Pilot Flying J

3 job(s) at Pilot Flying J

Pilot Flying J Knoxville, Tennessee
Aug 07, 2022
Full time
Job Description Remote Position! (After training and metrics are met) Hiring for Night Shift: 4 PM - 12AM The purpose of this job is to respond to call center incoming calls and emails ensuring a superior guest experience. Essential Functions Respond to all incoming phone calls and emails received by the Guest Services department resulting in resolution or escalation Accept parking reservations and process payment for various services offered Maintain a working knowledge of all policies and procedures within the Guest Services department as well as other departments within the company Maintain knowledge of all services offered at company Travel Centers Maintain working knowledge of all company software aligned with guest or team member needs Model behaviors that support the companys common purpose; ensure guests and team members are supported at the highest level Ensure all activities are in compliance with rules, regulations, policies, and procedures Complete other duties as assigned Qualifications High school diploma or equivalent certification required Experience in retail operations or call center preferred Intermediate Microsoft Office skills Ability to manage negative guest sentiment while maintaining a positive and high-energy work environment Ability to handle difficult issues and complaints while exemplifying guest service Problem solving skills Written and verbal communication skills Strong guest service skills and the ability to exhibit empathy Ability to adapt to change and willingness to take on new tasks Strong interpersonal skills Champion change Demonstrate a passion for delivering a positive customer experience Demonstrate professionalism and expertise in an ever-changing environment Additional Information Top Company Benefits: Weekly Pay Paid time off Tuition Assistance Wellness Program Professional development 401(k) retirement savings plan Paid parental leave
Pilot Flying J Danville, Virginia
Jul 31, 2022
Full time
Company Description Pilot Flying J is the 10th largest privately held company in North America with more than 28,000 team members. As the industry-leading network of travel centers, we have more than 950 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division is a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958, we are proud to be family owned and consider our team members to be part of the family. Our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Pilot Flying J is part of the Pilot Company family of brands that keeps North America's drivers moving, including E-Z Trip, Mr. Fuel, One9 Fuel Stop, Pride, StaMart and Xpress Fuel. Job Description Pilot Flying J is seeking highly-skilled, experienced Restaurant General Managers to run our high-volume, quick service restaurants. Applicants for this position must be willing to relocate. Our General Managers are accountable for the financial and operational performance of the restaurant and are responsible for the following tasks: Ensuring excellent hospitality and guest service Creating a positive work environment for team members Implementing Human Resource decisions Performing P&L analysis Controlling inventory Qualifications As a Restaurant General Manager, you must have excellent team leadership and customer service skills. You must also exemplify integrity and accountability at the managerial level. Additional requirements of the Restaurant General Manager include: Minimum 2-3 years of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results Previous management proficiency in high volume retail with P&L accountability Ability to work a flexible schedule of nights, days, weekends and holidays Additional Information Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay
Pilot Flying J Stanton, Tennessee
Jul 19, 2022
Full time
Job Description Pilot Flying J is seeking highly-skilled, experienced Food Services Manager to assist in running our high-volume, quick service restaurants. Our Food Service Managers assist the Restaurant General Manager and are responsible for helping to manage the restaurant operation within a travel center. You will also be responsible for the following tasks: Fill in for the Restaurant General Manager Assist GM in selecting, coaching, training and developing Team Members Direct and assign work to Team Members Creating a positive work environment for team members Expedite food service and assist with food preparation Ensure high level of guest satisfaction, food quality, restaurant cleanliness, and a strong food safety environment Qualifications As a Food Service Manager, you must have excellent team leadership and customer service skills. You must also exemplify integrity and accountability at the managerial level. Additional requirements of the Food Service Manager include: High school diploma or equivalent certification required Minimum one-year food service management experience required Ability to work a flexible schedule Additional Information Fuel Discount Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay