIRONMENT:Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changesDisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Mar 28, 2024
Full time
JOB SUMMARY: Responsible for the overall operation of the Hotel for Harrah's Atlantic City, including Front Desk, Front Services, Wardrobe and the Spa/Salon.DIRECTLY SUPERVISES:Manager Hotel OperationsManager SpaDual Property Position (CAC/HAC)Atlantic City Operations KEY JOB FUNCTIONS: Assist in developing long-range planning goals, including capital needs for new technology, staffing needs and products and services that will enhance the revenue growth of the operation Assist in the creation and execution of the budget; develop and implement cost control procedures Structures hotel operation objectives toward the attainment of established financial goals and service goals Establish standards of performance for departmental managers and supervisors Successfully manages and motivates teams and resources within the areas of responsibility Ensures compliance with company policies and procedures Ensure coordination of Hotel Operations with other departments for the highest degree of customer satisfaction and efficient operation Maintain up to date knowledge of industry trends and make recommendations for implementation Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies. Identify compliance risks and take actions necessary to eliminate or minimize risks. Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior. Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct. EDUCATION and/or EXPERIENCE: Bachelor's degree or equivalent experience in Hotel Operations. Diverse business experience with significant administrative responsibilities in a major corporation with multiple units. Minimum five years hotel leadership experience. Minimum three years resort hotel experience. QUALIFICATIONS: Thorough understanding of profit and loss statements and budgetary procedures Must possess a polished set of communication skills, demonstrated leadership ability and organizational skills Must be flexible to the demands of the changing needs of the business and be available to work the hours required of the position Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business WORK ENVIRONMENT:Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changesDisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
JOB SUMMARY:The Stewarding Supervisor is responsible to standardize, maintain, and continuously improve quality of cleanliness and maintenance in all back of house F&B areas. The Stewarding Operations Manager is responsible for the management of all aspects of the Stewarding Department functions, in accordance with hotel standards. The Stewarding Operations Manager directs, implements and maintains a service and management philosophy, which serves as a guide to respective staff.ESSENTIAL JOB FUNCTIONS: The overall cleanliness of all F&B related BOH areas Monitor and evaluate staffing levels and hire, train and motivate staff to ensure adequate guidance and resources exist to accomplish established objectives Develops highly skilled, successful employees, sets realistic and measurable service standards and goals Oversees and / or conducts inspections of back of the house areas for cleanliness and maintenance of equipment Supervises the cleaning necessary to meet the requirements of the SNHD Conducts internal health inspection in conjunction with the Executive Chef/ safety team Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts, adjusting schedules throughout the week to meet the business demands Continuously improves BOH related services by evaluating problems using feedback or data Perform BUZZ meetings with staff, ensuring that service is technically proficient Keeps team well informed of property promotions and events Consistently follows company policies, procedures and industry regulations Practice and observe safety rules and regulations and ensure others to do the same. Ensure that all items are stored in accordance with State/Local Health and Fire Departments regulations and according to Hotel requirements Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategies Addresses employee performance issues, coaches for improvement and provides ongoing feedback Inspect grooming and attire of staff; rectify any deficiencies Holds employees accountable Maintains accurate and up-to-date employee records, completes performance reviews in a timely fashion Clearly understands and abides by the CBA Union contract Ensures that cleanliness of all kitchen and stewarding equipment is adhered to Maintain complete knowledge of correct maintenance and use of equipment Responsible for training staff in the use of chemicals related to the department and proper methods for cleaning Responsible for the delegation of job duties to work force Oversees the disposal of trash and garbage Check storage areas for proper supplies, organization and cleanliness Monitor and ensure that all temperature and chemical solution requirements are met with regard to dishwashing, pot washing and storage Identify dish machine problems by inspecting washed wares; resolve problem situations Prepare contingency plans for equipment which cannot be repaired immediately Monitor and maintain pest control requirements in accordance with hotel standards Perform training sessions with staff, ensuring that service is technically proficient Review Kitchen and Restaurant service needs from Stewarding throughout the shift and ensure that all requirements are met according to specifications Assist Stewarding Staff with their job functions where needed to ensure optimum cleanliness and service standards Respond to emergency situations accordingly Perform all other job-related duties as requested EDUCATION AND EXPERIENCE: Minimum of 3 years' experience in a similar role I a high-volume food service or food processing environment OTHER MININMUM QUALIFICATIONS: Able to manage team of 15-20 managers and supervisors and 200 hourly employees In-depth knowledge on latest cleaning and sanitation practices including chemicals Passionate approach to streamline operational procedures and increase productivity of department Excellent communication and administration skills Passion to explore and test latest technologies Applies best industry best practices Ability to maintain and further develop the standards set by Caesars Entertainment Work requires effective communication in English, both verbal and written form in a professional manner Must present a neat and professional appearance Bilingual abilities are preferred but not required Flexibility with working various shifts PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Requires mobility. Ability to grasp, lift, move, or push goods on cart/truck weighing a maximum of 100 pounds Ability to work in confined spaces Eye/hand coordination and manual dexterity Ability to distinguish letters, symbols, and colors Normal vision and hearing range Requires mobility Operate in a working environment that is subject to varying levels of cold, heat, and noise Observe and direct the actions of subordinates and to inspect any areas for which responsible Review and comprehend all necessary documentation Use the equipment associated with the position Effectively and efficiently move around kitchen and restaurant areas Work is physical in nature and requires physical mobility, including but not limited to bending, carrying, climbing, reaching, and twisting- these actions are required in order to monitor and inspect restaurant Must be able to lift up to 50 lbs. Must be able to obtain ServSafe Certification DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): Kitchen Worker, Pot Washer, Utility Porter and Linen Attendant Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Mar 28, 2024
Full time
JOB SUMMARY:The Stewarding Supervisor is responsible to standardize, maintain, and continuously improve quality of cleanliness and maintenance in all back of house F&B areas. The Stewarding Operations Manager is responsible for the management of all aspects of the Stewarding Department functions, in accordance with hotel standards. The Stewarding Operations Manager directs, implements and maintains a service and management philosophy, which serves as a guide to respective staff.ESSENTIAL JOB FUNCTIONS: The overall cleanliness of all F&B related BOH areas Monitor and evaluate staffing levels and hire, train and motivate staff to ensure adequate guidance and resources exist to accomplish established objectives Develops highly skilled, successful employees, sets realistic and measurable service standards and goals Oversees and / or conducts inspections of back of the house areas for cleanliness and maintenance of equipment Supervises the cleaning necessary to meet the requirements of the SNHD Conducts internal health inspection in conjunction with the Executive Chef/ safety team Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts, adjusting schedules throughout the week to meet the business demands Continuously improves BOH related services by evaluating problems using feedback or data Perform BUZZ meetings with staff, ensuring that service is technically proficient Keeps team well informed of property promotions and events Consistently follows company policies, procedures and industry regulations Practice and observe safety rules and regulations and ensure others to do the same. Ensure that all items are stored in accordance with State/Local Health and Fire Departments regulations and according to Hotel requirements Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategies Addresses employee performance issues, coaches for improvement and provides ongoing feedback Inspect grooming and attire of staff; rectify any deficiencies Holds employees accountable Maintains accurate and up-to-date employee records, completes performance reviews in a timely fashion Clearly understands and abides by the CBA Union contract Ensures that cleanliness of all kitchen and stewarding equipment is adhered to Maintain complete knowledge of correct maintenance and use of equipment Responsible for training staff in the use of chemicals related to the department and proper methods for cleaning Responsible for the delegation of job duties to work force Oversees the disposal of trash and garbage Check storage areas for proper supplies, organization and cleanliness Monitor and ensure that all temperature