White Lodging

1 job(s) at White Lodging

White Lodging Charlotte, North Carolina
Nov 27, 2022
Full time
Reporting to the Restaurant General Manager, the Restaurant Manager will manage the daily operation and will be measured by the results of the service, associate engagement and guest experience for the day-to-day operation as well as timely completion of daily and specifically assigned management tasks. Responsibilities include but aren't limited to: Performs all duties in the restaurant as needed Ensures White Lodging Way "WLW" BOH process is completed and followed daily Maintains all WLW training and certification materials Prepares restaurant for each shift following WLW scenography guidelines Ensures each associate lives the WLW Pledge and follows all handbook policies Monitors service standards and dining times throughout each shift Has a hands-on approach to teamwork and is able to assist associates in their service functions Monitors seating rotation and capacity to ensure smooth running equitable shifts Understands department goals and action plans to achieve them Monitors associate times and punches in Kronos and follows all policies and procedures to make corrections Monitors allocation of gratuities and service charges Schedules associates using weekly forecast and staffing guides Maintains all associate documentation and turns them in timely Performs REX, RAPs and reviews for all assigned associates Ability to monitor restaurant operational procedures and adjust as needed to achieve the best possible experience for both guests and associates COMPETENCIES Training and development Organization and Planning Team Building Customer Focus Accountability SKILLS Outlook EXCEL Word Micros EDUCATION/EXPERIENCE College degree preferred Experience in a training or leadership role Experience in a high volume restaurant preferred WORKING CONDITIONS Lifting and carrying of objects, 30-40 pounds Ability to push or pull objects 50-100 pounds Sitting 10% Walking 40% Standing 30% 20% bending, kneeling, lifting, climbing Ability to go between hot and cold temperatures FULL TIME BENEFIT OVERVIEW Medical, Dental, and Vision Short- and Long-Term Disability and Life Insurance Employee Assistance Program (EAP) 401(k) Paid Time Off to include Vacation, Holidays, & Sick Tuition Reimbursement Complimentary and Discounted Rooms