PENN Entertainment, Inc.
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Come, join us. It'll be fun. Greets guests actively engaged in gaming and assists team members in player identification. Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. Maintains knowledge of casino marketing and player development promotions and encourages guest participation. Maintains knowledge of credit procedures and encourages the use of credit when appropriate. Encourages guest visitation through written correspondence and telemarketing. Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners. Analyzes and coordinates in-house invitation lists with Manager. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Attends and aids in the coordination of special events. Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members. Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Sales Force task requirements in a timely manner. Reviews all monthly metrics with Manager and sets quarterly goals. Develops and maintains technical skills to maximize use of patron data systems. Establishes a direct line of communication with all service departments for the purpose of caring for high value players. Monitors patron activity and profitability of all assigned players. Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. Provides assistance to the Manager as needed. Provides professional representation at internal and external meetings and events. Ensures interactions with internal and external guests follow the guidelines of customer service program. Adheres to all Corporate and local policies, procedures, and operating guidelines. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. Associate's degree (A.A.) or equivalent from two-year College or technical school; minimum of one year Casino Guest Service experience, including but not limited to Player Development, Slots or Table Games; or equivalent combination of experience and education. One (1) year of hosting experience with adequate customer following preferred. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Must be able to maintain confidentiality and a high level of professionalism at all times. Must have the ability to write reports and business correspondence. Must possess excellent oral and written communication skills. Must have the ability to identify problems, collect data, analyze, and draw valid conclusions. Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.). We've grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore BET. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. Click to learn more about our career opportunities, programs, benefits, etc. Equal Opportunity Employer
PENN Entertainment, Inc.
Black Hawk, Colorado
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Come, join us. It'll be fun. • Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations. • Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary. • Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean. • Write Sports tickets in an accurate and timely manner. • Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs. • Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures • Explain wagering rules, including betting lines and odds, and procedures to guests • Ensure compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SAR) requirements • Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary. • Create and enter player tracking cards • Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity • Perform other job-related duties as requested. • Maintains strict confidentiality in all departmental and company matters. Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender) $1,500 Retention bonus offered for all newly hired hourly positions - Apply, Interview, and Start before December 31st and get $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date) Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members Free Costco or Sam's Club membership after 90 days of employment $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) - for Team Members who refer applicants that are hired now through December 31, 2022 Discounted bus tickets - less than $7.00 a round trip Non-Accrued Additional Time Off - Apply, Interview, and Start before December 31st and start with 80 hours for FT, and 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the date of hire/grant date and is not payable upon termination) 20% discount for Starbucks, Ara Spa, and all food outlets 100% Colorado Gaming License reimbursement after 90 days of employment Hotel discounts available at all 44 PENN properties, plus discounts on goods and services (including Barstool merch) Education reimbursement program and Annual Scholarship Program Career development opportunities Minimum six (6) months of cash-handling experience High school diploma or equivalent GED Effectively communicate in English, both oral and written forms Must be at least 21 years old Previous experience in race and sportsbook preferred Previous experience in a similar resort environment preferred Ability to work as a part of a team in a high-stress and high-volume environment Ability to work in and adapt to a dynamic and frequently changing environment Ability to adhere to and execute established department policies and procedures Working knowledge of sports Proficient cash-handling skills Ability to work under pressure while being able to pay attention to details Basic math skills to calculate winnings based on odds Basic computer skills Excellent customer service skills Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards Must be able to communicate effectively in English, both oral and written forms Obtain and maintain a Colorado Support License. Must successfully complete and maintain all compliance training. MUST be able to obtain/maintain Colorado Support Gaming license : We've grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore BET. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. Click to learn more about our career opportunities, programs, benefits, etc. Equal Opportunity Employer