and chemical solution requirements are met with regard to dishwashing, pot washing and storage Identify dish machine problems by inspecting washed wares; resolve problem situations Prepare contingency plans for equipment which cannot be repaired immediately Monitor and maintain pest control requirements in accordance with hotel standards Perform training sessions with staff, ensuring that service is technically proficient Review Kitchen and Restaurant service needs from Stewarding throughout the shift and ensure that all requirements are met according to specifications Assist Stewarding Staff with their job functions where needed to ensure optimum cleanliness and service standards Respond to emergency situations accordingly Perform all other job-related duties as requested EDUCATION AND EXPERIENCE: Minimum of 3 years' experience in a similar role I a high-volume food service or food processing environment OTHER MININMUM QUALIFICATIONS: Able to manage team of 15-20 managers and supervisors and 200 hourly employees In-depth knowledge on latest cleaning and sanitation practices including chemicals Passionate approach to streamline operational procedures and increase productivity of department Excellent communication and administration skills Passion to explore and test latest technologies Applies best industry best practices Ability to maintain and further develop the standards set by Caesars Entertainment Work requires effective communication in English, both verbal and written form in a professional manner Must present a neat and professional appearance Bilingual abilities are preferred but not required Flexibility with working various shifts PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Requires mobility. Ability to grasp, lift, move, or push goods on cart/truck weighing a maximum of 100 pounds Ability to work in confined spaces Eye/hand coordination and manual dexterity Ability to distinguish letters, symbols, and colors Normal vision and hearing range Requires mobility Operate in a working environment that is subject to varying levels of cold, heat, and noise Observe and direct the actions of subordinates and to inspect any areas for which responsible Review and comprehend all necessary documentation Use the equipment associated with the position Effectively and efficiently move around kitchen and restaurant areas Work is physical in nature and requires physical mobility, including but not limited to bending, carrying, climbing, reaching, and twisting- these actions are required in order to monitor and inspect restaurant Must be able to lift up to 50 lbs. Must be able to obtain ServSafe Certification DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES): Kitchen Worker, Pot Washer, Utility Porter and Linen Attendant Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment provider.Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.POSITION PURPOSEProvide direct and general supervision to slot team in order to ensure the highest level of guest satisfaction; ensure compliance with gaming regulations while supporting Horseshoe St. Louis vision, mission and values.ESSENTIAL FUNCTIONS(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)1. Staff, schedule, evaluate, train, develop and monitor team members. Recommend wage increases, promotions, demotions, discipline and other employment actions for team members.2. Assist in observing slot play, resolve guest and employee problems and promote compliance with slot procedures and rules while ensuring slot security and reporting on specific play or problems as required.3. Monitor work areas to ensure cleanliness and safety standards are achieved and customer requests are addressed and resolved.4. Ensure slot employees are following established gaming and company procedures at all times.5. Respond to the needs of guests, and accurately handle guests' monetary transactions; has the resiliency to deal with difficult customers.6. Ensure the correct payment and verification of jackpots on slot machines according to established procedures.7. Proactively promote the Trop Advantage card program; understand current card benefits and information and presents program to customers.8. Accurately maintain and control of money flow during shift with customers and employees.9. Create and maintain an enjoyable environment for our casino guest, while ensuring the integrity of casino operations and adhere to all company policies, internal controls and Missouri Gaming Commission requirements.10. Have a clear understanding of slot machines operation and how to read the pay tables.11. Perform other duties as assigned by management.12. Demonstrate great customer service both externally and internally and provide a positive work environment.JOB QUALIFICATIONS Ability to obtain and maintain valid gaming license Must be at least 21 years of age Prior Slot Operations and/or supervisory experience Demonstrated ability to accurately account for cash transactions Demonstrated ability to work successfully with the publicThese skills and abilities are typically acquired through the completion of a high school education or equivalent and two years experience directly related to casino or slot operations with one year supervisory experience or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position
Mar 28, 2024
Full time
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment provider.Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, 'Create the Extraordinary'. Our vision, 'Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. '. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.POSITION PURPOSEProvide direct and general supervision to slot team in order to ensure the highest level of guest satisfaction; ensure compliance with gaming regulations while supporting Horseshoe St. Louis vision, mission and values.ESSENTIAL FUNCTIONS(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)1. Staff, schedule, evaluate, train, develop and monitor team members. Recommend wage increases, promotions, demotions, discipline and other employment actions for team members.2. Assist in observing slot play, resolve guest and employee problems and promote compliance with slot procedures and rules while ensuring slot security and reporting on specific play or problems as required.3. Monitor work areas to ensure cleanliness and safety standards are achieved and customer requests are addressed and resolved.4. Ensure slot employees are following established gaming and company procedures at all times.5. Respond to the needs of guests, and accurately handle guests' monetary transactions; has the resiliency to deal with difficult customers.6. Ensure the correct payment and verification of jackpots on slot machines according to established procedures.7. Proactively promote the Trop Advantage card program; understand current card benefits and information and presents program to customers.8. Accurately maintain and control of money flow during shift with customers and employees.9. Create and maintain an enjoyable environment for our casino guest, while ensuring the integrity of casino operations and adhere to all company policies, internal controls and Missouri Gaming Commission requirements.10. Have a clear understanding of slot machines operation and how to read the pay tables.11. Perform other duties as assigned by management.12. Demonstrate great customer service both externally and internally and provide a positive work environment.JOB QUALIFICATIONS Ability to obtain and maintain valid gaming license Must be at least 21 years of age Prior Slot Operations and/or supervisory experience Demonstrated ability to accurately account for cash transactions Demonstrated ability to work successfully with the publicThese skills and abilities are typically acquired through the completion of a high school education or equivalent and two years experience directly related to casino or slot operations with one year supervisory experience or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position
JOB SUMMARY: The primary responsibility of the quick service restaurant team member is to provide excellent customer service to guests by preparing and cooking food orders per guest's requests. ESSENTIAL JOB FUNCTIONS: Prepares and produces menu items to recipe standards in a quick and efficient manner. Can prepare items such as but not limited to soups, salads, appetizers, sandwiches, entrees, breakfast items and desserts. Ability to work in a fast paced, high volume kitchen that prepares quick service items according to recipe specifications. Controls food production in all work areas including proper cooking methods, proper cooking times and temperature. Familiar with all phases of food preparation techniques. Maintains assigned station and equipment in a clean and sanitary condition. Provides fast, friendly, professional and responsive customer service to restaurant guests and staff. Engages in friendly conversations with guest whenever possible using 10/5 Rule: 10 feet - make eye contact and smile, 5 feet - greet and speak to guest. Keeps designated working area clean and organized and assists in maintaining cleanliness of surrounding areas, and condiment areas in accordance with established health and safety standards. Assist in training new team members and management staff during their training period. Responsible for periodic cleaning tasks assigned by management. Resolve guest complaints expeditiously and inform management of the complaints.QUALIFICATIONS: High School Diploma or equivalent required. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must be 18 years of age. Must pass background check. Must be able to work any day of the week and any shift, including holidays and weekends. Must present a well-groomed appearance. Must have excellent customer service/communication skills. 2-3 years of culinary experience/education preferred. WORK ENVIRONMENT REQUIREMENTS: Must be able to work independently along with a team mentality. Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs or more. Must be able to stand for prolonged periods of time or entire shift. Must be able to work at a fast pace and in stressful situations. Is able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust. Must be able to read, write, speak and understand English. Must be able to maneuver around office areas, effectively work in high traffic areas and responds to visual and aural cues.
Mar 28, 2024
Full time
JOB SUMMARY: The primary responsibility of the quick service restaurant team member is to provide excellent customer service to guests by preparing and cooking food orders per guest's requests. ESSENTIAL JOB FUNCTIONS: Prepares and produces menu items to recipe standards in a quick and efficient manner. Can prepare items such as but not limited to soups, salads, appetizers, sandwiches, entrees, breakfast items and desserts. Ability to work in a fast paced, high volume kitchen that prepares quick service items according to recipe specifications. Controls food production in all work areas including proper cooking methods, proper cooking times and temperature. Familiar with all phases of food preparation techniques. Maintains assigned station and equipment in a clean and sanitary condition. Provides fast, friendly, professional and responsive customer service to restaurant guests and staff. Engages in friendly conversations with guest whenever possible using 10/5 Rule: 10 feet - make eye contact and smile, 5 feet - greet and speak to guest. Keeps designated working area clean and organized and assists in maintaining cleanliness of surrounding areas, and condiment areas in accordance with established health and safety standards. Assist in training new team members and management staff during their training period. Responsible for periodic cleaning tasks assigned by management. Resolve guest complaints expeditiously and inform management of the complaints.QUALIFICATIONS: High School Diploma or equivalent required. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must be 18 years of age. Must pass background check. Must be able to work any day of the week and any shift, including holidays and weekends. Must present a well-groomed appearance. Must have excellent customer service/communication skills. 2-3 years of culinary experience/education preferred. WORK ENVIRONMENT REQUIREMENTS: Must be able to work independently along with a team mentality. Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs or more. Must be able to stand for prolonged periods of time or entire shift. Must be able to work at a fast pace and in stressful situations. Is able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust. Must be able to read, write, speak and understand English. Must be able to maneuver around office areas, effectively work in high traffic areas and responds to visual and aural cues.
Qualifications: Previous housekeeping experience preferred, but will train excellent applicants. Must be able to speak English and communicate via a radio. Essential Job Functions: Familiar with proper use of cleaning chemicals and equipment including carpet/floor care. To maintain the cleanliness of the guest room floors and storage closets as needed. Picks up linen and garbage from housekeeping carts throughout the day. Performs special projects assigned by supervisors. Follow safety and security procedures. Must be able to stand for 8 hours at a time. Physical, Mental & Environmental Demands: Must be able to maneuver in casino areas, up and down stairs and reach above shoulder level. Able to push, pull and carry up to 100 pounds. Able to tolerate areas containing secondary smoke. Must be able to work in temperatures in excess of 115 degrees and in cold temperatures as low as 40 degrees. Respond to visual and aural curs. Able to use and operate vacuum cleaners, floor cleaning equipment, dustpans and brooms. Must be able to work around crowded areas. Must be able to read labels on chemical bottles. Able to stoop, bend, reach and pull around casino and restroom areas. Able to use finger movement and rotation wrist motion when cleaning and wiping surface areas. Able to read, write, speak and understand English. Able to tolerate cleaning chemicals without developing and allergic reaction
Mar 28, 2024
Full time
Qualifications: Previous housekeeping experience preferred, but will train excellent applicants. Must be able to speak English and communicate via a radio. Essential Job Functions: Familiar with proper use of cleaning chemicals and equipment including carpet/floor care. To maintain the cleanliness of the guest room floors and storage closets as needed. Picks up linen and garbage from housekeeping carts throughout the day. Performs special projects assigned by supervisors. Follow safety and security procedures. Must be able to stand for 8 hours at a time. Physical, Mental & Environmental Demands: Must be able to maneuver in casino areas, up and down stairs and reach above shoulder level. Able to push, pull and carry up to 100 pounds. Able to tolerate areas containing secondary smoke. Must be able to work in temperatures in excess of 115 degrees and in cold temperatures as low as 40 degrees. Respond to visual and aural curs. Able to use and operate vacuum cleaners, floor cleaning equipment, dustpans and brooms. Must be able to work around crowded areas. Must be able to read labels on chemical bottles. Able to stoop, bend, reach and pull around casino and restroom areas. Able to use finger movement and rotation wrist motion when cleaning and wiping surface areas. Able to read, write, speak and understand English. Able to tolerate cleaning chemicals without developing and allergic reaction
THE ROW is looking for passionate Team Members to join our Family and provide excellent housekeeping services in our various hotel guest rooms according to policy and procedures. A Guest Room Attendant is also responsible for responding to guest requests in the hotel as part of our continued efforts to deliver exceptional Family Style ServiceStarting Pay: $18/HRJOB SUMMARYTHE ROW is looking for passionate Team Members to join our Family and provide excellent housekeeping services in our various hotel guest rooms according to policy and procedures. A Guest Room Attendant is also responsible for responding to guest requests in the hotel as part of our continued efforts to deliver exceptional Family Style ServiceESSENTIAL DUTIES & RESPONSIBILITIESClean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting, vacuuming, removing trash and dirty linens.Replenish all guest amenities including tissue, shower products, coffee, condiments, cups and glassware.Ensure all guest amenities are in good condition and placed according to standard.Load attendant carts with supplies and keep linen closet clean and plete each room checklist in a timely and efficient manner.Perform deep cleaning tasks as needed.Respond to guest requests in a timely, friendly and efficient manner.Other duties as assigned.KNOWLEDGE, SKILLS & ABILITIESPrevious Guest Room Attendant experience preferred.Ability to use cleaning products in a safe manner.Ability to work as part of a team in an efficient manner.Ability to work under time pressure in a disruptive environment.Must be flexible to work all shifts including holidays and weekends.PHYSICAL DEMANDS & WORK ENVIRONMENTMust be able to maintain physical stamina.Ability to stand for long periods of time.Frequent pushing, pulling, bending, lifting and walking.May be subject to smoking environment, moderate noise and bright lights.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Mar 28, 2024
Full time
THE ROW is looking for passionate Team Members to join our Family and provide excellent housekeeping services in our various hotel guest rooms according to policy and procedures. A Guest Room Attendant is also responsible for responding to guest requests in the hotel as part of our continued efforts to deliver exceptional Family Style ServiceStarting Pay: $18/HRJOB SUMMARYTHE ROW is looking for passionate Team Members to join our Family and provide excellent housekeeping services in our various hotel guest rooms according to policy and procedures. A Guest Room Attendant is also responsible for responding to guest requests in the hotel as part of our continued efforts to deliver exceptional Family Style ServiceESSENTIAL DUTIES & RESPONSIBILITIESClean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting, vacuuming, removing trash and dirty linens.Replenish all guest amenities including tissue, shower products, coffee, condiments, cups and glassware.Ensure all guest amenities are in good condition and placed according to standard.Load attendant carts with supplies and keep linen closet clean and plete each room checklist in a timely and efficient manner.Perform deep cleaning tasks as needed.Respond to guest requests in a timely, friendly and efficient manner.Other duties as assigned.KNOWLEDGE, SKILLS & ABILITIESPrevious Guest Room Attendant experience preferred.Ability to use cleaning products in a safe manner.Ability to work as part of a team in an efficient manner.Ability to work under time pressure in a disruptive environment.Must be flexible to work all shifts including holidays and weekends.PHYSICAL DEMANDS & WORK ENVIRONMENTMust be able to maintain physical stamina.Ability to stand for long periods of time.Frequent pushing, pulling, bending, lifting and walking.May be subject to smoking environment, moderate noise and bright lights.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Job Summary: Provide a clean and safe environment for the guest. Meet or exceed Harrah's standards of cleanliness and guest service.Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Roles and Responsibilities: â Must meet Quota of 16/17 daily, while marinating the Caesars's standard of cleanliness and delivering great guest service. â Must be able to cross train and be able to perform all functions. â Acts as a role model and always presents oneself as a credit to Caesars's and encourages others to do the same. â Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. â Suggests products, services and experiences to guests. â Other duties as assigned.Qualifications: â Must pass a drug test. â Must possess excellent customer service and communication skills. â Must be at least 18 years of age. â Maintain knowledge of current property events, promotions and attractions. â Must be able to work independently, with little supervision. â Comfortable working in a fast paced, dynamic environment. â Superior communication and presentation skills. â Ability to work effectively in a team setting and independently. â Must present a well-groomed appearance. â Must adhere to uniform/appearance requirements. â Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds. â Able to accept direction of Senior Leadership.Physical, Mental & Environmental Demands: â Able to read, write and speak English sufficiently to perform job. â Available to work any shift, holidays and weekends. â Ability to tolerate cigarette/cigar smoke and e-cigarette vapor. â Ability to tolerate the smell and residue of cleaning products used in work and back of house areas. â Responds to visual and aural cues. â Must be able to read, write, speak and understand English. â Able to push, pull and carry up to 100 pounds. â Able to tolerate a loud and noisy environment. â Able to stand and walk for extended periods. â Able to sit, stoop, reach and bend. â Must be able to cross train and be able to perform all functions.
Mar 28, 2024
Full time
Job Summary: Provide a clean and safe environment for the guest. Meet or exceed Harrah's standards of cleanliness and guest service.Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Roles and Responsibilities: â Must meet Quota of 16/17 daily, while marinating the Caesars's standard of cleanliness and delivering great guest service. â Must be able to cross train and be able to perform all functions. â Acts as a role model and always presents oneself as a credit to Caesars's and encourages others to do the same. â Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. â Suggests products, services and experiences to guests. â Other duties as assigned.Qualifications: â Must pass a drug test. â Must possess excellent customer service and communication skills. â Must be at least 18 years of age. â Maintain knowledge of current property events, promotions and attractions. â Must be able to work independently, with little supervision. â Comfortable working in a fast paced, dynamic environment. â Superior communication and presentation skills. â Ability to work effectively in a team setting and independently. â Must present a well-groomed appearance. â Must adhere to uniform/appearance requirements. â Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds. â Able to accept direction of Senior Leadership.Physical, Mental & Environmental Demands: â Able to read, write and speak English sufficiently to perform job. â Available to work any shift, holidays and weekends. â Ability to tolerate cigarette/cigar smoke and e-cigarette vapor. â Ability to tolerate the smell and residue of cleaning products used in work and back of house areas. â Responds to visual and aural cues. â Must be able to read, write, speak and understand English. â Able to push, pull and carry up to 100 pounds. â Able to tolerate a loud and noisy environment. â Able to stand and walk for extended periods. â Able to sit, stoop, reach and bend. â Must be able to cross train and be able to perform all functions.
POSITION SUMMARYThe employee in this position is responsible for providing superior service to both internal and external guests. Serves food and beverages in a friendly and professional manner. JOB DUTIES AND RESPONSIBILITIESThe following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Provides superior guest service, positively affects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow team members. Extensive knowledge of menu and any specials. Responsible for taking orders, delivery of food and beverage items to guests while adhering to service standards of being accommodating, accurate and attentive. Assists in pre-bussing and bussing of tables to include dirty dishes and linens. Be a customer experience owner, act in ways that will surprise and delight our guests. Leave guests with positive feelings about our property and establish/maintain relationships with them. Approach each situation with a 'yes we can' attitude, every guest every time. Must wear black, slip resistant shoes at all times. Clean and professional appearance. Responsible for acknowledging customers in a friendly and timely manner, addressing them by name whenever possible. Responsible for maintaining clean and organized side station. Knowledge and demonstration of work place safety procedures Completes all company-required training within designated time frames. Ability to recognize an intoxicated guest and handle according to company and state rules and regulations. Comply with our drug & alcohol free workplace. Subject to post offer, for cause and post-accident drug tests. Other duties as assigned.
Mar 28, 2024
Full time
POSITION SUMMARYThe employee in this position is responsible for providing superior service to both internal and external guests. Serves food and beverages in a friendly and professional manner. JOB DUTIES AND RESPONSIBILITIESThe following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Provides superior guest service, positively affects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow team members. Extensive knowledge of menu and any specials. Responsible for taking orders, delivery of food and beverage items to guests while adhering to service standards of being accommodating, accurate and attentive. Assists in pre-bussing and bussing of tables to include dirty dishes and linens. Be a customer experience owner, act in ways that will surprise and delight our guests. Leave guests with positive feelings about our property and establish/maintain relationships with them. Approach each situation with a 'yes we can' attitude, every guest every time. Must wear black, slip resistant shoes at all times. Clean and professional appearance. Responsible for acknowledging customers in a friendly and timely manner, addressing them by name whenever possible. Responsible for maintaining clean and organized side station. Knowledge and demonstration of work place safety procedures Completes all company-required training within designated time frames. Ability to recognize an intoxicated guest and handle according to company and state rules and regulations. Comply with our drug & alcohol free workplace. Subject to post offer, for cause and post-accident drug tests. Other duties as assigned.
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Job Duties:Responsible for maintaining daily procedures regarding Caesars Rewards members and functions, which includes discerning appropriate ID, filing, record keeping and computer coding of teracts with all casino related departments.Promotes positive customer service.Responsible for direct mail inquires to include updating customer account information, but not changing player rating information.Assists with the resolution of player complaints and problems.Has view only access to E-Promo account information.Regular attendance for scheduled work required.Provides Family Style Service at all times.May perform other duties as assigned.Analyzes computer information as it pertains to the structure of the Caesars Rewards Club.Greeting daily Line Runs and Charters while providing Family Style Customer Service.Always visible and available to listen to guests concerns and quickly attempts to remedy the situation.Always is available to assist with other duties when required to do so, or as directed by the supervisor.Minimum Qualifications:High school education or equivalent required.1 year of guest service experience.
Mar 28, 2024
Full time
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Job Duties:Responsible for maintaining daily procedures regarding Caesars Rewards members and functions, which includes discerning appropriate ID, filing, record keeping and computer coding of teracts with all casino related departments.Promotes positive customer service.Responsible for direct mail inquires to include updating customer account information, but not changing player rating information.Assists with the resolution of player complaints and problems.Has view only access to E-Promo account information.Regular attendance for scheduled work required.Provides Family Style Service at all times.May perform other duties as assigned.Analyzes computer information as it pertains to the structure of the Caesars Rewards Club.Greeting daily Line Runs and Charters while providing Family Style Customer Service.Always visible and available to listen to guests concerns and quickly attempts to remedy the situation.Always is available to assist with other duties when required to do so, or as directed by the supervisor.Minimum Qualifications:High school education or equivalent required.1 year of guest service experience.
Job Summary: Provide a clean and safe environment for the guest. Meet or exceed Harrah's standards of cleanliness and guest service.Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Roles and Responsibilities: â Must meet Quota of 16/17 daily, while marinating the Caesars's standard of cleanliness and delivering great guest service. â Must be able to cross train and be able to perform all functions. â Acts as a role model and always presents oneself as a credit to Caesars's and encourages others to do the same. â Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. â Suggests products, services and experiences to guests. â Other duties as assigned.Qualifications: â Must pass a drug test. â Must possess excellent customer service and communication skills. â Must be at least 18 years of age. â Maintain knowledge of current property events, promotions and attractions. â Must be able to work independently, with little supervision. â Comfortable working in a fast paced, dynamic environment. â Superior communication and presentation skills. â Ability to work effectively in a team setting and independently. â Must present a well-groomed appearance. â Must adhere to uniform/appearance requirements. â Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds. â Able to accept direction of Senior Leadership.Physical, Mental & Environmental Demands: â Able to read, write and speak English sufficiently to perform job. â Available to work any shift, holidays and weekends. â Ability to tolerate cigarette/cigar smoke and e-cigarette vapor. â Ability to tolerate the smell and residue of cleaning products used in work and back of house areas. â Responds to visual and aural cues. â Must be able to read, write, speak and understand English. â Able to push, pull and carry up to 100 pounds. â Able to tolerate a loud and noisy environment. â Able to stand and walk for extended periods. â Able to sit, stoop, reach and bend. â Must be able to cross train and be able to perform all functions.
Mar 28, 2024
Full time
Job Summary: Provide a clean and safe environment for the guest. Meet or exceed Harrah's standards of cleanliness and guest service.Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Roles and Responsibilities: â Must meet Quota of 16/17 daily, while marinating the Caesars's standard of cleanliness and delivering great guest service. â Must be able to cross train and be able to perform all functions. â Acts as a role model and always presents oneself as a credit to Caesars's and encourages others to do the same. â Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. â Suggests products, services and experiences to guests. â Other duties as assigned.Qualifications: â Must pass a drug test. â Must possess excellent customer service and communication skills. â Must be at least 18 years of age. â Maintain knowledge of current property events, promotions and attractions. â Must be able to work independently, with little supervision. â Comfortable working in a fast paced, dynamic environment. â Superior communication and presentation skills. â Ability to work effectively in a team setting and independently. â Must present a well-groomed appearance. â Must adhere to uniform/appearance requirements. â Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds. â Able to accept direction of Senior Leadership.Physical, Mental & Environmental Demands: â Able to read, write and speak English sufficiently to perform job. â Available to work any shift, holidays and weekends. â Ability to tolerate cigarette/cigar smoke and e-cigarette vapor. â Ability to tolerate the smell and residue of cleaning products used in work and back of house areas. â Responds to visual and aural cues. â Must be able to read, write, speak and understand English. â Able to push, pull and carry up to 100 pounds. â Able to tolerate a loud and noisy environment. â Able to stand and walk for extended periods. â Able to sit, stoop, reach and bend. â Must be able to cross train and be able to perform all functions.
JOB SUMMARY:The primary responsibility of the Food Runner is to expedite all food orders taken by the Bartenders and Cocktail Servers to the guest quickly ESSENTIAL JOB FUNCTIONS: Serve Food in a timely manner. Ensure food order is correct before serving to the guests. Monitor tables closely and be attentive to guests' needs. QUALIFICATIONS: Work requires 6 months previous food server / running experience. Work requires effective communication in English, both verbal and written form in a professional manner. Must present a neat and professional appearance. Work requires interactions with customers, public and co-workers. Work requires teamwork with other staff members. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Fast paced, high volume environment involving constant public. Also, requires carrying serving trays weighing up to 15 lbs., and may require lifting bus tubs weighing up to 40 lbs. Shifts may vary based on business needs. Must be able to tolerate secondary tobacco smoke Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Mar 28, 2024
Full time
JOB SUMMARY:The primary responsibility of the Food Runner is to expedite all food orders taken by the Bartenders and Cocktail Servers to the guest quickly ESSENTIAL JOB FUNCTIONS: Serve Food in a timely manner. Ensure food order is correct before serving to the guests. Monitor tables closely and be attentive to guests' needs. QUALIFICATIONS: Work requires 6 months previous food server / running experience. Work requires effective communication in English, both verbal and written form in a professional manner. Must present a neat and professional appearance. Work requires interactions with customers, public and co-workers. Work requires teamwork with other staff members. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Fast paced, high volume environment involving constant public. Also, requires carrying serving trays weighing up to 15 lbs., and may require lifting bus tubs weighing up to 40 lbs. Shifts may vary based on business needs. Must be able to tolerate secondary tobacco smoke Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary.As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Job Description: Monitors guest consumption of alcohol and intervenes as needed according to guidelines. Serves as an ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. Promotes casino events and programs. Works closely with Total Rewards Center to promote new card sign-up programs. Provides personalized service and uses the guests' names. Resolves service problems according to guidelines. Provides fast, friendly, professional beverage service to casino guests. (e.g., 2 minute or less production cycle for 15 drink trays). Operates a cash register/POS System, ringing proper amount into the register and giving the guest the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Maintains a clean and stocked workstation in accordance with established health and safety guidelinesQualifications: Read, write legibly, understand and speak English. Excellent customer service/communication skills. Count money and change correctly Available to work required schedule which may include nights, weekends, holidays, and overtime as needed. Must be physically mobile with reasonable accommodation. Must be able to respond to visual and oral cues. Able to tolerate second-hand smoke, noise, bright lights. Able to work at a fast pace in often crowded/noisy environment. Mobility and dexterity to carry and serve a tray of beverages weighing 15 pounds. Ability to work in a team environment and under stress as the volume of business increases. Mathematical ability including the ability to add and subtract. Ability to stand and walk for 8 to 10-hour shifts. Previous beverage experience preferred. Previous experience dealing with the public preferred. Must meet professional appearance standards as prescribed by company policy.
Mar 28, 2024
Full time
Job Description: Monitors guest consumption of alcohol and intervenes as needed according to guidelines. Serves as an ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. Promotes casino events and programs. Works closely with Total Rewards Center to promote new card sign-up programs. Provides personalized service and uses the guests' names. Resolves service problems according to guidelines. Provides fast, friendly, professional beverage service to casino guests. (e.g., 2 minute or less production cycle for 15 drink trays). Operates a cash register/POS System, ringing proper amount into the register and giving the guest the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Maintains a clean and stocked workstation in accordance with established health and safety guidelinesQualifications: Read, write legibly, understand and speak English. Excellent customer service/communication skills. Count money and change correctly Available to work required schedule which may include nights, weekends, holidays, and overtime as needed. Must be physically mobile with reasonable accommodation. Must be able to respond to visual and oral cues. Able to tolerate second-hand smoke, noise, bright lights. Able to work at a fast pace in often crowded/noisy environment. Mobility and dexterity to carry and serve a tray of beverages weighing 15 pounds. Ability to work in a team environment and under stress as the volume of business increases. Mathematical ability including the ability to add and subtract. Ability to stand and walk for 8 to 10-hour shifts. Previous beverage experience preferred. Previous experience dealing with the public preferred. Must meet professional appearance standards as prescribed by company policy.
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsESSENTIAL FUNCTIONS, DUTIES ANDRESPONSIBILITIES:We are looking for friendly Hotel Front Desk Agents to welcome our hotel guests. Hotel Front Desk Agents will register guests upon arrival, settle room accounts upon departure, and assist guests with accommodation throughout their visit while working closely with related departments to ensure excellent guest experience.MORE SPECIFICALLY YOU WILL: Acknowledge, greet and converse with customers who approach the front desk. Give clear directions to guests. Complete required paperwork for various front desk transactions and input information into the computer. Process all cash transactions by accepting money or credit card and make the necessary change or card transaction accurately. Check guests in and out. Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies. Demonstrates Harrah's Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.QUALIFICATIONS: Must be at least 21 years of age High School graduate or equivalent is required. Minimum 3 months customer service experience with ability to provide courteous, friendly and efficient service to all guests, every time, is required. Must be able to type at least 25 wpm. Must be able to pass a simple mathematics test. Must be able to get along well with co-workers and work as a team. Must be able to work any day of the week and any shift. Must present a well-groomed appearance.PHYSICAL, MENTAL ANDENVIRONMENTAL DEMANDS: Able to work inside and continuously stand and/or maneuver around front desk area for periods of up to eight hours at a time. Able to respond calmly in busy situations. Able to tolerate area with high noise levels. Must be able to lift up to 60 pounds. Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork. Respond to visual and aural cues. Able to read, write and communicate directions in English clearly. Accurately count and balance bank ($1500.00) at the beginning and end of shift. Process all cash and credit card transactions. Able to operate the following equipment: computer, 10 key adding machine, safe lock key machine, phones, credit card machine, speed printer, fax machine and copier machine.
Mar 28, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsESSENTIAL FUNCTIONS, DUTIES ANDRESPONSIBILITIES:We are looking for friendly Hotel Front Desk Agents to welcome our hotel guests. Hotel Front Desk Agents will register guests upon arrival, settle room accounts upon departure, and assist guests with accommodation throughout their visit while working closely with related departments to ensure excellent guest experience.MORE SPECIFICALLY YOU WILL: Acknowledge, greet and converse with customers who approach the front desk. Give clear directions to guests. Complete required paperwork for various front desk transactions and input information into the computer. Process all cash transactions by accepting money or credit card and make the necessary change or card transaction accurately. Check guests in and out. Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies. Demonstrates Harrah's Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.QUALIFICATIONS: Must be at least 21 years of age High School graduate or equivalent is required. Minimum 3 months customer service experience with ability to provide courteous, friendly and efficient service to all guests, every time, is required. Must be able to type at least 25 wpm. Must be able to pass a simple mathematics test. Must be able to get along well with co-workers and work as a team. Must be able to work any day of the week and any shift. Must present a well-groomed appearance.PHYSICAL, MENTAL ANDENVIRONMENTAL DEMANDS: Able to work inside and continuously stand and/or maneuver around front desk area for periods of up to eight hours at a time. Able to respond calmly in busy situations. Able to tolerate area with high noise levels. Must be able to lift up to 60 pounds. Must have good manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork. Respond to visual and aural cues. Able to read, write and communicate directions in English clearly. Accurately count and balance bank ($1500.00) at the beginning and end of shift. Process all cash and credit card transactions. Able to operate the following equipment: computer, 10 key adding machine, safe lock key machine, phones, credit card machine, speed printer, fax machine and copier machine.
We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages. Job Summary: Providing prompt, courteous beverage refreshment service to guests Providing a great experience for every guest every time through courteous interaction Keeping informed of continually changing promotional beverages, events and services Maintaining integrity of all financial controls and responsibilities. Monitors guest consumption of alcohol and intervenes as needed according to guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. Promotes casino events and programs. Provides personalized service and uses guest name. Resolves service problems according to guidelines. Provides fast, friendly, professional beverage service to guests and servers. Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required. Slices and pits fruit as required. Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures. Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change Accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities Maintains a clean and stocked workstation in accordance with established health and safety guidelines Qualifications: Ability to work in a team environment and under stress as the volume of business increases. High School Diploma or equivalent preferred. Mathematical ability including the ability to add and subtract - Count money and change correctly. Ability to stand and walk for 8 to 10 hour shifts. Read, write legibly, understand and speak English. Excellent customer service/communication skills. Knows cocktail ingredients and proper mixing and pouring techniques. Must be physically mobile with reasonable accommodation. Must be able to lift and carry up to 75 lbs. (Liquor stock, beer cases/kegs). Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, garnishes), bend, stoop and twist while preparing cocktails; Able to use hand motions when preparing and pouring all types of drinks, and when cleaning and wiping bar areas. Able to work in constricting areas. Must be able to respond to visual and oral cues. Must be flexible with schedule; including nights, weekends, and holidays as required. Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
Mar 28, 2024
Full time
We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages. Job Summary: Providing prompt, courteous beverage refreshment service to guests Providing a great experience for every guest every time through courteous interaction Keeping informed of continually changing promotional beverages, events and services Maintaining integrity of all financial controls and responsibilities. Monitors guest consumption of alcohol and intervenes as needed according to guidelines. Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos. Promotes casino events and programs. Provides personalized service and uses guest name. Resolves service problems according to guidelines. Provides fast, friendly, professional beverage service to guests and servers. Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required. Slices and pits fruit as required. Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures. Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change Accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities Maintains a clean and stocked workstation in accordance with established health and safety guidelines Qualifications: Ability to work in a team environment and under stress as the volume of business increases. High School Diploma or equivalent preferred. Mathematical ability including the ability to add and subtract - Count money and change correctly. Ability to stand and walk for 8 to 10 hour shifts. Read, write legibly, understand and speak English. Excellent customer service/communication skills. Knows cocktail ingredients and proper mixing and pouring techniques. Must be physically mobile with reasonable accommodation. Must be able to lift and carry up to 75 lbs. (Liquor stock, beer cases/kegs). Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, garnishes), bend, stoop and twist while preparing cocktails; Able to use hand motions when preparing and pouring all types of drinks, and when cleaning and wiping bar areas. Able to work in constricting areas. Must be able to respond to visual and oral cues. Must be flexible with schedule; including nights, weekends, and holidays as required. Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Table Games Dealer/Supervisor Dual-Rate performs all aspects of dealing assigned games while maintaining the highest standards in customer service. Assists in tracking play and game observation.ESSENTIAL JOB FUNCTIONS: Demonstrates an effective working knowledge of dealing policies and gaming procedures. Required to communicate all pertinent information to supervisors. Effectively handles casino gaming checks. Creates an opportunity for fun and excitement by being friendly, supportive and enthusiastic towards guests. Adheres to Harrah's appearance standards. Demonstrates positive acceptance of demanding scheduling needs. Always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High school diploma or GED is required. Must be able to successfully complete a basic math test, and pass a Harrah's audition displaying adequate gaming skills. Must proficiently deal a minimum of one major game, and have one year of previous dealing experience. Excellent employee and customer service skills are essential. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino, including in and around assigned Pit area during entire shift. Must be able to bend, reach, kneel, twist and grip items as necessary. Must be able to stand for 2- 3 hour increments. Must be able to respond calmly and make rational decisions when handling guests' demands in a fast pace environment. Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets. Must possess good manual dexterity for quick and accurate handling of chips, cards and money. Must accurately balance chip bank at the beginning and end of each shift. Excellent vision (including peripheral) is needed to protect the games. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: Non-Key
Mar 28, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Table Games Dealer/Supervisor Dual-Rate performs all aspects of dealing assigned games while maintaining the highest standards in customer service. Assists in tracking play and game observation.ESSENTIAL JOB FUNCTIONS: Demonstrates an effective working knowledge of dealing policies and gaming procedures. Required to communicate all pertinent information to supervisors. Effectively handles casino gaming checks. Creates an opportunity for fun and excitement by being friendly, supportive and enthusiastic towards guests. Adheres to Harrah's appearance standards. Demonstrates positive acceptance of demanding scheduling needs. Always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: High school diploma or GED is required. Must be able to successfully complete a basic math test, and pass a Harrah's audition displaying adequate gaming skills. Must proficiently deal a minimum of one major game, and have one year of previous dealing experience. Excellent employee and customer service skills are essential. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver to all areas of the casino, including in and around assigned Pit area during entire shift. Must be able to bend, reach, kneel, twist and grip items as necessary. Must be able to stand for 2- 3 hour increments. Must be able to respond calmly and make rational decisions when handling guests' demands in a fast pace environment. Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets. Must possess good manual dexterity for quick and accurate handling of chips, cards and money. Must accurately balance chip bank at the beginning and end of each shift. Excellent vision (including peripheral) is needed to protect the games. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.GAMING PERMIT: Non-Key
Guaranteed 40 hour work week with rate of pay $16.50 - $18.00 per hour -Team members can expect competitive wages, Comprehensive medical, optical and dental health benefits packageAll-team member bonus program, 401k match, Tuition reimbursement, Team member dining roomOn-site wellness programs, a dynamic work environment and more ESSENTIAL DUTIES AND RESPONSIBILITIESUnder the supervision of the Lead Count Room Attendant and/or the Count Room Supervisor, the Count Room Attendant assists in the collection, sorting, counting and recording of cash and gaming documents. All duties are to be performed within the guidelines of the Indiana Grand Racing & Casino policies and procedures, Internal Control Standards, and Indiana Gaming Regulations. The Count Room Attendant will also be responsible for other duties as assigned by management.Responsibilities including but not limited to: Must be able to operate drop carts to assist in the pickup, transfer, and delivery of funds. Must be capable of moving quickly throughout the gaming floor and complete repetitive motions. Collect funds from Slot Machines Process and provide accurate financial records from the daily count. Count, strap, and wrap funds. Assist in training new Team Members. Ensures count room is clean and orderly including sweeping floors, cleaning equipment, and dusting shelves. Count Room Attendant provides excellent customer service to employees and vendors in all situations.QUALFICATIONSA High school diploma or GED is required. Money handling skills in a computer environment preferred for this position; or an equivalent combination of education and/or work experience. Candidate must possess ability for the proficient use of currency counting equipment and 10-key adding machine. Must also possess ability to handle standard situations in which specific steps are involved. Strong verbal and written communication skills are required. Must be at least 21 years of age or older and be able to obtain an Indiana Gaming License and/or an Indiana Horse Racing License. Candidate must possess good interpersonal skills, and be available to work various shifts, weekends and holidays. Must be physically fit to perform to job duties listed above.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 40 pounds. Requires pulling /pushing Count Room drop carts, requires mobility with prolonged standing, walking, stooping, reaching, bending and kneeling. Must be able to walk a significant length of time and/or stand for the entire shift. Requires normal vision range, absence of color blindness, and the ability to distinguish letters, numbers and symbols. Regular, predicable attendance required.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Indiana Grand Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment.SENSITIVE KEY ACCESSThis position has access to the sensitive keys for the Count Room, Slot machine belly door keys, Bill Validator drop box compartment keys, BVA contents keys, and Bill Validator collection cart.ACCESS TO GAMING FLOORAccess to general gaming floor.
Mar 28, 2024
Full time
Guaranteed 40 hour work week with rate of pay $16.50 - $18.00 per hour -Team members can expect competitive wages, Comprehensive medical, optical and dental health benefits packageAll-team member bonus program, 401k match, Tuition reimbursement, Team member dining roomOn-site wellness programs, a dynamic work environment and more ESSENTIAL DUTIES AND RESPONSIBILITIESUnder the supervision of the Lead Count Room Attendant and/or the Count Room Supervisor, the Count Room Attendant assists in the collection, sorting, counting and recording of cash and gaming documents. All duties are to be performed within the guidelines of the Indiana Grand Racing & Casino policies and procedures, Internal Control Standards, and Indiana Gaming Regulations. The Count Room Attendant will also be responsible for other duties as assigned by management.Responsibilities including but not limited to: Must be able to operate drop carts to assist in the pickup, transfer, and delivery of funds. Must be capable of moving quickly throughout the gaming floor and complete repetitive motions. Collect funds from Slot Machines Process and provide accurate financial records from the daily count. Count, strap, and wrap funds. Assist in training new Team Members. Ensures count room is clean and orderly including sweeping floors, cleaning equipment, and dusting shelves. Count Room Attendant provides excellent customer service to employees and vendors in all situations.QUALFICATIONSA High school diploma or GED is required. Money handling skills in a computer environment preferred for this position; or an equivalent combination of education and/or work experience. Candidate must possess ability for the proficient use of currency counting equipment and 10-key adding machine. Must also possess ability to handle standard situations in which specific steps are involved. Strong verbal and written communication skills are required. Must be at least 21 years of age or older and be able to obtain an Indiana Gaming License and/or an Indiana Horse Racing License. Candidate must possess good interpersonal skills, and be available to work various shifts, weekends and holidays. Must be physically fit to perform to job duties listed above.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 40 pounds. Requires pulling /pushing Count Room drop carts, requires mobility with prolonged standing, walking, stooping, reaching, bending and kneeling. Must be able to walk a significant length of time and/or stand for the entire shift. Requires normal vision range, absence of color blindness, and the ability to distinguish letters, numbers and symbols. Regular, predicable attendance required.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Indiana Grand Racing & Casino is a smoking establishment, therefore must be able to work in a smoking environment. Must be able to work in a highly populated fast-paced and noisy environment.SENSITIVE KEY ACCESSThis position has access to the sensitive keys for the Count Room, Slot machine belly door keys, Bill Validator drop box compartment keys, BVA contents keys, and Bill Validator collection cart.ACCESS TO GAMING FLOORAccess to general gaming floor.
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBam Emeril Lagasse's first French-inspired restaurant concept-Emeril's Brasserie will bring the signature Creole flavors he is famous for, to classic French-inspired dishes. The restaurant will encompass full-service breakfast, lunch and dinner dining options, delicious cocktails, as well as a fast-casual coffee shop and bakery called Petite Brasserie.BENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Bartender at Emeril's Brasserie provides friendly, excellent service to every customer who approaches the bar. Prepares and pours drinks for customers. Job Type: Full-time Salary: From $6.75 per hourESSENTIAL JOB FUNCTIONS: Prepares ordered drinks with proper portions and ingredients such as wine, liquor and related bar service to guests at assigned stations. Operates a cash register, ringing the proper amount into the register and giving the guest or server the correct change. Provides a great experience for every guest every time through courteous interaction. Possesses complete knowledge and service of food/drinks, and as such, is responsible for guest satisfaction. Maintains a respectful control over guests at all times. Anticipates the needs and situations before they happen. Possesses a keen sense of timing and is capable of discreetly speeding up or slowing down his/her station as necessary. Sets the tone and style of his/her station. Acts in an enthusiastic manner. Presents a positive and helpful attitude to all guests. Mixes drinks according to prescribed recipes; keeps station stocked with all liquor, glasses and accessories necessary; accounts for all beginning cash register bank, all cash, complimentary drinks and charge receipts. Resourceful with beverages, fruit and supplies in order to maintain low beverage costs. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: Must be at least 21 years old or older High school diploma or GED required. Previous bartending experience required. Knowledge of operating cash register and bar equipment is required. Must be at least 21 years of age and must be a certified bartender. Flexibility in fingers and hands to operate cash register and beverage guns; pickup glasses, ice scoop and use a shot glass to measure liquor according to procedure. Mathematical ability including the ability to add and subtract. Ability to work with hands in ice for period up to 4 hours. Ability to stand and walk for periods of up to 4 hours. Must have excellent customer service and communication skills. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver inside assigned bar area in the casino. Must be able to lift up to 75 pounds. Must be able to use hand motions when preparing and pouring all types of drinks for customers and servers. Must be able to use hand motion when cleaning and wiping bar areas. Must be able to bend, pull and carry bar stock to and from refrigerators and cabinets. Must be able to complete required paperwork or cash transactions. Must be able to continuously and quickly maneuver around assigned areas for an entire shift. Must have the dexterity to grip necessary items (glasses, pens, pads, garnishments, money, etc.). Must be able to operate the following equipment: cash register, juice guns, cutting boards, liquor guns, soda guns, ice machines, shot glasses, mixers, pourers, knives, coffee machines, frozen drink machine, ice tea machines, and other necessary equipment. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
Mar 28, 2024
Full time
Harrah's New Orleans Casino & Hotel, a Caesars Entertainment company, earned recognition by The Time-Picayune and The New Orleans Advocate as one of the Top Workplaces for 2022 in the Greater New Orleans. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering extraordinary services to our guests. If you enjoy working in a fun and fast-paced environment, we may have a career opportunity for youBam Emeril Lagasse's first French-inspired restaurant concept-Emeril's Brasserie will bring the signature Creole flavors he is famous for, to classic French-inspired dishes. The restaurant will encompass full-service breakfast, lunch and dinner dining options, delicious cocktails, as well as a fast-casual coffee shop and bakery called Petite Brasserie.BENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Bartender at Emeril's Brasserie provides friendly, excellent service to every customer who approaches the bar. Prepares and pours drinks for customers. Job Type: Full-time Salary: From $6.75 per hourESSENTIAL JOB FUNCTIONS: Prepares ordered drinks with proper portions and ingredients such as wine, liquor and related bar service to guests at assigned stations. Operates a cash register, ringing the proper amount into the register and giving the guest or server the correct change. Provides a great experience for every guest every time through courteous interaction. Possesses complete knowledge and service of food/drinks, and as such, is responsible for guest satisfaction. Maintains a respectful control over guests at all times. Anticipates the needs and situations before they happen. Possesses a keen sense of timing and is capable of discreetly speeding up or slowing down his/her station as necessary. Sets the tone and style of his/her station. Acts in an enthusiastic manner. Presents a positive and helpful attitude to all guests. Mixes drinks according to prescribed recipes; keeps station stocked with all liquor, glasses and accessories necessary; accounts for all beginning cash register bank, all cash, complimentary drinks and charge receipts. Resourceful with beverages, fruit and supplies in order to maintain low beverage costs. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS: Must be at least 21 years old or older High school diploma or GED required. Previous bartending experience required. Knowledge of operating cash register and bar equipment is required. Must be at least 21 years of age and must be a certified bartender. Flexibility in fingers and hands to operate cash register and beverage guns; pickup glasses, ice scoop and use a shot glass to measure liquor according to procedure. Mathematical ability including the ability to add and subtract. Ability to work with hands in ice for period up to 4 hours. Ability to stand and walk for periods of up to 4 hours. Must have excellent customer service and communication skills. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to maneuver inside assigned bar area in the casino. Must be able to lift up to 75 pounds. Must be able to use hand motions when preparing and pouring all types of drinks for customers and servers. Must be able to use hand motion when cleaning and wiping bar areas. Must be able to bend, pull and carry bar stock to and from refrigerators and cabinets. Must be able to complete required paperwork or cash transactions. Must be able to continuously and quickly maneuver around assigned areas for an entire shift. Must have the dexterity to grip necessary items (glasses, pens, pads, garnishments, money, etc.). Must be able to operate the following equipment: cash register, juice guns, cutting boards, liquor guns, soda guns, ice machines, shot glasses, mixers, pourers, knives, coffee machines, frozen drink machine, ice tea machines, and other necessary equipment. Must be able to tolerate areas containing secondary smoke. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
JHarrah's New Orleans Casino & Hotel earned recognition as one of 'Times-Picayune Top Workplaces. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering world-class services to our guests. If you enjoy working in a fun and fast-paced environment with a positive attitude, we may have the career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Bar Helper in Casino Bars will support the Bartender.ESSENTIAL JOB FUNCTIONS: Works behind the bar to facilitate the smooth flow of service to customers by bartenders and beverage servers. Performs the service of replenishing stock and all cleaning required behind the bar. Checks and maintains the required par stock on assigned station. Obtains replacement stock from the dispensing room and/or warehouse in accordance with established procedures, maintains cleanliness and order on assigned station, assists the bartender in providing maximum efficiency and service levels by retrieving guests' special requests, and during busy times, icing drink glasses and pouring non-alcoholic drinks. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Demonstrates Harrah's Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell. QUALIFICATIONS: High school diploma or GED is required. Must possess speed, friendliness and accuracy of service. Must have the ability to give C.A.S.H. to guests and employees. Must keep areas of responsibility neat and clean at all times. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.
Mar 28, 2024
Full time
JHarrah's New Orleans Casino & Hotel earned recognition as one of 'Times-Picayune Top Workplaces. As a destination property in the heart of the city, Harrah's New Orleans is looking for fun, professional, and responsible Krewe Members who love delivering world-class services to our guests. If you enjoy working in a fun and fast-paced environment with a positive attitude, we may have the career opportunity for youBENEFITS: Harrah's New Orleans is proud to offer our Krewe a professional, fun, and welcoming atmosphere. Our employees also enjoy exclusive benefits, such as: FREE Employee Parking Discounted Bus Passes Free Employee Assistance Program Employee Discount Program on Hotel Rooms Fun and Free Employee EventsJOB SUMMARY: The Bar Helper in Casino Bars will support the Bartender.ESSENTIAL JOB FUNCTIONS: Works behind the bar to facilitate the smooth flow of service to customers by bartenders and beverage servers. Performs the service of replenishing stock and all cleaning required behind the bar. Checks and maintains the required par stock on assigned station. Obtains replacement stock from the dispensing room and/or warehouse in accordance with established procedures, maintains cleanliness and order on assigned station, assists the bartender in providing maximum efficiency and service levels by retrieving guests' special requests, and during busy times, icing drink glasses and pouring non-alcoholic drinks. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Demonstrates Harrah's Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell. QUALIFICATIONS: High school diploma or GED is required. Must possess speed, friendliness and accuracy of service. Must have the ability to give C.A.S.H. to guests and employees. Must keep areas of responsibility neat and clean at all times. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance.